For water damage restoration near you, call SERVPRO. We are available 24/7, including weekends and holidays for flood damage, emergency water removal, and cleanup.

Water Damage Services

24/7 Emergency Water Removal

  • The #1 Choice in Cleanup and Restoration*
  • Providing Residential and Commercial Water Damage Restoration Near You
  • Advanced Water Inspection, Extraction, and Drying Equipment
  • Easier Insurance Claim Process
  • Faster to any size disaster™

Here to Help® 24/7

SERVPRO of Catawba County
Our Google Reviews
(828) 465-6504
4.3
(11 reviews)

Service Areas

Hickory, NC | Conover, NC | Newton, NC | Catawba, NC | Maiden, NC | Claremont, NC | Brookford, NC | Sweetwater, NC | St. Stephens, NC

Need Water Removal?

Flooding, leaks, and other water damages can cause a lot of destruction, but you have a team of water restoration specialists at your disposal. SERVPRO of Catawba County East is your local water damage cleanup and restoration company for the Newton and Conover communities. We have a team of highly trained professionals who have the experience, equipment, and techniques to extract and dry any water damage.

Because we understand that you want to know the condition of your home during this process, our technicians will conduct daily inspections and provide regular updates. Not only can you be confident that your home is in good care, but you can also rest assured that we'll make any water damage "Like it never even happened!"

A leaking pipe can cause water damage in your home or business. Looking for water damage restoration near you? Call SERVPRO for 24/7 emergency service water removal, cleanup, and damage assessment near me.
A leaking pipe can cause water damage in your home or business. Looking for water damage restoration near you? Call SERVPRO for 24/7 emergency service water removal, cleanup, and damage assessment near me.

Residential Water Extraction and Cleanup

Our focus is restoring your affected space to pre-damaged condition. Rest assured, our highly-trained technicians will complete the water removal and cleanup process from beginning to end, helping to ensure it is documented along the way, and dried properly and thoroughly. Our customer-focused professionals will:

  • Assess your property's water damage.
  • Explain the extent of the water damage and the restoration process so you're able to make an informed decision on how to proceed.
  • Use advanced equipment to detect hidden moisture and perform water extraction of any standing water.
  • Help ensure your property is clean, dry, and restored to its pre-damaged condition.
Hickory  commercial water damage restoration
Hickory  commercial water damage restoration

Commercial Water Damage Restoration

When water damage occurs in your commercial property, be it a small business, warehouse, high-rise building, or other industrial space, the destruction can be devastating. Not only is your business damaged, but operations may stop, causing a disruption in production and revenue, as well as inconveniencing or causing possible safety concerns for your customers and employees. No matter the size or source of the commercial job, from floods to broken pipes, our team of professionals is ready to respond to your call.

Industries Serviced:

- Retail      - Educational Facilities

- Healthcare  - Property Management

- Hospitality  - Food Service

Water damage restoration equipment with drying mats and dehumidifier on hardwood floor
Water damage restoration equipment with drying mats and dehumidifier on hardwood floor

Structural Drying

Water can settle into the walls, floors, and ceilings. Using targeted heat, controlled airflow, and other techniques, we can target the hard-to-reach moisture deep within the materials of your home.

  • Protection from warping and swelling
  • Restore structural stability
  • The latest drying systems
A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Sewage Cleanup

Sewage backups are stressful, hazardous, and can cause significant damage. Backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO has specialized training and equipment to clean contaminants like sewage quickly and safely.

  • 3 Stage Professional Remediation Process
  • 24/7 Emergency Response
  • Streamlined Insurance Process

Packout and Contents Restoration

Water damage to your home or business can also affect what’s inside. From furniture and appliances to family keepsakes or important business records, SERVPRO of Catawba County helps protect and restore your belongings.

We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Everything stays safe until it’s ready to return, so you can focus on getting life back to normal.

SERVPRO of Catawba County is Always Near You for Water Damage Restoration Service


Why Choose SERVPRO

Highly Trained Restoration Specialists

Our professionals specialize in residential water damage restoration, with training focused on restoring salvageable items, accelerating drying time while documenting the entire restoration process.
Why Choose SERVPRO

Customer Care

Our professionals care about you and your property and want to help you get your property back to pre-loss condition after you have water damage to your home or business.

Why Choose SERVPRO

#1 in the Cleanup and Restoration Industry*

We’ve earned the reputation as a trusted leader in the restoration industry and specialize in fire and water damage, specialty cleaning, mold, and so much more.
Why Choose SERVPRO

Easier Insurance Claims Process

We will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.

What our
customers are saying

Great service. We had water damage that required the wall to be opened up and the wood flooring to be removed. Servpro came out to do the demo. They came the same day and on time. Looked at the damage and explained in detail what needed to be done and started the work. The crew was friendly and professional, returning twice to check the progress of the moisture and dust removal. The last time they were here they made sure everything was cleaned up. I strongly recommend ServPro for your clean-up and restoration needs.

Keith Morganti

Great experience with Servpro. Wesley and Josh were here within short order and complete the job within one day. Great experience for my wife and I!

brad gray

The team with Servpro led by Wesley Shelton did an excellent job on my water event! They cleaned up the water and moved the damaged contents. And they did it for less than 1/2 of the competition. I could not be more pleased! Thank you.

Lesa Williams

I had some water damage under the sink in my kitchen from a Problem faucet. I had the faucet replaced, But I feared there was water Under the cabinet and in the back of it, so I called Servpro to see what could be done. Jeremy and his crew came Right on time and assessed that there was water standing that we could not see, along with the very wet cabinet. I was very happy with the work they did To Dry Out And to prevent mold growth later. I certainly had thought that my cabinet was a loss, but it looks good again. Thanks Servpro!

Sara Markley

The Servpro team did a fantastic job! Jeremy, the crew leader, arrived within 45 minutes and always arrived on time for the visits that were needed to complete the job! Jeremy was very knowledgeable and professional!

Jeffrey Ailes

Wesley was great. Wesley and his crew did an awesome job. He was very efficient and professional. I would recommend them to everyone. The room looks great!

Toni Dameron

Our technician Wesley was awesome, he was very clear, great attitude even when it was late at night.

Jarot Trejos

About Us

Our Story

Hi, we’re Kim and Randy Williams, the proud owners of SERVPRO of Catawba County East.

After years in the restoration and cleanup industry, we opened a SERVPRO franchise that served Alexander and Caldwell Counties in 2009, just after the recession hit. While it was a slow start, we took every job and treated our customers with empathy and respect. Our success led to our acquisition of Burke County in 2011, and then the two Catawba County franchises in 2015. Today, we have over 50 employees and serve Alexander, Burke, Caldwell and Catawba Counties from our central office in Lenoir, NC.

Our employees take to the streets 24/7/365 to meet the disaster restoration needs of our customers. We are here to help and make any size disaster “Like it never even happened.”

Our Employees

Our mission at SERVPRO of Catawba County East is to develop a team of quality people who focus on excellent service, fairness and mutual respect. This simple concept has driven our growth and we believe will continue to do so for years. All of our employees are uniformed, energetic, and ready to respond to emergencies. We are also a Clean Trust (IICRC) Certified Firm, and all of our Crew Chiefs are Certified Technicians!

We pride ourselves on our customer service and will not consider a job complete until the customer is fully satisfied. Because we are part of a nationwide system of qualified franchises, no damage is too large or too small for our team of heroes!

Our Services

We offer a wide range of services to our communities with a 98% satisfaction rate from surveys conducted with our customers. Our local services include, but are not limited to: commercial and residential fire, smoke and soot damage, water restoration, mold mitigation and remediation, biohazard cleanup, deodorizing and much more.

In the last few years, we have performed fire damage cleanup and restoration and/or water damage mitigation for Lees-McRae College in Banner Elk, Bethlehem Baptist Church, Valley Hills Mall, South Park Mall-Charlotte, Hildebran town hall and Bernhardt Furniture in Lenoir.

We are also certified as an LLRT (large loss restoration team) through SERVPRO corporate and have deployed teams to disasters such as Superstorm Sandy, the floods of Chicago and the recent devastation of eastern North Carolina by Hurricane Florence.

We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts.

Our State-of-the-Art Equipment

We operate an on-site textile cleaning facility and warehouse for recovering damaged items from fire and smoke damage. The cleaning room has commercial washers, dryers, and an Esporta cleaning system (capable or restoring over 85% of items previously considered non-restorable).

We also have ultrasonic equipment, an ozone room and a heated drying chamber to properly dry materials. The ultrasonic allows us to clean items that previously would have been claimed unsalvageable!

Community Involvement

We serve our community beyond our cleanup and restoration services; in fact, we encourage our employees to become involved in community activities and groups. We are active participants in community events such as the NC Fire and Safety Bowl competition, local festivals and parades. We support and participate in local causes that benefit schools, first responders and charitable community organizations.

We also strive to educate our clients and customers through CE classes offered quarterly at no cost, as well as “lunch and learns” periodically to increase knowledge of services offered.

Certifications

We make sure that we provide the best results for our customers, so we obtained the following qualifications:

  • Lead Renovation, Repair, and Painting
  • Lead Renovation Certified Firm
  • Clean Trust (IICRC) Certified Firm
  • Certified Microbial Remediation Supervisor (from the American Council for Accredited Certification and the Indoor Air Quality Association)
  • NADCA member with two ASCS on staff
  • NC licensed general contractors with unlimited license
  • Accredited by Better Business Bureau with no complaints on file to date
  • Large Loss Restoration Team (through SERVPRO corporate)

Randy S. & Kim A. & Austin J. Williams
Randy S. & Kim A. & Austin J. Williams
Owners of SERVPRO of Catawba County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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