A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Norwich and Windham County
Our Google Reviews
(860) 887-0447
4.6
(86 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

We had a terrible mess in our basement from a plumbing issue. Serv Pro came out and had the entire basement emptied and cleaned thoroughly in two days! Jose and his team worked incredibly hard to get this job completed and I am very grateful for the professional crew they sent our way!! Thank you again to Jose and his amazing crew!!

Jennifer Foley

Tonight I had the misfortune at my house, that needed professional help. I had the good fortune of meeting Teresita, John and Jose. They were all very friendly, polite and very efficient. The exceptional performance at setting all the equipment up in a timely manner was appreciated. I would recommend the company and the team members who were at my residence to night. Thank you.

Brian Perron

Jose was an excellent manager of the project. He, Claudia and Ruth arrived promptly and worked efficiently and diligently, and were amazingly detail-oriented. Always considerate, thoughtful, and engaging. Jose handled the ‘sink situation’ with exceptional courtesy and alacrity. The crew are each true professionals in their respective roles.

Marilyn Stolar

The company I am subcontracting for hired ServPro to complete some mold/water remediation at a commercial building I am performing work at in Windsor CT. Texi and Jose came out this morning, Saturday of Labor Day weekend. They worked their tails off all day until the job was completed, and it tuned out to be quite a larger job than we initially expected. Extremely hard workers and good communicators with great personalities. I would recommend them to anyone else in need of similar work. Thanks Texi, Jose, Rory and the whole crew!

Timothy Pelletier

I’ve used this franchise many times now. They are always very easy to deal with and quick to respond. Teresita and her crew have been wonderful to work with and very professional!

Brian Sattler

The workers worked continuously. They were very polite, and did a excellent job. I would highly recommend them.!!!!

Sm5475 Miller

Excellent work! JOSE & Nikko did a fabulous job cleaning sanitizing & Discouraging wildlife from Inhabiting our outdoor shed again THANK YOU! ! Sincerely,The Thibaults

Tom Thibault

Jose, Claudia, and Carlos were great with packing and unpacking our household goods. Very professional.

Matt Savage

Denise McPeck+ Amy want to compliment Teresita, Ashley, and Nico on a wonderful job they did on our basement!! They were very friendly, thorough, professional and informative, and we would absolutely recommend them to anyone anytime!!! Thanks again Denise and Amy

Amy McNaughton

About Us

Local Restoration Support That Feels Straightforward

A property problem has a way of turning a normal day into a list of questions. Who handles the water in the basement? What about smoke odor after a small fire? Is that musty smell coming from hidden moisture? SERVPRO helps homeowners, property managers, and business owners in Norwich sort through those next steps with practical cleanup and restoration services.

Our team handles water damage, fire damage, mold removal and remediation, storm cleanup, specialty cleaning, biohazard cleaning, packout services, and construction support. The goal is to explain the process clearly and focus on what your property needs, not bury you in jargon.

Built Around Local Property Needs

Norwich properties have plenty of variety, from older homes near the Leffingwell House Museum to apartments, storefronts, offices, and commercial spaces throughout Windham County. Older materials, lower-level storage, river-area humidity, and changing weather can all affect how damage spreads and how cleanup should be handled.

SERVPRO can help with:

  • Water extraction and drying
  • Smoke, soot, and odor cleanup
  • Mold remediation and containment
  • Storm damage restoration
  • Cleaning and repair support

A Clearer Path After Property Damage

Good restoration starts with careful communication. SERVPRO looks for visible damage, hidden moisture, affected materials, and belongings that may need attention.

For cleanup and restoration support in Norwich that feels organized, local, and easy to understand, contact SERVPRO to schedule service and learn how we can help restore comfort and confidence.

John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan
John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan
Owners of SERVPRO of Norwich and Windham County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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