Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Richardson
Our Google Reviews
(972) 690-1414
4.5
(39 reviews)

Service Areas

Why Choose SERVPRO® for Sewage Cleanup?

Sewage Requires Biohazard Cleanup

Sewage is considered Category 3 Black Water, which means it is grossly contaminated and poses a health risk. Safety precautions are needed to safely clean and restore a property after a sewage backup.

  • Pre and Post-Spray Affected Areas
  • Sanitize with an EPA Registered Biological Contamination Disinfectant
  • Take Affected Drapes, Clothing, and other Textiles for Sanitizing
  • Textiles are Sanitized Using the Esporta Wash System
  • Carpet Restoration. Carpets are not salvageable after this kind of loss. The carpet and pad will be removed, and a small sample of each will be saved so it can be replaced with ones of similar quality.

Proving Food-Grade Clean with ATP Testing

How do you know if an area is safe after sewage backup cleanup?

The best way to prove the effectiveness of our cleaning is through testing. ATP stands for Adenosine Triphosphate, and it tests microbial contamination. We can test each area after cleaning to validate our process with a passing score.

Need Some Guidance?

We offer free consultations and estimates. Contact us and let us know what’s going.

Sanitizing Clothing and Textiles with Esporta

Esporta is the most advanced and successful textile restoration system today. It uses a combination of us to six detergents and hydraulic pressure to remove contaminants and make clothing safe to wear again. Read more.

Trust the Leader in Water Damage Restoration in Dallas, Plano, and Richardson

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

This is a recommendation for ServePro of Richardson, but more specifically for Jose Guerrero who acted as the general contractor and insurance liaison. We met Jose of ServePro when we had an insurance claim for flooding in our home. From the beginning Jose was very helpful in working with the insurance company and being sure they had all the information they needed. Our insurance adjuster was very difficult to work with but Jose kept things going. As the work progressed Jose became the general contractor for the repair. He made sure we understood the work that was needed and estimating the time required for the repairs. He kept us well informed of the progress in general but also in letting us know which and when contractors would be arriving. He came to check on the progress everyday and if I missed him at the house he would always call to check in. Our water damage was very extensive, requiring the wood flooring in the entire first floor to be removed which included all the cabinets, countertops, and appliances. I was very nervous about damage that might happen to all those things being removed but in the end it all went back in very nicely. Jose was there for every step along the way making sure the work was done correctly. When additional (hidden) damage was found he documented and filed it with the insurance company, often having to “do battle” with them for approval. We had a bathroom that needed to be gutted and remodeled so we decided to add that on as a separate (non-insurance) job. Again Jose kept us well informed and the contractors flowing through on time. In the end the work was completed on time and to my expectations of quality. If you are in need of a quality service and a great general contractor I highly recommend you check in with Jose at ServePro.

John Lowe

I had the pleasure of having Memo, Trent, and Oswaldo out to my house to check for mold in both my attic and crawl space. They were respectful, clean, and thorough while here to do their job. They shared the results with me and gave me honest suggestions.

Tyler Chism

They did a great job, were very conscientious about their work and always came when they said they would. We had a great experience all around.

Megan Heuer

Over the last year, we had multiple floods at our office. Each time was a total disaster, but we were able to lean on ServePro throughout the situation. They got to us quickly and stopped by each day to keep a close eye on the machinery and check moisture levels. The whole team was great and I would definitely recommend using them!

Emily Matthies

Patricia is fantastic! John pitts

John Pitts

I had a pipe that bursted at my home while I was out of town. I called Servpro and Doris talked me through the process and made me feel comfortable letting her crew go into my home while I was away. Everyone I spoke with was nice and was knowledgeable.

Xavier Hall Jr

I was pleased to have worked with a sweet young lady name doris . She was very respectful and detailed about everything! She made a really bad day , bearable. She gives Servpro a great look! Doris should be CEO of the company .

Jabrea Stampley

We thought we had only sustained minor water damage in our kitchen but it turned out to be quite extensive. Servpro worked well with our insurance and their estimates and documentation ensured a smooth insurance claim process as the scope of work grew. Our construction coordinator Ajay was in communication with us every step of the way and they were able to get us back in our home two weeks ahead of schedule. It was great to have the entire process go through one company and they did a great job.

James Williamson

We had to have essentially our entire kitchen redone after a slow and insidious leak. Servpro did a wonderful job, including holding our hand during difficult decisions. We have been very happy with the results and their service!

Felicia Williamson

About Us

Why SERVPRO of Richardson?

SERVPRO of Richardson understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened." Our primary focus is to accommodate our customers in their time of need, being faster to any size disaster. We provide 24-hour emergency relief service that assures our highly trained technicians will respond immediately to any restoration or cleaning crisis.

What We Do

SERVPRO of Richardson specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Richardson can also mitigate mold and mildew from your home or business.

Our People

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Richardson.

Locally Owned and Operated

Juan and Alison Zelaya are the owners of SERVPRO of Richardson. They both have lived in Dallas for more than 15 years. Our customers can rest assured knowing that SERVPRO of Richardson is locally owned and operated by owners and managers that care about the community. SERVPRO of Richardson strives to set a positive example of how a company should operate in the fire and water damage restoration industry. We value service, honesty, and mutual respect and strive to live these values each day.

Call Us Today if We Can Serve You

If you would like to schedule service for your home or business, please call today at 972-690-1414.

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Juan & Alison Zelaya
Juan & Alison Zelaya
Owners of SERVPRO of Richardson

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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