Last week, we had an incident that required three phone calls, a plumber, ServPro, and the insurance agent. Vincent got assigned as the Mitigation Project Manager and was exceptionally prompt in responding. By close of business the next day, he had an estimate for the remediation. With all the T’s crossed, the next step was having a crew come out to get the work done. At the appointed time, Frank and Mariana arrived, explained in detail what needed to be done, and started. The amount of praise that needs to be given to these two is immeasurable. First, they worked efficiently and tirelessly without a break, and second, we were kept informed at every step. A situation like this can be very stressful. The ServPro team made sure it wasn’t. To say we would highly recommend them is an understatement.

My experience with SERVPRO actually didn't start out so well, as I worked with a project manager who didn't communicate well or move the project along. Apparently the company realized what wasn't working, because I was assigned a new project manager (Nick A) who has been awesome. Nick has been so communicative, so on top of it, and so friendly and easy to work with. He fixed issues that had been left over as if it was his personal responsibility to get everything done properly. He went above and beyond to get us to the finish line, which makes me wish every person I ever have to work with could be like Nick. I appreciate that SERVPRO was able to recognize an issue and pivot to a better solution. Thank you!

Nick showed exceptional customer service while he insured that our repair was going to be completed the right way. Servpro got us out of a tight spot. People like Nick and his crew make things feel a little better because you know they care and are going to get you back to whole again.

I've used SERVPRO of Hyde Park/Central Austin several times. Due to the quality of their work, their professionalism, and commitment to customer satisfaction, they have earned my complete trust. In my most recent experience, Mike, Cam, and Kevin were outstanding in their mitigation and rebuild work for structural damage from an AC leak. They were very detailed in their survey and explanation of required work. It's obvious that they take pride in their workmanship and reputation. I appreciate that they are happy to explain what they find and the nature of their repairs. I have no hesitation in recommending SERVPRO of Hyde Park/Central Austin to anyone in need of water damage recovery and/or restoration.

We recently experienced unexpected water damage in our home, and what started as a stressful situation turned into a smooth, well‑managed rebuild thanks to Nick Aguilar from SERVPRO of Hyde Park/Central Austin. Nick was outstanding from the very beginning. His communication was clear and consistent. He kept us informed at every stage of the project, explained timelines and decisions in a way that made sense, and always made sure we felt comfortable with the plan moving forward. The coordination of crews and materials was seamless under Nick’s leadership, and he treated the project with the kind of care you hope for but rarely find — making sure details weren’t overlooked. If you’re dealing with water damage and need someone who will guide you through the rebuild with professionalism, integrity, and genuine dedication, I highly recommend working with Nick Aguilar and the SERVPRO Hyde Park/Central Austin team.

Cam and Mike were fantastic. So glad I took the suggestion to use servpro for my flood issue.

Expected much better.🐕‍🦺🐕‍🦺🐕‍🦺🐕‍🦺😡😈

Thermal expansion sprung a leak while we were on our vacation. Came home to damaged drywall, hot water heater tank housing, baseboard, and flooring damage. Called SERVPRO of Lake Travis, and Kevin our initial point of contact immediately took action. He leveraged the SERVPRO local network and got Mike and crew out to remediate the damage within 24 hours. They demo'd and setup all the fans, took daily moisture readings, inspected and remediated mold over the next 6 days until everything was dried and safe for next phase. Great service and communication throughout. Also, they worked well with my insurance company. Highly recommended.