SERVPRO of Helotes and Leon Springs Commercial Services

I received Servpro’s services with a collapsed ceiling due to water damage. Pedro and his team were speedy and communicative with an attention to detail to ensure quality service! They came out mid-week and were quick to begin working on it, and repaired everything in just a matter of days. April was also a big help in meeting with me about the ceiling fan replacement. I cannot recommend them enough!

We had a fire in our garages and adjoining gym room that left the walls and ceilings of all three rooms badly damaged. Pedro was a huge help from the start, coordinating everything with the insurance company and guiding us through every step of the renovation. Once we gave the go-ahead, he and his team worked tirelessly—six days a week—and made sure to involve us in all the little details that come with a renovation: where to place outlets and switches, paint colors, and so on. In the end, everything was finished on time, within budget, and exactly as we hoped. The workers were always polite, respectful, and willing to listen to any questions or concerns we had. Of course, dealing with the aftermath of a fire is never easy, but Pedro and his team made the whole process as smooth and stress-free as it could possibly be.

Helped us with a major leak and damages from a ceiling collapse. Took a week or two but was very good with timing and communication.

This location is fantastic and Mark is great at following up to make sure everything is complete and that the process goes smoothly.

Matthew and Benjamin did an amazing job. They came in during an emergency water damage after hours wishing 1 hour. These two guys provided excellent costumer service and well mannered. Definitely recommend. Thank you so much

REVISED 15FEB23: No change in my assessment of the initial contact and service teams. However, their billing department is unprofessional bordering on harassment. - I received an eMailed invoice within 24hrs of work completion. On this invoice it listed, "NET 30", meaning the bill needed to be paid within 30 days of receipt. Starting 48hrs after work completion, the daily eMails and phone calls asking for payment began. In that their invoice discloses a 4% surcharge on all credit card payments and it is a NET 30 billing, it is rude, distrustful, and annoying to be hounded without granting a reasonable time for customers to arrange and enact their payments. What makes this even more deplorable is their service is disaster recovery, where frequently families have multiple unplanned fiscal burdens and are working with other vendor and wrestling with insurance companies. A little patience, grace, and added professionalism goes a long way. ORIGINAL REVIEW: Polite, professional, and rapid response to our water heater leak. Raul & Francisco were on site in less time than dispatch predicted. They explained each step, were respectful of our home, and ensured everything was in place & the next steps set up before departing.

My insurance company referred me to Servpro after a water damage in my home. They did an amazing job. From my first call to the office to the time the job was complete the crew made me fell comfortable during the entire process. I will definitely refer you to my friends and family.

Great company. We had a water damage at our office. They responded quickly and helped us get our office back open the next day. Thank you so much for your assistance. I would highly recommend them.