About Us
SERVPRO of Downtown Dallas - Team Shaw is available anytime you need help, 24 hours a day, including weekends and holidays. Call us for your residential and commercial cleanup, repair, and construction service needs.
Here to Help® 24/7
About Us
When water, fire, smoke, or mold damages your home or business anywhere in Downtown Dallas, SERVPRO of Downtown Dallas/Team Shaw responds 24 hours a day, seven days a week, every day of the year. We serve the city center and the neighborhoods around it, from the West End Historic District, the Main Street District, and the high-rise condominiums and office towers of the central business district to the Dallas Arts District, Klyde Warren Park, Reunion Tower, and the lofts, restaurants, and music halls of Deep Ellum and the Farmers Market. Our certified local crews know this market, a dense urban core where high-rise residences, office towers, hotels, and ground-floor retail sit close together near the Trinity River levees, and they know how fast North Texas weather, from the spring storms that drop large hail and spin up tornadoes to the hard winter freezes that burst pipes high in a tower, can damage a property.
We provide water damage restoration, fire and smoke damage restoration, mold remediation, sewage and biohazard cleanup, storm and hail damage recovery, specialty and general cleaning, air duct and HVAC cleaning, contents packout, commercial restoration, and full reconstruction. Every project begins with a clear, documented scope of work for your insurance carrier and is explained to you at each step.
What sets SERVPRO of Downtown Dallas/Team Shaw apart is the combination of local knowledge and professional capability. Our crew chiefs and production managers are IICRC certified in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, Odor Control, and Applied Microbial Remediation. We follow OSHA safety standards, including bloodborne pathogen, fall protection, and respirator protocols, and we carry American Bio Recovery Association certification for biohazard work. We work directly with all major insurance carriers, hold national account status with most, and communicate clearly with your adjuster so your claim keeps moving and closes quickly.
As part of the SERVPRO Team Shaw family and the acclaimed SERVPRO Disaster Recovery Team, with offices in all fifty states, we can scale our response to a single burst supply line on an upper floor or a regional event like the February 2021 winter storm, when ruptured pipes flooded high-rises, offices, and homes across the Dallas-Fort Worth area in a single week, or the severe spring hailstorms and tornadoes that move through North Texas most years. From an office tower on Main Street to a loft in Deep Ellum, we bring the same certified crews and the same standards to every job. Whatever the size of the loss, our goal is the same. We work quickly and thoroughly to make your home or business “Like it never even happened.®”
Service Area
Certifications
- FSRT - Fire & Smoke Damage Restoration Technician
- ASD - Applied Structural Drying Technician
- WRT - Water Damage Restoration Technician
- RRRP - Lead-Based Paint Activities and Renovation
- AMRT - Applied Microbial Remediation Technician
- CMT - Commercial Carpet Maintenance Technician
Licenses
Awards
- #4 — Fastest-Growing Mid-Market Companies (Dallas Business Journal)
- Inc. 5000 — #69 Fastest-Growing Construction/Restoration Company in the U.S.
- #4 — 100 Best Places to Work in Dallas–Fort Worth (Dallas Business Journal)
Affiliations
- IREM
- Boma
- Dallas Claims Association
- RIMS
- Official Sponsor for TCU Athletics
- Dallas Apartment Association
- Houston Apartment Association
- PLRB
- IFMA
- TAHFM
- CAI
- Sponsor for First Responders Children Network
- Texas Apartment Association
What our
customers are saying
I cannot say enough good things about Team Shaw. When a pipe unexpectedly burst in our home and brought down nearly half of my daughter’s ceiling, we were completely overwhelmed. Within two hours, Team Shaw had technicians at our house, fans running, and a crew actively cleaning up the insulation, drywall, water, and everything else that had come down with the ceiling. From the moment they arrived, they were incredibly efficient, professional, and genuinely kind. They immediately took control of the situation, explained what needed to happen, removed all of the damaged carpet, cleaned up an enormous mess, and made an incredibly stressful situation feel manageable. What impressed me most was the combination of urgency and care. They worked quickly without ever making us feel like they were rushing through the job. Every technician who came into our home was courteous, respectful, knowledgeable, and wonderful to work with. When something like this happens in your home, you’re not exactly shopping around and leisurely comparing restoration companies, you need someone you can trust to show up, know exactly what to do, and get to work. Team Shaw was exactly that company for us!!!! I sincerely hope we never need emergency restoration services again, but if we do, Team Shaw will be our first call. I would recommend them without hesitation to any homeowner, friend, or family member. They turned what could have been an absolute nightmare into a genuinely positive experience, and we are so grateful for the way they took care of our home and our family. Five stars truly doesn’t feel like enough.
The office staff is great! They will never leave you hanging or do you wrong! I was impressed by how the woman I was assigned to showed up for me!
We have been using Shaw now since December 2025 and we have been very happy with their service. Hayden is always calling and checking on us when there is a big storm heading our way. They are always on time, very knowledgeable, and there crews are respectful and there work is clean. Thank you for all your help
The staff went above and beyond. Everything was quick and easy.
Pete and Sean are the best! So timely and sweet and helpful and smart and THE BEST!
Dave and Dom visited my home to inspect the potential damage. They were thorough to check and explain details. They were honest to tell there is no damage and did not recommend any unnecessary services. I highly recommend ServPro and Dave/Don’s expertise.
Lonnie and Herbert at the Tyler team for Servpro are just the best. Unfortunately, I’ve had to use Servpro for significant flooding several times. But they always provide outstanding customer service. Jarrod leads a great team. Last week, Lonnie and Herbert came out and were no exception. They quickly assessed the situation, were timely, and followed up as promised. Thanks Servpro. Shannon Dacus
I have had Servpro services in the past, but nothing comes close to Team Shaw. Our Servpro team headed up by Anthony Legnon was outstanding! The team was always on time and very focused on the job at hand. The care they took to cover undamaged floors and things that could not be removed, as well as seal up the rooms being worked on, was beyond impressive. Anthony was personable, informative and always accessible when something unexpected popped up. Team Shaw went above and beyond to serve our need and lift our hope and vision for recovery.
I would highly recommend using Servpro. Both Zach and Kole were the most amazing! They were so helpful and walked me through everything. They did an excellent job during the whole process. I was so grateful for the texts and updates on what they were doing since I had to be at the office. They were very diligent on safety and any concerns or questions I had. Thanks Zach and Kole for making me feel at ease.