Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of West Akron
Our Google Reviews
(330) 867-5723
4.8
(124 reviews)

Service Areas

Akron, OH | Fairlawn, OH | Stow, OH | Tallmadge, OH | Cuyahoga Falls, OH | Silver Lake, OH | Munroe Falls, OH | Copley, OH | Darrowville, OH

Why Choose SERVPRO® for Sewage Cleanup?

Professional Sewage Cleanup Services

Sewage damage presents serious health risks and should always be handled by trained professionals. When contaminated water enters a home or business, immediate action is critical to help protect occupants and prevent further damage.

SERVPRO® of West Akron provides professional sewage cleanup services using industry-approved methods designed to safely remove contaminated water, clean affected areas, and restore sanitary conditions. Sewage water, also known as Category 3 water, can contain harmful bacteria and pathogens, making proper cleanup essential.

Our trained technicians follow established protocols to assess the extent of contamination, remove affected materials when necessary, and thoroughly clean and disinfect impacted surfaces. Specialized equipment is used to address moisture concerns that could otherwise lead to additional damage, including mold growth.

Each situation is handled with care and attention to detail, recognizing that no two losses are exactly the same. Our team works efficiently to minimize disruption while prioritizing health, safety, and proper restoration practices.

As part of the trusted SERVPRO brand, SERVPRO of West Akron is backed by extensive training, proven processes, and access to national resources. We are available 24/7 to respond to sewage emergencies when fast, professional cleanup matters most.

If you are experiencing sewage damage, timely professional assistance can make all the difference.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


Bulls_Eye_ALT_2.svg

Avoid all contact with sewage-contaminated water

Bulls_Eye_ALT_2.svg

Turn off the main water supply to prevent additional flow

Bulls_Eye_ALT_2.svg

Shut down HVAC systems to stop contaminated air from circulating

Bulls_Eye_ALT_2.svg

Evacuate people and pets from affected areas

Bulls_Eye_ALT_2.svg

Call SERVPRO immediately for professional cleanup

Bulls_Eye_ALT_2.svg

Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


1.svg

Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

2.svg

Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

3.svg

Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

We had a small fire that caused some minor damage and sooty walls. Joe came out to inspect the damage, and then he sent Alexis, Katie, and Maggie out to clean. Those three are INCREDIBLE! So nice, super hard workers, and boy can they organize things! My kitchen is ORGANIZED. I love it! The best part is that everyone was willing to work around the needs of our cats, which made what could have been a very stressful situation virtually stress-free for everyone. A+++++, would TOTALLY recommend!

Kitten Mommy

ServPRO and David did a great job helping us out after a water like broke and damaged all of our laundry room flooring and cabinetry. They were fast and effective. Thanks guys!

Dino Maddamma

David and his crew are kind, understanding, efficient, leave everything as clean and convenient as possible and I recommend David and this company highly to anyone needing thier services. I would never use another company. David met me within hours of my call when I returned from CA. My plane landed and he came to my home Sat evening as soon as I got home. He has been amazing in staying in contact and walking me through the process. Can't say enough good about them.

Linda Goodwin

They came the same day I called and we’re done in a couple hours. They were very professional and would recommend them to anyone.

Luke Frantz

The entire staff that handled our water issue were wonderful. They were polite and mindful of our home. They helped make a stressful situation much less stressful. Hopefully we won’t ever need them again, but if I did, they would be my first choice!

Michelle Hall

Bo, Dan, and Matt are a phenomenal team to work with. Their attention to detail is something I haven’t seen in years. They were a breath of trash air.

LW

I could not ask for a better company that was thorough in completing the cleanup and drying out my walls. This company was prompt and professional when they came to my house. I would definitely call this company and recommend them to family and friends.

Jolene

During recent heavy rain, we had a clean rain water seeping into our basement. We were very satisfied by the timely clean up from the west Akron ServePro team.

Claudia Dansby

Servpro team were all professoonal, courteous and efficient. Caleb gave awesome cusyomer service. Highly recommend!

Luci Bullock

About Us

In 1990, John Caveney purchased the franchises SERVPRO® of West Akron and SERVPRO® of Stark County, BSM (Business Service Maintenance). SERVPRO® of West Akron is your preferred local company for fire and water restoration services in Summit County, Ohio and SERVPRO® of Stark County is your local commercial cleaning company in Stark and Summit County.  In 1990, John Caveney, purchased both franchises and in 2000 his daughter, Maureen Gentile, joined him and in 2002 his other daughter, Laurie Kolenz, joined the family business. March of 2017, John passed away making his daughters Maureen and Laurie owners of both franchises.

As a family run business, SERVPRO® of West Akron understands how stressful and confusing it can be when your home or business has suffered from a water loss due to a pipe-break, flood, sewage backup, toliet overflow, sump pump backup, etc. and you may not know where to start. Our cleaning and restoration crews have been professionally trained to help lift the burden off your shoulders and handle your disaster from day one, no matter the size.  

We also specialize in the cleanup after a fire damage to your home or business. We understand how devasting this can be to business and homeowners.  Our team will treat your belongings and your property with extreme care and respect during this crisis. SERVPRO® of West Akron has a 24/7 emergency construction board up team that can secure your property after it has been fire damaged. This division can also restore and rebuild your home to pre-loss condition.

Our crews are IICRC certified and trained in fire, water, mold, bio-hazard and vandalism cleanup and restoration, meaning we are equipped with the knowledge, experience, and technology to help make your disaster “Like it never even happened." If you would like to schedule service for your home or business, please call SERVPRO® of West Akron today!

SERVPRO® of West Akron is locally owned and operated.

Meet our Management Team:

  • Laurie Kolenz – Owner
  • Maureen Gentile - Owner
  • Mary Keister-Whitmyer– General Manager & Marketing Director
  • Tracy Myers –Office Manager
  • Kathy Haslam – Administrative Assistant/Dispatch
  • Julie Workman – Sales & Digital Marketing Manager
  • Patti Wallick – Sales & Marketing Representative
  • Alex Jogerst – Field Operations Manager
  • Joe Embrogno – Project Manager
  • Kaleb Kuligowski - Project Manager
  • David Lamp - Project Manager
  • Sharon Nagy – Controller
Maureen L. Gentile, Laurel C. Kolenz
Maureen L. Gentile, Laurel C. Kolenz
Owners of SERVPRO of West Akron

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test