SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of Amherst-Clarence
Our Google Reviews
(716) 639-8687
4.9
(16 reviews)

Why Choose SERVPRO for Biohazard Cleaning Services?

If you’re in need of biohazard, crime scene, trauma, or blood remediation and cleanup, trust the experienced professionals at SERVPRO.  

Our team of specialists understand the shock, safety concerns, and emotional toll of these events. That’s why we’re ready to act quickly, efficiently, and discreetly, so you can focus on your home or business.

Once any police or fire investigations are complete, our team will begin with a full safety and damage assessment before moving into cleanup and restoration.

We work compassionately and intently to ensure everyone living or working at the property can return to a clean, safe space as soon as possible. We will also work with your insurance provider to keep the claims process moving smoothly.

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have a Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


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Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

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Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

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Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

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Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

This past winter created snow and ice damages in our family room. We contacted Servpro and Sal came to assess and advise. He was polite, informative, and patient with all my questions. Once the work was scheduled, Allison was keeping me up to date with work dates/times and was ever the pleasant and calming force I needed to get through my ordeal. Nick and Damian were assigned to do the physical tearout and they could not have been more polite, pleasant, and very careful and neat with all our items in the room. They made sure everything was properly covered and protected. After a few days of drying, Nick contacted me he was on his way to remove all equipment and then recommended we have them come back out after the drywall was completed to do a final cleanup. Once the room was ready for cleaning, I scheduled and Nick called as he was on his way, came and did a great job with all the cleanup. My room looked like it just as it did before all the damages. I can't say enough about all the staff I dealt with. I highly recommend Servpro for any and all your needs. Thanks for taking great care of my home.

Debbi Lesse

My husband and I recently purchased a home in Amherst. Soon after moving in we discovered like anything else, it took some getting used too. At one point we had a bit of a mishap with some water, or shall I say lots and lots of water. We were concerned and needed to find out if we did any real damage. So rather than just guessing, we did extensive research, and hired SERVPRO to assess the problem(s). They sent the most knowledgeable, professional and generally great guy, Salvatore Mayes. Mind you we'd have to take them/him at their word and act accordingly. If there were any problems we'd leave it them to make the necessary corrections. Salvatore did much investigation with his knowledge, experience and moisture meter. Then with a smile, told us, we had nothing to be concerned about. SERVPRO is a phenomenal company, and their Technician Salvatore is second to none. We were extremely lucky in many ways.

Michelle Smith-Wilcox

I didn't find the water in my basement until late on a Friday afternoon. One call and the process was started: Assessment was done that evening by Sal and work began on Saturday morning. Nick kept me updated throughout the process, which was appreciated. Overall VERY HAPPY!

tim bowen

Serve Pro was excellent in helping us with a flooded basement after our hot water tank blew. Every single person who we worked with was professional, timely, informed & kind. Each tech and office person made a stressful mess of a situation workable & solvable. And everyone was genuinely nice. Exactly what we needed plus what the world needs now. Highly recommend!

Lisa MacLeay

The Servpro team did a great job with our basement water challenges. They were prompt, professional, organized and respectful. The team of 2 was so good that we have asked for them to continue working with us over the next several days as the "dry out" process is completed. We highly recommend Servpro.

Edward Rath

The workers were on time for the appointment. They were efficient and explained just how they would carry out their plans to abate the mold. They were professional in their duties and they cleaned up completely. Both were very pleasant in their dealings with me. Five stars for sure!!

mary ellen Cotter

Would highly recommend Servpro of Amherst-Clarence! They did an excellent job in removing flood water, hauling away affected items and cleaning/disinfecting all areas. Staff was courteous, professional and actually fun to work with. Office was very responsive and easy to work with A+ all around.

Jackie Sacilowski

On December 1st of 2022, a storm knocked out my power and thus my sump pump, and my basement flooded. My insurance company said I could call whomever I wished but I wanted Servpro because they helped with a similar incident previously. They came out the next day and got right to work, saving even the lowest parts of wallboard, using microbial on everything, and drying everything out. Very impressive. Forward to now. Another insurance company wants me to prove what work was completed and show a receipt for that work, as well. Checking my records, I was unable to find either. I called Servpro, spoke to Tawnji, and explained what I needed. Within 10 minutes-TEN MINUTES-my email buzzed and I had everything I needed, down to the smallest detail. This company is wonderful and I highly recommend them

Todd Evans

What a relief! Ryan and Justin did an amazing job cleaning up after a plumbing leak. Quick, professional, clean - everything you could ask for. Thank you!

Axel H.

About Us

Since 1972 SERVPRO of Amherst/Clarence is and has been a family operated business serving the communities in Western NY. Bill Sullivan was a manager at the Buffalo Currier Express Newspaper and when he was told the newspaper was folding, he started searching for a new job. He started looking around and discovered SERVPRO. Bill Sullivan was interested in helping others out and investigated purchasing a SERVPRO franchise. Bill took a chance and borrowed money from relatives, and he purchased his first franchise. Being dedicated to his family and his new SERVPRO business he had to have 2 jobs at the same time in order to pay the employees at SERVPRO of Amherst/Clarence. His dedication paid off as he purchased additional franchises building up our reputation in the Buffalo area. Currently his daughter Jennifer Sullivan has taking over the ownership role and handles the operation along with a dedicated. Jennifer has been in the family business since birth. At 13 years old she would assist with performing small tasks by answering the phone, assisting with payroll and would go out with her father on small cleaning projects. This continued until the college years. Jennifer attending college to become a nurse and decided nursing wasn’t for her.  Having the passion to help others she went back into the SERVPRO of Amherst/Clarence family business and has been helping others for 26 years. In her time away from the business, she advocates for autism, pediatric cancer awareness and is on the family council for PTEN awareness while supporting her daughter who courageously overcomes all these obstacles.



SERVPRO Amherst/Clarence is very active in the community supporting the Red Cross, local chamber events, Summits walk for autism, Danceability, catholic charities and many other groups.



For 50 years we have been taking pride in aiding our customers who are under stress dealing with a water or fire damage in their home. We understand your needs; we have the compassion and we will walk you through every step to get back to your normal.



SERVPRO of Amherst/Clarence understands the worry that comes with a fire or water damage. We want to minimize the disruption it causes your life, business or home. Our goal is to help you quickly and make it “Like it never even happened”.



SERVPRO of Amherst/Clarence specializes in the cleanup and restoration of residential and commercial properties after a fire, smoke damage or water damage, mold, biohazard clean up, duct cleaning, carpet and upholstery cleaning.



Our staff is highly trained, and we are a restoration brand you know and trust. We are an IICRC certified business and with a nationwide franchise system, no job is too large or small for SERVPRO of Amherst/Clarence



If you have any questions, need a free estimate or need assistance with your water or fire damage, please call us. We are here to help.

William & Patricia & Jennifer Sullivan
William & Patricia & Jennifer Sullivan
Owners of SERVPRO of Amherst-Clarence

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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