Genoa Cleanup and Restoration

I had a hot water line leaking behind my bathroom wall for who knows how long. Servpro came in assessed the problem and started working right away. They removed damaged drywall, treated mold, and dried out the area. Ryan and crew were professional, competent, and fantastic at communicating.

Ryan Trey, Zoltan, and Kirby went above and beyond and were very attentive explanatory and committed to the service and follow up as needed to address the problem I had with a water leak, take corrective actionsand control further damage. All were very personable and willing to explain things make suggestions, jump right in and help.

I can't say enough good things about SERVPRO and their incredible team—Kirby (Production Manager), Ryan, Zach, Zoltan, and Ben. From start to finish, they went above and beyond to make what could have been a stressful situation seamless and manageable. They showed up on time, fully prepared with all the equipment they needed, and got straight to work. Their professionalism, efficiency, and attention to detail were top-notch. Each member of the team took the time to explain the process, answer our questions, and ensure we felt confident every step of the way. It's rare to find a group that works so well together and genuinely cares about the quality of their work. Thank you, SERVPRO, for turning a challenging situation into a smooth, worry-free experience. Highly recommend this team!

The whole team were top notch. 💯 From Kirby, the Production Manager to both Ryan and Zack. They arrived quickly, answered all of our questions, gave us all the info we needed, were reassuring, in complete control and took over everything. At such a terrible moment they ROCKED, couldn’t recommend more.

I can’t say well enough about Kirby and Paul from Reno East Servpro. They rescued me when I didn’t know what to do and where to turn to. I had a major pipe breakage under my home and it had been there for a while. Hot water pipes. The house was like a sauna. They reassured me that everything would be okay. Their kindness and understanding was amazing. Being a senior citizen the stress and anxiety was unbelievable. They took care of me. Thank you, Kirby and Paul.

Austin, ryan and Zach were very helpful in getting my house cleaned up and dried out from an unexpected major leak. They were very considerate of my situation and made sure the job was done correctly and effectively. They were great to work with and would most definitely recommend them!

Ricky, Paul, Zoltan have helped us immensely. They were quick, efficient, and very friendly and professional. We experienced an electrical fire in our bathroom and lost a lot of our ceiling as well as our sense of security in the process. The fire department in Fernley was quick to respond and put the fire out before we lost our house but damage was done and to keep us safe, they turned off our power and deemed our house uninhabitable until we got an electrician to “isolate” the room. Zoltan was out the next day and not only helped restore more of our power services (because the electrician did not restore everything, including our fridge) but also gave us our heat back as we were without it for a couple of days just when the weather was starting to turn cold. We were surviving with just space heaters and not many of them, saving me a fortune in my electric bill. They were quick and efficient with their tasks, taking care to keep me informed the entire time. Their friendly professionalism made this traumatic experience in our lives much less scary.

Paul, Kirby and Ricky were awesome yesterday! They came and saved the day within 2 hours. Definitely use them again!