Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Southwest Charlotte
Our Google Reviews
(704) 910-5649
5.0
(77 reviews)

Service Areas

Charlotte, NC | Southend, NC | Dilworth, NC | Wilmore, NC | Steel Creek, NC | Loso, NC | Pineville, NC

Why Choose SERVPRO® for Sewage Cleanup?

If you were to look up sewage in your dictionary, you'd learn that sewage is used water. So, whenever a toilet is flushed, or a shower used, or when home appliances are run, like the washing machine and dishwasher, used waste water is produced. It goes from our homes through our pipes and into local sewage facilities.



At least, that’s how it’s supposed to work.



Sewage is designed to move in one direction, from your home to the sewage plant. Unfortunately, the messy reality is, sewage doesn’t always follow that pattern, sometimes it comes back up into our homes and businesses.



Sewage should be considered unsafe and contaminated — it’s very dangerous stuff; it may contain bacteria and viruses that could cause serious illness.  



Cleaning sewage requires resolve, the right tools and skills. Our Charlotte area SERVPRO team has the training and tools to address sewage clean-up with safety and precision. We serve local Mecklenburg County areas including Berryhill, Brookhill, Collingwood, Arbor Glen, Wilmore, Pine Harbor and Pineville.



So, don’t risk it! Call us and let us help you, (704) 910-5649

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Always happy to refer our customers to SERVPRO! Their communication, professionalism, and service are top-notch, and we know our customers are in good hands when unexpected losses occur.

Katie Moore

Happy to refer any customer here - communication and help are top notch!

Jana Fowler

Great company to work with!!

Lacie Harris

Can’t say enough great things about Wes Haynes and the crew at Servpro. They have helped several of my clients and recently assisted me with my home! 5 ⭐️’s. I highly recommend them!!

Jimi Woodruff State Farm Agency

Keith and Curtis did a great job. Timely repair

Jimmy Bookout

Fortunately, this was my first time ever needing to submit a claim, and my project manager, Tracie, guided me through the entire process with outstanding communication and support. She kept me informed at every stage, respected my timeline, and made everything feel organized and manageable. I truly appreciated her professionalism and the way she made the experience feel seamless. I also want to give a special shout‑out to the on‑site teams, who went above and beyond in caring for my senior dog while they worked. They were thoughtful about minimizing noise, made sure she felt safe, and even guarded the stairs so she wouldn’t fall. Their kindness and awareness meant so much to me. Every visit, the team arrived on time — often a few minutes early — and handled the job with professionalism, respect, and genuine care. I’m incredibly grateful for Tracie’s leadership and the team’s exceptional work. They turned a stressful situation into a positive experience

lauren zimmerman

Pedro López and Gabriel leon were very professional . Very happy with the service

Rosario Miller

Servpro was out after I had a terrible experience with another mitigation company. Hector came out and saved the day. He made the process so much easier and explained everything to me. The crew that came out was awesome and made me feel very comfortable with what they were doing. They had my whole house dried out and clean “like it never even happened”

Cory Mayberry

Great service and the techs were fantastic to work with.

Ryan Curry

About Us

SERVPRO of Southwest Charlotte understands that fire, water, and mold damage can disrupt your life and business in an instant. The stress and uncertainty these situations bring are overwhelming, and that’s where we step in—to provide expert restoration services with compassion, efficiency, and professionalism. Our goal is to minimize the interruption to your daily life while restoring your property quickly and thoroughly.

We specialize in the cleanup and restoration of residential and commercial properties following fire, smoke, or water damage. Our team also offers expert mold mitigation and remediation services to help ensure the safety and integrity of your space.

In 2024, SERVPRO of Southwest Charlotte embarked on an exciting new journey under the ownership of Ken Parker, Ramy Malka, Ron Pack, and Nate Hinders. This experienced team is committed to elevating our services and strengthening our connection to the Southwest Charlotte community. Their leadership combines decades of expertise with a customer-focused approach, ensuring that every project is handled with care and precision.

Our team is highly trained in property damage restoration. From rigorous initial training at SERVPRO’s corporate facilities to achieving advanced industry certifications through the IICRC, our staff is equipped with the knowledge and tools needed to restore your property to pre-damage condition.

With SERVPRO’s nationwide network of franchises, SERVPRO of Southwest Charlotte has the resources to handle disasters of any size—whether it’s a single-family home or a large-scale commercial property.

Since 1967, SERVPRO has been the trusted name in cleanup and restoration. At SERVPRO of Southwest Charlotte, we bring that legacy of trust and excellence to your doorstep, offering local expertise backed by the strength of a national brand.

When the unexpected happens, let SERVPRO of Southwest Charlotte be your partner in recovery. Contact us today to see how we can help you make it "Like it never even happened."

Kenneth N. Parker, Ronnie D. Pack, Nathan P. Hinders, Ramy M. Malka
Kenneth N. Parker, Ronnie D. Pack, Nathan P. Hinders, Ramy M. Malka
Owners of SERVPRO of Southwest Charlotte

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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