A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Roanoke Rapids
Our Google Reviews
(252) 537-3473
4.8
(83 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Great Service! Very attentive and honest and helpful!

Ashley Usalis

Servpro was the second company I contacted. Shane came out to assess my water damage.Shane was very friendly and knowledgeable. Then the mold remediation team came out led by Salvador.He was friendly, professional, and patient with answering all my questions that I probably had asked Shane before. The other two workers were friendly and efficient. I was very satisfied with the work they did. They left everything safe and mold free. Thank you Servpro, Shane, and Salvador for the good work you do.

Esther M Watford

Salvador and team (Ms. Esperanza) were very courteous during our inspection. I am very appreciative of the information and care they provided while inspecting our home after an unexpected fire. Their prompt response was also a plus. I’d advise people in need of their services to definitely reach out. Thank you in advance for the care your team will provide in future.

Pamela Green

We found we had a water leak and was put in touch with ServPro in Roanoke Rapids. All i can say is the experience has been outstanding. After initial meeting Salvador and Codi were dispatched to my home in just a couple days. These two have worked constantly being as professional as can be. They kept me informed on progress and explained as they went along. What a great feeling to have conscientious men correcting a really bad situation for us. Again i can only hope that there performance is recognized and rewarded.

Scott Griffies

God bless you! Your company sent 2 amazing young men to our place. Their names were Salvador and Cody! These two men are so talented and professional. They made me feel so joyous when they let me know that everything was going to be alright with our property. What a blessing they are to your company. Thank you Servpro. I am so blessed to have talked with Mr. Logan and he is such a blessing. He made my wife and I feel so comfortable during this process. Our guest house was flooded out but your company has been very supportive, helpful to us.( SEPTEMBER 2, 2026 ) NEW REVIEW I WANTED YOU TO KNOW THAT I LOVE AND APPRECIATE YOUR COMPANY. Very pleased with your service. I am waiting patiently for a response from you for recovery and reconstruction to my garage apartment. The insurance company is not giving all the money to recover that you all are asking for but I do have half of the money now. I am praying that we can come to terms with what I have and get this resolved. Can’t wait to hear from you. I have been waiting for a response for 3 weeks but I know you all haven’t forgotten me! You all are my family

Willie Riddick

Salvador and Cody did an excellent job in a timely manner.

Kenneth J Smith Smith

Salvador and his team are great people always friendly and get the job done

Eboni Wilkins

Great work done to perfection. Johan was very respectful and hard working

Gio

They did a wonderful job. great people very much recommend

Abel Nunez

About Us

When disaster strikes your home or business, every minute matters. At SERVPRO of Roanoke Rapids, owners Stephen and Crystal Phillips understand how overwhelming fire, water, mold, or biohazard damage can be. That’s why our team is ready to respond quickly, handle the cleanup from start to finish, and restore your property with the professionalism and care you deserve.

From water and flood damage to fire restoration, mold remediation, and biohazard cleanup, we combine industry-leading training, advanced equipment, and proven processes to get the job done right — fast. Our mission is simple: reduce the stress, protect your property, and help you get back to normal as soon as possible.

As lifelong members of the Roanoke Rapids community, Stephen and Crystal take pride in serving their neighbors with honesty, reliability, and personal attention. When you call SERVPRO of Roanoke Rapids, you’re not just getting a restoration company — you’re getting a local team committed to your peace of mind.

Available 24/7 for emergency response.
Call now to speak with our team and get help immediately.

Stephen C. & Crystal J. Phillips
Stephen C. & Crystal J. Phillips
Owners of SERVPRO of Roanoke Rapids

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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