Water Damage Services
24/7 Emergency Water Removal
- The #1 Choice in Cleanup and Restoration*
- Providing Residential and Commercial Water Damage Restoration Near You
- Advanced Water Inspection, Extraction, and Drying Equipment
- Easier Insurance Claim Process
- Faster to any size disaster™
Here to Help® 24/7
Service Areas
Need Water Removal?
Services We Provide
Residential Water Extraction and Cleanup
Our focus is restoring your affected space to pre-damaged condition. Rest assured, our highly-trained technicians will complete the water removal and cleanup process from beginning to end, helping to ensure it is documented along the way, and dried properly and thoroughly. Our customer-focused professionals will:
- Assess your property's water damage.
- Explain the extent of the water damage and the restoration process so you're able to make an informed decision on how to proceed.
- Use advanced equipment to detect hidden moisture and perform water extraction of any standing water.
- Help ensure your property is clean, dry, and restored to its pre-damaged condition.
Commercial Water Damage Restoration
When water damage occurs in your commercial property, be it a small business, warehouse, high-rise building, or other industrial space, the destruction can be devastating. Not only is your business damaged, but operations may stop, causing a disruption in production and revenue, as well as inconveniencing or causing possible safety concerns for your customers and employees. No matter the size or source of the commercial job, from floods to broken pipes, our team of professionals is ready to respond to your call.
Industries Serviced:
- Retail - Educational Facilities
- Healthcare - Property Management
- Hospitality - Food Service
Structural Drying
Water can settle into the walls, floors, and ceilings. Using targeted heat, controlled airflow, and other techniques, we can target the hard-to-reach moisture deep within the materials of your home.
- Protection from warping and swelling
- Restore structural stability
- The latest drying systems
Sewage Cleanup
Sewage backups are stressful, hazardous, and can cause significant damage. Backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO has specialized training and equipment to clean contaminants like sewage quickly and safely.
- 3 Stage Professional Remediation Process
- 24/7 Emergency Response
- Streamlined Insurance Process
Packout and Contents Restoration
Water damage to your home or business can also affect what’s inside. From furniture and appliances to family keepsakes or important business records, SERVPRO of New Hanover helps protect and restore your belongings.
We can transport belongings to our secure storage and restoration facility where needed services are provided and stored. Everything stays safe until it’s ready to return, so you can focus on getting life back to normal.
SERVPRO of New Hanover is Always Near You for Water Damage Restoration Service
Highly Trained Restoration Specialists
Customer Care
Our professionals care about you and your property and want to help you get your property back to pre-loss condition after you have water damage to your home or business.
#1 in the Cleanup and Restoration Industry*
Easier Insurance Claims Process
We will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.
What our
customers are saying
Ricky Roberts was a HUGE help with our mold issue. Identified the problem, talked us through it and gave us a few different options to fix. Highly recommend ServPro and Ricky. Will be using them again
I cannot say enough good things about Wesley and the team at SERVPRO! We had an issue where food was accidentally burned in our oven, and the smoke smell ended up traveling through our HVAC system and into seemingly every corner of our house, including our closets and our kids’ bedrooms. After nearly a week of cleaning, washing, airing everything out, and trying everything we could think of, the smell was still lingering. I reached out to Wesley, and he was at our house that SAME DAY with air scrubbers and a plan. He walked us through what was happening, gave us great advice on what we could do ourselves, and genuinely went above and beyond to help us get our home back to normal. Within 48 hours, the difference was incredible. After everything we had tried all week, it was such a relief to finally walk into our house and notice a significant improvement. I am incredibly grateful for Wesley’s quick response, knowledge, professionalism, and kindness. When something happens in your home, having someone respond quickly and actually know how to help makes all the difference. If you ever need restoration or cleanup services, I would hands-down recommend Wesley and SERVPRO. They will absolutely be my first call from now on!
Wes conducted a thorough inspection of our mold issue and provided an honest and clear solution.
I’ve gotten to work with Wes and the SERVPro team several times now on commercial projects. The professionalism and the efficiency they display when working to get a client back into their building is truly impressive!
Ricky was prompt, knowledgeable, and thorough on his investigation of my concern. Would recommend, and will use for any future issues!
I’ve had some recurring mold and had concerns about it, so I reached out to ServPro. They sent Wes out the same day and he did a thorough inspection of the site as well as in the attic above the vent. His detailed explanation gave me guidance on how to remedy and prevent the issue going forward. He was beyond helpful!
SERVPRO of New Hanover was with us from start to finish. Their knowledge and professionalism were exceptional and we are extremely happy with the results on our restored home. Highly recommend this business. Eric Heid and Kelly Lake are outstanding professionals with a ton of expertise. They will take care of you and your home.
My experience was excellent with ServPro from Wilmington North Carolina in New Hanover County. Mr. Dominic Donato showed up immediately and estimated damages with pics and video, the whole process was amazing and I loved the professional approach and the support! The pipe busted and caused water in 3 living spaces and crawlspace and walls! Scary experience but all questions were answered! I was able to contact Amy at ServPro and she acted by contacting my insurance company to continue the process! The insurance was able to get all the information from Mr. Donato and Amy that was needed to proceed with my claim without delay! This ServPro Company is on the ball! I recommend ServPro.
Josh and his crew did a great job.
