Storm Damage Repair Services

24/7 Emergency Storm Service

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Storm Restoration
  • Highly-Trained Storm and Flood Damage Cleanup
  • Easier Insurance Claim Process
  • Faster to any size disaster™

Here to Help® 24/7

SERVPRO of New Hanover
Our Google Reviews
(910) 762-8180
4.9
(282 reviews)

Service Areas

Residential Storm Damage Restoration

When storms affect properties, they are very destructive. Apart from dumping contaminated wastewater into a structure, winds can also damage properties in other ways. For example, a blown roof allows rainwater in, destroying the ceiling and other surfaces. SERVPRO of New Hanover helps provide the multipronged response that you need after an incident of storm damage or from the flooding and destruction from a Hurricane.

Our ASD, Applied Structural Drying certified crews help carry out the necessary inspection of the damaged structure before beginning restoration. We put much emphasis on this step because not all damage is apparent initially and any issues left unaddressed can cause severe problems in the future.

At SERVPRO of New Hanover, we have the necessary tools including truck-mounted water extractors to remove wastewater fast enough, pressure washers to clean debris from the affected areas and drying equipment like air movers and dehumidifiers to eliminate all excess moisture from the affected structures. Fast reaction and flexibility are our preferred weapons to deal with storm damage.

Commercial Storm Damage Cleanup

Our SERVPRO professionals are trained and equipped to handle both large and small commercial storm damage jobs, helping to return your business or commercial property to pre-loss condition as soon as possible, so you can get back to running your business.

Storm surge can be one of the most damaging elements of a hurricane or typhoon. SERVPRO is always available to help when you need emergency water damage restoration or storm damage restoration.
Storm surge can be one of the most damaging elements of a hurricane or typhoon. SERVPRO is always available to help when you need emergency water damage restoration or storm damage restoration.

Tree Damage Cleanup

SERVPRO offers the service you might need if a tree falls on your home or business. We can tarp your roof and board up doors and windows to keep your home safe and secure until repairs can be made. And if water gets in, our water damage restoration can help prevent mold, warped wood, and stained walls. Of course, we can also repair the damage.

Roof Tarp and Board-Up Services

If a storm damages your roof, walls, or windows, it’s critical to secure and protect your home or business from further exposure to the elements.

  • Our quality roof tarp service helps protect your property from further damage.
  • Our board-up services help to secure your property from weather, animals, and illegal entry.

Packout and Contents Restoration

When severe weather hits, the damage often goes beyond your walls. Floods, wind, and debris can ruin the things you care about most—furniture, electronics, family keepsakes, and important documents. SERVPRO of New Hanover moves fast to protect what matters. We can transport belongings to our secure storage and restoration facility where needed services are provided. Every item is inventoried and treated with expert care, then returned to you when it’s ready. Our goal is simple: help you recover quickly and keep your life moving forward. 

What our
customers are saying

Ricky Roberts was a HUGE help with our mold issue. Identified the problem, talked us through it and gave us a few different options to fix. Highly recommend ServPro and Ricky. Will be using them again

Will Odom

I cannot say enough good things about Wesley and the team at SERVPRO! We had an issue where food was accidentally burned in our oven, and the smoke smell ended up traveling through our HVAC system and into seemingly every corner of our house, including our closets and our kids’ bedrooms. After nearly a week of cleaning, washing, airing everything out, and trying everything we could think of, the smell was still lingering. I reached out to Wesley, and he was at our house that SAME DAY with air scrubbers and a plan. He walked us through what was happening, gave us great advice on what we could do ourselves, and genuinely went above and beyond to help us get our home back to normal. Within 48 hours, the difference was incredible. After everything we had tried all week, it was such a relief to finally walk into our house and notice a significant improvement. I am incredibly grateful for Wesley’s quick response, knowledge, professionalism, and kindness. When something happens in your home, having someone respond quickly and actually know how to help makes all the difference. If you ever need restoration or cleanup services, I would hands-down recommend Wesley and SERVPRO. They will absolutely be my first call from now on!

Elise Eisel

Wes conducted a thorough inspection of our mold issue and provided an honest and clear solution.

Lindsay Fletcher Smith

I’ve gotten to work with Wes and the SERVPro team several times now on commercial projects. The professionalism and the efficiency they display when working to get a client back into their building is truly impressive!

Devin Skipper

Ricky was prompt, knowledgeable, and thorough on his investigation of my concern. Would recommend, and will use for any future issues!

Kate

I’ve had some recurring mold and had concerns about it, so I reached out to ServPro. They sent Wes out the same day and he did a thorough inspection of the site as well as in the attic above the vent. His detailed explanation gave me guidance on how to remedy and prevent the issue going forward. He was beyond helpful!

Elizabeth Forte

SERVPRO of New Hanover was with us from start to finish. Their knowledge and professionalism were exceptional and we are extremely happy with the results on our restored home. Highly recommend this business. Eric Heid and Kelly Lake are outstanding professionals with a ton of expertise. They will take care of you and your home.

Kris Bradsher

My experience was excellent with ServPro from Wilmington North Carolina in New Hanover County. Mr. Dominic Donato showed up immediately and estimated damages with pics and video, the whole process was amazing and I loved the professional approach and the support! The pipe busted and caused water in 3 living spaces and crawlspace and walls! Scary experience but all questions were answered! I was able to contact Amy at ServPro and she acted by contacting my insurance company to continue the process! The insurance was able to get all the information from Mr. Donato and Amy that was needed to proceed with my claim without delay! This ServPro Company is on the ball! I recommend ServPro.

Yvonne

Josh and his crew did a great job.

Cindy Carroll

About Us

At SERVPRO of New Hanover, we understand the disruptions, worry, and questions that follows a fire or water damage incident. Members of our staff have also experienced personal losses at our properties, so we know what property owners are feeling and experiencing.  Our goal is to care for customers and their properties, while providing the necessary resources, superior customer service, and a network of professionals to fix the damage "Like it never even happened."

Commitment to Our Community
Our company, led by owner Davis M. Thompson, continually engages with the community here in New Hanover both in normal times and during emergencies. By working closely with charities like WARM, Wilmington Area Rebuilding Ministry, we can contribute to the general goal of preventing home accidents and illnesses in New Hanover. We also work with The American Red Cross, Nourish NC and Wilmington Chamber foundation among others.

Full Service
At SERVPRO of New Hanover, we understand emergencies require immediate action that is why we pledge to return the customers call within an hour whether notified in the wee hours of the night or ordinary working hours. Our IICRC certified crews are highly skilled in cleanup and restoration. We take pride in solving problems whether affecting residential properties or all types of commercial spaces, ranging from small businesses to large manufacturing plants.

Why SERVPRO?
We are flexible enough to help in different water loss situations whether it is the simpler ones involving plumbing leaks or the more complicated ones caused by catastrophic events such as storms. We follow ASD best practices. Our crews are also well versed with the restoration of fire, mold and other related damages providing a one-stop shop for our clients when emergencies come calling.

Davis M. Thompson
Davis M. Thompson
Owner of SERVPRO of New Hanover

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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