Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Nantahala
Our Google Reviews
(828) 349-0707
4.7
(128 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage Cleanup and Backup Restoration in Franklin, NC

A sewage backup creates an immediate health hazard. Contaminated water carries bacteria, viruses, and hazardous materials that spread through your home or business fast. SERVPRO of Nantahala responds to sewage emergencies across Franklin, Murphy, Bryson City, and the surrounding Western North Carolina communities to contain the damage and restore your property safely.

What Our Sewage Cleanup Process Covers

Our IICRC-certified technicians follow S500 standards on every job. That means proper containment, extraction of contaminated water, antimicrobial treatment, structural drying, and complete odor removal. We handle sewer line backups, toilet overflows, septic system failures, and any other Category 3 water intrusion from start to finish.

Why Professional Sewage Cleanup Matters in Western North Carolina

Raw sewage cannot be handled with standard cleaning products. Without proper extraction, sanitization, and drying, contaminated materials compromise air quality, damage building materials, and create long-term mold problems. Our team uses commercial-grade equipment and proven protocols to make sure nothing gets missed.

Insurance Support for Sewage Damage in Franklin

We work directly with your insurance provider to document the damage, communicate what is needed, and keep the claims process moving so you can focus on getting your property back to normal.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Heather and her professional crew of cleaners did an wonderful job restoring my 4 rooms affected by smoke by cleaning everything with amazing results and kept everything very organized as well. I am 100% pleased and highly recommend Serve-pro!

Sandy Godzik

Serv Pro did an outstanding job restoring my home after a lightning strike/fire. David the worksite Supervisor, oversaw the repairs and workmen. He was knowledgeable and took care of my home like it was his own. The folks in the office were available to talk with anytime I needed. I really can’t say enough good things about this company. I would HIGHLY recommend for any restorations you might need. G Harris.

G Harris

I'm pleased with my experience with Servpro! Melissa acted quickly and was at my home to assess the damage within a couple of hours. I'm very thankful for the team and their hard work! They were all friendly, too. Having my home cleaned within 2 days is amazing.

Robyn Bryson

Great experience with Servpro! So professional and easy to work with! They went above and beyond what we expected! We appreciate all the crew who worked on our home! We are beyond satisfied! We would highly recommend them! Thank you Servpro!

Judy Camp

We have used this servepro twice now. The first time was 6 years ago to completely re- roof our house, and now again to have a roof repair after a tree branch made a hole in my roof and to repair the water damage from the roof hole in our bedroom ceiling. Each time the staff have been pleasant, helpful and very accommodating to our busy schedule. Their prices are fair and reasonable (even though our insurance has been able to cover the costs). I will always call them first for any damage repair jobs from here on out. Special shout out to the Murphy satellite office!! Absolutely wonderful to work with Kyra!!

Larry

After such a devastating event at our beloved lake home, we are delighted and deeply appreciative of the quality mitigation and restoration work by Servpro. The office staff and project managers were amazing to work with, and a special shout out to Dave for his proactive communication and attention to detail throughout each stage of the restoration process. Thank you, thank you, thank you! Carol and Alan.

Carol Hemphill

Amazing work! We had a water loss and they were there within 12 hours. From the initial inspection to the water clean up to the repair. The cleaning crew made the house spotless and everything was put back in place. Next step is the construction team to get the floors repaired and walls fixed. Thanks Trevor, Chris, Shawn, Ryan, Jonathan, Kad and team!

John Hamlin

ServePro was GREAT, Especially David the PM. His team was also outstanding. Friendly, polite, cleaned up after each phase of work. kept us updated every step of the way. and after the construction team was scheduled went from picture 1 to 2 in about two weeks. the room was gutted down to block and stud walls, mold killed and removed. The best experience you could ever hope for, after a disaster.

JusticePrevails

I found ServPro to be highly reputable. They were courteous, timely, honest, and professional in all their interactions with me. Plus, the quality of their mitigation and renovation of my guest guesthouse was done with high-quality. Most importantly? They worked seamlessly with my insurance company. As a result, I strongly recommend them for your needs.

Joe Syrowik

About Us

Meet Our Team at SERVPRO of Nantahala

At SERVPRO of Nantahala, we understand the overwhelming stress and uncertainty that accompany unexpected disasters. Whether you're dealing with fire, water damage, or mold infestations, handling the cleanup on your own can feel like a daunting task. That's where we come in—our dedicated team is here to provide expert restoration services, helping you recover from water loss, fire damage, or mold issues with efficiency and care.

Since 1967, SERVPRO has been a trusted name in cleaning and restoration. Locally, SERVPRO of Nantahala proudly serves Andrews, NC, and the surrounding communities, offering comprehensive assistance after floods, storms, and other disasters. We bring extensive experience in both residential and commercial restoration, so no matter the size or type of your property, we're ready to help.

From our office in Franklin, NC, our fully equipped SERVPRO trucks are on standby, prepared to respond quickly to your home or business. We're proud to be part of the Nantahala community and are committed to helping you restore your property—and peace of mind.

John & Susan Bowles
John & Susan Bowles
Owners of SERVPRO of Nantahala

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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