Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Mt. Airy, Pilot Mountain
Our Google Reviews
(336) 755-3607
4.8
(200 reviews)

Service Areas

Mt Airy, NC | King, NC | Westfield, NC | Walnut Cove, NC | Sandy Ridge, NC | Pilot Mountain, NC | Dobson, NC | Lawsonville, NC | White Plains, NC | Germanton, NC | Pinnacle, NC | Danbury, NC | Black Water, NC | Prestonville, NC | Francisco, NC | Asbury, NC

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups can create serious health hazards and significant property damage if not addressed quickly. At SERVPRO of Mt Airy, Pilot Mountain, we provide professional sewage cleanup services for homes and businesses in Surry, Stokes, and surrounding areas. Contaminated water, also known as “black water,” carries harmful bacteria and viruses that require specialized equipment and training to clean safely.

Our team of IICRC-certified technicians responds quickly to contain the affected areas, remove contaminated materials, and thoroughly disinfect your property. We use advanced cleaning products and drying equipment to restore your home or business while ensuring your safety. In addition to cleanup, we also identify the source of the problem to help prevent future issues.

Whether it’s a toilet overflow, sewer line backup, or flooding that involves contaminated water, we’re available 24/7 to handle the emergency. Trust the local experts at SERVPRO of Mt Airy, Pilot Mountain to make your property safe and “Like it never even happened.”

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

We had a wonderful experience with this company. They were very helpful durning a stressful time when our water heater busted, and were all very professional. John and Ramey took great care of us and made the process as seamless as possible answering any questions we had. Great communication as well!

Liz Shepherd

First things first. My name is Wilbur Arrington. A few months back(2 days before Memorial Day), we had a water line come disconnected from the dishwasher. Needless to say, it ran for approximately 7-8 hours before I caught it. It damaged our dining room, kitchen, and laundry room very badly. I got in touch with Servpro and they were very quick with a response and someone was here within about 60 minutes. He looked around and I signed the contract with them for water mitigation and also about the rebuild. The water mitigation went fine and they did an excellent job. I would highly recommend them for their professional services and timely management. After this is where it started to go downhill on my part. Apparently I was expecting a little too much, too fast. I got upset with how long it was taking to get started on the rebuild, so I posted pictures and had some unpleasant things to say about the company. I was totally in the wrong for doing that. I really didn’t understand how slow my insurance company was going to be, and I took it out on the wrong people. I sincerely apologize to ServPro of Mt. Airy and their owners and staff. After I finally got the insurance company to come around and do their job, I had already alienated ServPro. Once again, I apologize to them, and would very highly recommend them for any of your disaster relief.

Wilbur Arrington

From Cameron to Remey everyone was fantastic and so helpful! We got flooded with water from a flash storm but not enough that I had to have full restoration, it was my rug, but they come out got the rest of the water out for me and were so nice throughout the entire service though it only took them like an hour at most. 10/10

Semantha Nicastle

Servpro done a great job removing some mold from the cab of a vehicle!

Lucas Arnold

Servpro and the clean-up team came to my mom's house the day after Christmas after a sewage back-up flooded her finished basement. They did a great job and I wish I could remember everyone's name who helped with cleaning up all the sewage, with the sanitation, with packing up my mom's furniture and home decor, etc. They also had to put in new floors and had to bring everything back out of storage. There were several crews helping and my mom and I truly appreciate all of them, especially because I live out of town. Sherry Wagner, Carl, and Chris Campbell, were so professional and patient with us, along with others. We appreciate them and would use Servpro again!

Teresa Smith

We were faced with a sewer line leak in our basement. Cameron and his team professionally addressed the haul off and clean up in a expedited manner. If ever faced with a similar situation, we would definitely use them again!

Mike Diamond

Very impressed ! Cameron and his crew were thorough, prompt and professional. They dealt directly with the insurance adjuster to take some of the burden off of us during an already stressful time. Would highly recommend to anyone needing their services.

Laura Butner

I recently had flooding from a hose that came off in my bathroom. Flooded bath, br, 3 closets and hallway. Servpro out of Mt. Airy was great! Got everything dried out and no mold. Very polite, respectful young men.Very knowledgeable. Would absolutely recommend and would use again.

Janice Woods

Cameron and his team were great to work with very professional and fast.

Jesica Kelley

About Us

SERVPRO of Mt. Airy, Pilot Mountain

SERVPRO of Mt. Airy, Pilot Mountain is a veteran-owned restoration and construction company proudly serving Surry and Stokes Counties. With a foundation built on service, quality, and community, our mission is to provide expert assistance when you need it most. We specialize in water, fire, mold, and storm damage restoration, offering 24/7 emergency response and complete solutions—from initial cleanup to the final rebuild.

As a licensed NASCLA General Building Contractor and an IICRC Certified Firm, our highly trained team is committed to making it “Like it never even happened.” Through continuous training and industry certification, our staff is equipped with the knowledge and skill to handle any size disaster. With access to SERVPRO’s nationwide network of qualified franchises, no damage is too large or too small.

Our owner, James Gosnell, brings years of experience in property restoration and commercial construction as the driving force behind our mission. A United States Marine Corps veteran, James served in two overseas deployments before earning his Bachelor of Finance from the University of South Alabama. Prior to opening this franchise, he managed large-scale commercial flooring projects across Florida and North Carolina, building expertise in complex and fast-moving construction environments. His leadership, discipline, and deep industry knowledge ensure that SERVPRO of Mt. Airy, Pilot Mountain consistently delivers results that exceed expectations.

We are also dedicated to our community—training and developing local employees, fostering meaningful careers, and building a stronger future for the families and businesses we serve.

Since 1967, SERVPRO has been the cleaning and restoration brand that homeowners and businesses trust nationwide. At SERVPRO of Mt. Airy, Pilot Mountain, we’re proud to carry that tradition forward here in Surry and Stokes Counties.

If you would like to schedule service for your home or business, please call today!

James A. Gosnell
James A. Gosnell
Owner of SERVPRO of Mt. Airy, Pilot Mountain

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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