Specialty Cleaning Services

When your home or business needs specialized cleaning, our trained technicians are Here to Help®.

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Cleaning Services
  • Highly-Trained Restoration Technicians
  • Easier Insurance Claim Process
  • Faster to any size disaster™

Here to Help® 24/7

SERVPRO of Mt. Airy, Pilot Mountain
Our Google Reviews
(336) 755-3607
4.8
(200 reviews)

Service Areas

Mt Airy, NC | King, NC | Westfield, NC | Walnut Cove, NC | Sandy Ridge, NC | Pilot Mountain, NC | Dobson, NC | Lawsonville, NC | White Plains, NC | Germanton, NC | Pinnacle, NC | Danbury, NC | Black Water, NC | Prestonville, NC | Francisco, NC | Asbury, NC

Your Local Specialty Cleaning Company

Our team of experienced professionals can safely clean your property using advanced technology with care and compassion. Our professionals follow all applicable laws and safety guidelines. Our specialty cleaning services include:

  • Air duct and HVAC cleaning
  • Biohazard and crime scene cleanup
  • Virus and Pathogen cleaning
  • Document Restoration
  • Odor Removal
  • Graffiti and vandalism cleaning

Air Duct Cleaning and HVAC Service

Keeping your air ducts and HVAC ducts in top condition is an important part of preserving the comfort and functionality of your residence or business. We provide air duct and HVAC duct cleaning so you can help ensure you are providing quality air to your family and employees.

  • Allergen, pollen, and other contaminant removals
  • Dirt, dust, and debris removal

Biohazard Removal and Crime Scene Cleanup

If a crime scene, accident, or other event leaves biohazards present, our team will respectfully and carefully clean the space using the required standards.

  • Blood and body fluid
  • Hoarding cleanup
  • Death and suicide
  • Chemical, tear gas, pepper spray residue
  • Illicit substances (services vary)
  • Fire extinguisher residue
A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Sewage Cleanup

Sewage backups are stressful and hazardous. They can cause significant damage and often contain harmful viruses, bacteria, and other microbes. Sewage backups should be considered a true emergency. With specialized training and equipment, SERVPRO offers:

  • 3 Stage Professional Remediation Process
  • 24/7 Emergency Response
  • Streamlined Insurance Process

Viruses & Pathogens Cleaning

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

Packout and Contents Restoration

Fire, floods, storms and other events damage more than just your home or business. They can damage what’s inside it, everything from furniture and appliances to family heirlooms or important business documents. We immediately transport all contents to our secure storage and restoration facility where they’re inventoried, cleaned and repaired, and stored until they’re ready to return.

Document Restoration Services

When your home or business experiences water and fire damage, or perhaps mold or biohazard dangers, your documents may become compromised. Our document restoration service may help salvage your valued items, including;

  • Photograph restoration
  • Certificate restoration
  • Financial document restoration
  • Vital document restoration

Odor Removal Service

When your home or business is struck by an unpleasant odor, our team will use proprietary cleaning solutions, techniques, and equipment to ensure your property gets back to smelling fresh.

  • Mold smell removal
  • Fire smoke odor removal
  • Cigarette and cigar smoke removal
  • Pet odors and more

Vandalism Cleanup and Graffiti Removal Service

When vandalism or graffiti strikes your home or business, our professionals are prepared to handle all levels of damage. Our professional team will arrive onsite and immediately begin the cleanup and restoration process. Our professionals remediate spray-painted graffiti from walls, and can also clean:

  • Driveway and walkway cleaning
  • Asphalt and concrete cleaning
  • Metal, masonry, brick, and stone cleaning
  • Glass, plastic, wood cleaning

What our
customers are saying

We had a wonderful experience with this company. They were very helpful durning a stressful time when our water heater busted, and were all very professional. John and Ramey took great care of us and made the process as seamless as possible answering any questions we had. Great communication as well!

Liz Shepherd

First things first. My name is Wilbur Arrington. A few months back(2 days before Memorial Day), we had a water line come disconnected from the dishwasher. Needless to say, it ran for approximately 7-8 hours before I caught it. It damaged our dining room, kitchen, and laundry room very badly. I got in touch with Servpro and they were very quick with a response and someone was here within about 60 minutes. He looked around and I signed the contract with them for water mitigation and also about the rebuild. The water mitigation went fine and they did an excellent job. I would highly recommend them for their professional services and timely management. After this is where it started to go downhill on my part. Apparently I was expecting a little too much, too fast. I got upset with how long it was taking to get started on the rebuild, so I posted pictures and had some unpleasant things to say about the company. I was totally in the wrong for doing that. I really didn’t understand how slow my insurance company was going to be, and I took it out on the wrong people. I sincerely apologize to ServPro of Mt. Airy and their owners and staff. After I finally got the insurance company to come around and do their job, I had already alienated ServPro. Once again, I apologize to them, and would very highly recommend them for any of your disaster relief.

Wilbur Arrington

From Cameron to Remey everyone was fantastic and so helpful! We got flooded with water from a flash storm but not enough that I had to have full restoration, it was my rug, but they come out got the rest of the water out for me and were so nice throughout the entire service though it only took them like an hour at most. 10/10

Semantha Nicastle

Servpro done a great job removing some mold from the cab of a vehicle!

Lucas Arnold

Servpro and the clean-up team came to my mom's house the day after Christmas after a sewage back-up flooded her finished basement. They did a great job and I wish I could remember everyone's name who helped with cleaning up all the sewage, with the sanitation, with packing up my mom's furniture and home decor, etc. They also had to put in new floors and had to bring everything back out of storage. There were several crews helping and my mom and I truly appreciate all of them, especially because I live out of town. Sherry Wagner, Carl, and Chris Campbell, were so professional and patient with us, along with others. We appreciate them and would use Servpro again!

Teresa Smith

We were faced with a sewer line leak in our basement. Cameron and his team professionally addressed the haul off and clean up in a expedited manner. If ever faced with a similar situation, we would definitely use them again!

Mike Diamond

Very impressed ! Cameron and his crew were thorough, prompt and professional. They dealt directly with the insurance adjuster to take some of the burden off of us during an already stressful time. Would highly recommend to anyone needing their services.

Laura Butner

I recently had flooding from a hose that came off in my bathroom. Flooded bath, br, 3 closets and hallway. Servpro out of Mt. Airy was great! Got everything dried out and no mold. Very polite, respectful young men.Very knowledgeable. Would absolutely recommend and would use again.

Janice Woods

Cameron and his team were great to work with very professional and fast.

Jesica Kelley

About Us

SERVPRO of Mt. Airy, Pilot Mountain

SERVPRO of Mt. Airy, Pilot Mountain is a veteran-owned restoration and construction company proudly serving Surry and Stokes Counties. With a foundation built on service, quality, and community, our mission is to provide expert assistance when you need it most. We specialize in water, fire, mold, and storm damage restoration, offering 24/7 emergency response and complete solutions—from initial cleanup to the final rebuild.

As a licensed NASCLA General Building Contractor and an IICRC Certified Firm, our highly trained team is committed to making it “Like it never even happened.” Through continuous training and industry certification, our staff is equipped with the knowledge and skill to handle any size disaster. With access to SERVPRO’s nationwide network of qualified franchises, no damage is too large or too small.

Our owner, James Gosnell, brings years of experience in property restoration and commercial construction as the driving force behind our mission. A United States Marine Corps veteran, James served in two overseas deployments before earning his Bachelor of Finance from the University of South Alabama. Prior to opening this franchise, he managed large-scale commercial flooring projects across Florida and North Carolina, building expertise in complex and fast-moving construction environments. His leadership, discipline, and deep industry knowledge ensure that SERVPRO of Mt. Airy, Pilot Mountain consistently delivers results that exceed expectations.

We are also dedicated to our community—training and developing local employees, fostering meaningful careers, and building a stronger future for the families and businesses we serve.

Since 1967, SERVPRO has been the cleaning and restoration brand that homeowners and businesses trust nationwide. At SERVPRO of Mt. Airy, Pilot Mountain, we’re proud to carry that tradition forward here in Surry and Stokes Counties.

If you would like to schedule service for your home or business, please call today!

James A. Gosnell
James A. Gosnell
Owner of SERVPRO of Mt. Airy, Pilot Mountain

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test