Sewage Cleanup Services
- The #1 Choice in Cleanup and Restoration*
- Residential and Commercial Sewage Cleanup
- 24/7 Emergency Response
- Trained, Certified Specialists
- Streamlined Insurance Process
Here to Help® 24/7
Service Areas
Why Choose SERVPRO® for Sewage Cleanup?
Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Carteret & East Onslow Counties we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.
No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."
We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.
Our experienced SERVPRO team will also help coordinate your insurance claims.
Services We Provide
What To Do When Sewage Damage Happens
A sewage emergency is both unexpected and overwhelming.
Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.
Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.
Avoid all contact with sewage-contaminated water
Turn off the main water supply to prevent additional flow
Shut down HVAC systems to stop contaminated air from circulating
Evacuate people and pets from affected areas
Call SERVPRO immediately for professional cleanup
Work with SERVPRO to contact your insurance company and document the damage
Steps in Our Sewage Damage Restoration Process
Sewage Removal & Contamination Control
Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.
Sanitization and Deodorization
Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.
Restoration
In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.
Simplifying Insurance
We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.
We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.
Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.
Residential Sewage Cleanup
Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.
With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.
Commercial Sewage Cleanup
Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.
We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.
From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.
What our
customers are saying
Great work. Slow getting started but finished product was impeccable
This company has been so helpful to me and my family in a very hard time! We had a house fire earlier this year and through every thing Servpro has been supportive and has gotten things done. Special thanks to Courtney and Chance for helping us feel at home while waiting for our house to be restored and complete! We would refer Servpro to anyone needing their services!
So happy with Reggie and his team at Servpro! Thank you all for doing an excellent job on our home!
Reggie and his crew did a great job! Very easy to communicate with. Thank you guys for being fast and efficient!
The crew was very responsive, respectful and helpful in working with me through insurance process. The crew was kind and understanding. The crew was easy to reach and always responded in a timely fashion.
Reggie and David were wonderful, worked very clean and efficiently. Both Reggie and David were kind, empathetic and very informative with any questions we had about the process with Serv Pro.
I cannot say enough good things about the SERVPRO team, especially Phil, Ellis, and Shelly. From the moment they arrived, they brought a level of professionalism, knowledge, and calm that made a very stressful situation feel manageable. Phil and Ellis were outstanding. Their communication was clear and consistent, and they took the time to explain every step of the process so we always knew what was happening and why. They worked efficiently, but never rushed through anything. You could tell they truly cared about doing the job right and treating our home with respect. In a situation that could have easily felt overwhelming, they made us feel supported and confident that everything was being handled properly. Shelly, the manager on our case, has also been incredible. Her guidance, responsiveness, and overall leadership have made a huge difference. She stayed on top of everything and made sure nothing fell through the cracks. It is clear she takes pride in her team and the work they do. This team truly does it all from mitigation to demo to repair and restoration, and they do it with a level of excellence that is hard to find. We are beyond grateful for their hard work, dedication, and professionalism. SERVPRO is lucky to have Phil, Ellis, and Shelly on their team. I would absolutely recommend them to anyone going through a difficult situation like ours.
Can’t recommend them enough! Without going into detail they went above and beyond to ensure we were satisfied. Tim and crew were great and very thorough.
The crew, Bobby, Reggie, Phil, David and Shelley were great! They answered all questions, treated our home like it was theirs. They worked professionally and cleaned up every day before going home. I highly recommend this Servpro.
