Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Asheville
Our Google Reviews
1-800-SERVPRO
4.6
(258 reviews)

National Call Center

1-800-SERVPRO

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups can create serious sanitation concerns for homes and businesses. When wastewater enters a property, it may contain harmful bacteria, viruses, and contaminants that require professional cleanup.


Acting quickly is important because porous materials such as flooring, drywall, and insulation can absorb contaminated water, allowing odors and potential health risks to spread if not addressed properly.


Properties in Asheville can occasionally experience sewage issues due to heavy rainfall, aging plumbing systems, clogged sewer lines, or tree root intrusion. When these problems occur, wastewater can back up through drains, toilets, or floor drains and contaminate surrounding areas. Proper cleanup involves more than removing visible water; affected materials must be safely removed or thoroughly sanitized to prevent lingering contamination.


At SERVPRO of Asheville we follow industry-recognized procedures for sewage cleanup and sanitation. Using specialized equipment, protective measures, and professional cleaning products, teams work to remove contaminated water, disinfect affected areas, and restore the space safely.
When a sewage backup affects a property in Asheville, prompt professional cleanup can help reduce damage and restore a clean, safe environment for occupants. 

Financing is available.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

The entirety of professional services from ServPro- from tree removal to fence repair to restoration and interior installations was seamless. All documentation was submitted to my insurance with pricing fair and accurate thru the timely completion of all projects! Highly recommend and will continue to contract with them.

C Ssets

I am very happy with my experience using this company. Collin was kind and patient as he walked me through the insurance process. He also followed up with me after the completion to ensure I was satisfied with the service. I highly recommend this company!

Barbara Drum

Chance and his team do excellent work. Great communication and more than willing to address any issues. I highly recommend chance and his team!

Chaz Breedlove

Our refrigerator had a leak which caused a small section of the flooring to buckle. ServPro professionals quickly arrived, gently pulled the flooring, positioned fans and a giant dehumidifier, and in two days everything was dry. They were professional and respected our home.👍

Kimberly Ranostaj

Serv Pro restored all damage to our home both inside and structurely outside. You would never know we had an electrical fire that was caused by a direct lightning strike.

Sandy Watson

Andy and Dakota were amazing! They helped make our stressful situation much less stressful with their thoroughness and expertise. We can’t thank them and Servpro enough.

Jason B

We had 20+ broken water pipes in our basement which led to extensive damage to floors, walls, ceilings, doors, and built-in furniture. Servepro did the initial cleanup very quickly. Then the restoration people came in, worked with our insurance to devise a plan and adjusted as necessary. They assembled a crew and finished the work in less than 3 weeks. The end results are lovely. Best of all is the reassurance that they provided that they would make things right no matter what. They really delivered. If you need clean up and restoration work, I highly recommend Servepro of Asheville.

Linda Chandler

Fantastic recent experience with the roofing division of Servpro. Service provided by team led by Colin was courteous, prompt and responsive. Should we need roofing or gutter maintenance in the future Servpro will get the call.

Stephen Dewing

First we requested Servpro come for a bathroom flood. We had already had to remove drywall, flooring and vanity. This was an insurance job. They left a dehumidifier and fans and checked for mold. When they came back they rechecked for mold. I felt so assured. Then I met Chris, who explained everything to me, with names and phone numbers. My first remodel appt, I met Chance. He understood everything that had to be done and we agreed. When he arrived with his crew, I saw how experienced and respectful and talented they were. Especially his supervisor. Every issue that came up, Chance was able to work out and we were able to come up with an agreement and the work was done. Chance is very responsive, accurate and accountable and hears what you need. I would definitely request his help again if need be. I’m very grateful that he was able to make this the best experience and outcome to a horrible situation.

nicole siefert

About Us

OUR STORY

SERVPRO of Asheville has served the Asheville and surrounding community for over 17 years and understands the stress and worry that comes with a fire or water damage and the disruption it causes your life.  Having personally experienced a large fire loss I know from a customer point of view what you are experiencing and will strive to treat you with empathy and respect through this experience with your home or business.  Our team works 24/7/365 to meet the disaster restoration needs of our customers, both Residential and Commercial.

With our 30 Team members we are here to help make any size disaster “Like it never even happened.”  

OUR EMPLOYEES

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff with over 100 years of industry and franchise experience is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Asheville. 

OUR SERVICES


SERVPRO of Asheville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage within our Mitigation Services and Construction Services Divisions. SERVPRO of Asheville can also mitigate mold and mildew from your home or business.  
If you would like to schedule service for your home or business, please call today!



OUR STATE of THE ART EQIUPMENT & FACILITY

We have a conditioned warehouse and secure storage facility for contents and recovering damaged items from fire/smoke and water damage. We also have an on site cleaning operation with ultrasonic equipment, an ozone room and textile/Esporta cleaning systems to properly clean contents and clothing. The ultrasonic and contents production line allows us to clean items that previously would have been claimed unsalvageable!  Our Construction Services Division utilizes the Matterport scanning system to support the quick and accurate scoping for reconstruction projects of any size. 

 
Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Gregory A. & Mary P. Wolljung
Gregory A. & Mary P. Wolljung
Owners of SERVPRO of Asheville

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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