Jonathan Stroup
Jonathan Stroup
Owner of SERVPRO of Charles County

Meet Our Team

All it takes is one call to SERVPRO of Charles County. Our service technicians are ready to respond anytime you need us. SERVPRO® is dedicated to serving you 24 hours a day, including weekends and holidays

Here to Help® 24/7

SERVPRO of Charles County
Our Google Reviews
(301) 753-8313
4.9
(116 reviews)
Meet our Team. Here to Help 24/7
  • Christopher Connor - Production Manager, team member at SERVPRO of Charles County

    Christopher Connor - Production Manager

    Christopher (we call him Chris) joined the SERVPRO®; family July 2013. Chris is a family man through and through. He loves spending time with his kids, working on cars, riding dirt bikes and working. His favorite sports teams are the New York Nicks and Jets.

    Chris has more than 10 years of experience in all aspects of cleaning and restoration, which is why he also does all of the carpet cleaning for us. There is much to know about carpet cleaning to thoroughly clean and get the best results without damaging the carpet. Experience is the best teacher, but Chris is also certified in carpet cleaning (CCT) by the IICRC, so he handles all carpet cleaning jobs for us.

    Chris holds other certifications as well: Water Damage Restoration (WRT), Fire Damage Restoration, Mold Remediation (CMRS), Blood Born Pathogens, Crew Supervision, and he is certified in our internal job management system.

  • Jonathon Frakes - Production Manager, team member at SERVPRO of Charles County

    Jonathon Frakes - Production Manager

    Jonathon joined the SERVPRO®; family in January 2015.

    Jonathan holds IICRC certifications in Water Damage Restoration (WRT), Fire Damage Restoration (FSRT), and Odor Control (OCT).

    He is also certified in Blood Born Pathogens, Carpet Cleaning, Commercial Restoration, Crew Supervision, Commercial Business Development, Commercial Staffing, Commercial Clients and Stake Holders, Commercial Subcontractor Vendor and Resources, and Commercial Equipment. Jonathon is also certified in our internal job management system.

    JONATHON’S CERTIFICATIONS

    • Crew
    • Water
    • Fire
    • Carpet
    • DryBook
    • Fire & Smoke (IICRC)
    • Odor Control (IICRC)
    • WRT (IICRC)
    • Blood Borne Pathogens
    • Intro to Commercial Restoration
    • Commercial Business Development
    • Commercial Staffing
    • Commercial Clients and Stakeholders
    • Commercial Subcontractor Vendor and Resources
    • Commercial Equipment

  • Zachary Britt - Production Manager, team member at SERVPRO of Charles County

    Zachary Britt - Production Manager

    Zach joined the SERVPRO®; family October 2015. He has 10 years of restoration experience and it shows in his work, which is exemplary. Zach is a wonderful Father to his daughter and son, and they are his pride and joy!

    Zach holds IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), Fire and Smoke Restoration (FSRT), and Odor Control (OCT). He is also certified under the EPA's Lead Safe program.

    He also holds certifications in Crew Supervision, our internal job management system, Commercial Restoration, Commercial Subcontractor Vendor and Resources, Commercial Equipment, Commercial Staffing, and Commercial Clients and Stakeholders.

    ZACH’S CERTIFICATIONS

    • Crew
    • Fire
    • Water
    • Carpet
    • DryBook
    • Fire & Smoke (IIRC)
    • Odor Control (IIRC)
    • Applied Structural Drying (IIRC)
    • WRT (IIRC)
    • EPA Lead Safe
    • Blood Borne Pathogens
    • Intro to Commercial Restoration
    • Commercial Business Development
    • Commercial Staffing
    • Commercial Clients and Stakeholders
    • Commercial Subcontractor Vendor and Resources
    • Commercial Equipment

  • Matthew Garcia - Production Crew Chief, team member at SERVPRO of Charles County

    Matthew Garcia - Production Crew Chief

    Matt Joined the SERVPRO®; family in 2020. Matt is a great technician. He has two cats which are like his children that he loves very much. Matt also loves to sing, and he’s been told he has a good singing voice.

    Matt is certified in Water Damage Restoration (WRT) by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC).

    Matthew Garcia Certifications

    • WRT (IIRC)

  • Nicole Dyer - Sales & Marketing Manager, team member at SERVPRO of Charles County

    Nicole Dyer - Sales & Marketing Manager

    Nicole is so much more than her job title, and we are fortunate to have her on staff. She is originally from Texas but came to the Waldorf area from Florida. She graduated from North Point High and attended The College of Southern Maryland. With two dogs and two cats, she is definitely an animal lover!

    Nicole is in charge of customer relations, and she takes it upon herself to see that each customer has an excellent experience. So that has her engaged at every step of the process, including seeing that the Production Team provides an exceptional level of service to each customer.

    If you have questions or any needs, please call the office at (301) 753-8313 and ask to speak to her directly. You will find her delightful to work with.

What our
customers are saying

From the person who came out to walk through my damages to the team that came to work in my home they were each respectful, knowledgeable, kind, and work together well as a team.

Deborah King

Marissa, Zach, and Chris did an excellent job managing and overseeing the mitigation and remediation of our home after it was flooded for the second time. During an incredibly devastating experience, they brought our family comfort, reassurance, and confidence every step of the way. Their professionalism, expertise, and commitment to ensuring the remediation was done thoroughly—not allowing any shortcuts and holding the other company accountable throughout the process—meant the world to us. Their dedication gave us peace of mind when we needed it most. You truly are a five-star team! Thank you, Marissa, Zach, and Chris of SERVPRO of Charles County, for your outstanding service and genuine care. We are incredibly grateful!

Cheryl Crosby

Marisa Shiflette and her team were awesome. Kept me up to date on what was going on daily and confirmed times that they would arrive each day.

Beverly Estep

AMAZING SERVICE LAKIYA, PRESCOTT AND AARON! I had an outstanding experience with Servpro from start to finish following a water leak in my basement. After discovering a leak that had likely been ongoing for 7–10 days, I contacted Servpro and was immediately impressed by the level of customer service I received. Lakiya was my first point of contact, and she was absolutely phenomenal. She was professional, courteous, knowledgeable, and genuinely caring throughout the process. What stood out most was her commitment to customer service—she even followed up with me multiple times to ensure everything was going smoothly. Her communication and professionalism made a stressful situation much easier to manage. The technicians, Prescott and Aaron, were equally impressive. They arrived promptly, worked efficiently, and demonstrated a high level of expertise throughout the water restoration process. They took the time to explain every step, answered all of my questions, and made sure I understood exactly what was being done and why. Their professionalism, knowledge, and attention to detail gave me complete confidence that my home was in good hands. From my initial phone call through the completion of service, the entire Servpro team went above and beyond to provide exceptional customer care. They turned a stressful water damage situation into a smooth and manageable experience. I highly recommend Servpro, and I want to specifically recognize Lakiya, Prescott, and Aaron for their outstanding service. Thank you all for your professionalism, dedication, and commitment to excellence!

Erica

Matt and his team came out and was very professional and swift with there work. I am very pleased on there prompt response and excellent service.

Jennifer Fair

Job well done to Prescott and his crew, Aaron, Brandon and James from ServPro of Charles County and Oxon Hill. They were very courteous, professional and treated our home with great care. The water damage while seemingly severe to us, they put us at ease, walking us through every step of the mitigation process. They handled us and our furnishings with great care and appreciation, while putting us at ease that the entire process would be taken care of to the best of their ability.

Robin Jones

i would like to give kuddos to Alex, Jeremy and Khalil for the work they did at my home. Removing water damage to my basement, they were efficient, always on time and got the job done in a timely manner. Answered the questions when asked. I highly recommend these 3 individuals in my home anytime, Hats off to this team.

Cheryl Smith

We were very pleased with the service we received from the Servpro team (Marisa, Kojo, Zach, Shavon and Jasper). They all were professional, prompt, experienced in handling the water in the basement, and detailed. Marisa kept us informed on the process which eased our concerns. We had a great experience.

Cecelia Davis

Matt and his crew did a great job and were very friendly and helpful

Allison Hannibal

About Us

Rooted in Practical Help for Charles County Properties

SERVPRO serves Waldorf with restoration and cleaning support for the kinds of property problems that can throw off a whole day. A burst pipe, smoky kitchen, damp basement, sewage backup, storm-damaged room, or messy commercial cleanup can leave you trying to make decisions faster than you expected. That is where a steady local team matters.

The area has its own mix of property needs. Homes near St. Charles, businesses along Route 301, apartment communities, offices, schools, and local facilities all deal with busy use, changing weather, humid stretches, and the occasional surprise behind a wall or under a floor. SERVPRO understands that cleanup is not just about equipment. It is about knowing what to look for, explaining the process clearly, and treating the property with care.

SERVPRO helps with water damage restoration, fire cleanup, mold remediation, storm damage, sewage cleanup, specialty cleaning, contents restoration, and construction services after damage. The team can assess affected areas, remove damaged materials when needed, dry wet spaces, clean residue, protect belongings, and help plan the next step.

For property owners in Waldorf, good restoration support should feel organized and straightforward, not like one more headache added to the pile. Contact SERVPRO to schedule service and learn how the team can help restore comfort, order, and confidence in your home or business.

Jonathan Stroup
Jonathan Stroup
Owner of SERVPRO of Charles County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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