Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Upper Cape Cod and The Islands
Our Google Reviews
(508) 888-5985
4.7
(102 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage Cleanup in Falmouth, MA: Fast Help for a Dirty Job

Nobody plans for a sewage backup—but when it happens, it’s a mess you don’t want to tackle alone. From burst pipes to storm-driven backups, SERVPRO is ready to roll with fast, professional cleanup right here in Falmouth.

Sewage water—especially black water (category 3)—can damage floors, walls, and personal items. It’s not just smelly; it’s packed with contaminants that require specialized tools and know-how. Our local crew utilizes advanced extraction equipment, powerful disinfectants, and high-powered dryers to restore your home or business to normal—safely and efficiently.

We are familiar with the unique characteristics of Cape Cod properties. Moisture-prone basements? Check. Weather-worn plumbing? Absolutely. Our team has handled sewage disasters across Upper Cape and The Islands, from cozy cottages to commercial kitchens.

Our process is straightforward:

  • Extract contaminated water

  • Remove damaged materials

  • Deep clean and disinfect every surface

  • Dry the space to prevent further issues

It’s like your home hit the reset button—minus the panic.

We bring the calm when sewage chaos hits, always showing up with local pride and industry expertise. Because around here, neighbors help neighbors.

Ready to put the mess behind you? Discover how SERVPRO can help restore your space—and your peace of mind.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

We had SERVPRO come and clean out all our vents and dryer hose and vent. They came on time and did a really thorough job. There was no mess after they left. These young men were very nice and professional. SERFPRO is a wonderful company to handle any job you need. I highly recommend them.

Virginia Gillen

Fast and professional

Bernie Enright

Hired them for basement cleanup. Both the estimator and cleaning crew were extremely timely and professional. The crew was timely, efficient, thorough, and explained their procedures throughout the job. I would definitely hire them again.

Dave C

As a property manager on Nantucket, I have been working with this team for the past 8 years and have always been impressed with not only the quality of work but what’s most important to me is their communication and availability. From start to finish I know the job is going to be completed to the highest standards of my clients. With their professionalism and knowledge of how to correctly handle each job the final product far exceeds any of the competition, I wouldn’t consider calling anyone else.

Nick Slade

I was away when the water damaged occured at my home. Thankfully, it was discovered by my neighbor who immediately contacted my family. My family then contacted ServPro Upper Cape Cod. Their response was immediate and the remediation process initiated. All the employees I interacted with were extremely courteous and professional. Both Will (field) and Kristy (office) were very quick to respond to my many questions and concerns. Will went above and beyond to help me understand the situation, what they could do and how he and his team would accomplish it. He worked around my schedule to meet me at my home to physically show me and to explain what remediation procedures were done and the results. I would highly recommend them to family and friends.

Eugene Morrow, Jr

Everyone is so kind and professional. I can’t say enough about them all Kristy Colette Meredith Will Bill Richard Johnny and Kevin. I am sure there are more behind the scenes that I have not met yet. We are so happy we hired this group of professionals!

Sally Pratt

We were very please with the quality of the work and the professional manner that everyone showed. The people were very skilled in their areas of expertise. The scheduling of the work was the weakest area.

Herbert Sathan

I have used Servpro for a couple properties I caretake; they have done a great job. Really fast, great pricing and really easy to work with. I will use them again in the future for my caretaking properties! Thank you Servpro!

Jordan Latour

I cannot say enough about the amazing service that I received from Andrew and Zek at ServPro today. I got to my dad’s house and there was 4 inches of water in the basement. I called Will and he had the guys here in no time. They have taken care of everything AND are kind, compassionate and hard working. I hope to never go through this again, but if I do-I will call ServPro and ask to have Andrew and Zek come. Best guys.

Amy Brown

About Us

SERVPRO in Falmouth, MA

At SERVPRO, we’re more than just a name on the truck—we’re Bill and Beth Russell, your neighbors right here on the Upper Cape and the Islands. After over 25 years in the construction industry, we opened our SERVPRO doors in 2008 with a simple mission: to deliver fast, honest, high-quality restoration services when people need them most.

From historic homes in Falmouth to island cottages and coastal businesses across Barnstable, Dukes, and Nantucket counties, we’ve handled everything from flooded basements to soot-covered attics. And we’ve built our reputation on three timeless values: hard work, fair pricing, and impeccable customer service.

We know first-hand how disruptive fire, water, or storm damage can be. That’s why we’ve created a full-service solution—from emergency response to in-house reconstruction—to make the recovery process seamless. Our goal? To restore not just your property, but your peace of mind. Like we always say, it’s not truly done until it’s “Like it never even happened.”

Why Falmouth Trusts SERVPRO

  • Locally owned, community-driven – We live where we work and treat every job like it’s for family.
  • Decades of hands-on experience – Over 25 years in construction, plus 15+ years in restoration.
  • Full-spectrum restoration – Water, fire, smoke, and storm damage cleanup and complete rebuilds.
  • Preferred by professionals – Trusted by insurers, property managers, and trade partners.

Our IICRC-certified team is always ready to respond—24/7, rain or shine—with the tools, training, and local knowledge needed to restore thoroughly and efficiently.

From Main Street shops to waterfront homes, when disaster hits, you don’t need more stress. You need a team that shows up ready, equipped, and all in. We’re that team.

Want to learn how SERVPRO can help you bounce back and breathe easier? We’re here when you need us.

— Bill and Beth Russell
General Contractor’s License: #CS-108357

Bill and Beth Russell
Bill and Beth Russell
Owners of SERVPRO of Upper Cape Cod and The Islands

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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