Meet Our Team

Bill Russell is the Co-Owner of SERVPRO of Upper Cape Cod and the Islands. Bill brings with him over 35 years of business experience within the industry. A seasoned business owner himself, he understands the needs of business owners and is dedicated to providing the best service 365 days a year. With his primary goal customer service, he is often found leading the crews on the large commercial losses we respond to. Bill has many talents and holds his General Contractors License and many certifications from the Institute of Inspection, Cleaning and Restoration Certifications (IICRC): Water Damage Restoration, Water Damage Restoration Technician/Applied, Advanced Microbial Remediation Technician, Odor Control Technician, Lead Abatement, Upholstery & Fabric Cleaning Technician, Carpet Repair & Reinstallation Technician, Fire & Smoke Restoration Technician, Carpet Cleaning Technician.

Beth Russell is the Co-Owner and President of SERVPRO of Upper Cape Cod & The Islands. Beth inspires to provide the very best mitigation and restoration services on Cape Cod, Nantucket, and Martha's Vineyard. Beth's role as President keeps her focused on the overall quality and satisfaction both her employees and customers feel they have received when engaged with the company. Her passion to help others when they need it most and giving back to the community with volunteering countless hours on a variety of associations, boards, and committees throughout the region is something that Beth makes a priority. A graduate of Cape Cod Community College, Beth received her Bachelor of Science Degree in Public Relations & Communications from Suffolk University.

The Proud Co-Owners of Upper Cape Cod and The Islands Bill and Beth Russell & their SERVPRO Team. More than another restoration company, we are family and proudly provide restoration services for our friends and neighbors. Just as we are smiling, you can too after we leave your property, "Like it never even happened."

Matt Chapdelaine is a Project Manager with SERVPRO of Upper Cape Cod and the Islands. Matt has extensive training, experience, and knowledge within the restoration industry. He holds certifications from the Institute of Inspection Cleaning and Restoration Certification (IIRCR): in both Water Removal and Trauma and Crime Scene. Matt has also completed the SERVPRO Industries Employment Certification Training Program (ECTP): Crew Training, Fire, Water, and Carpet & Upholstery Cleaning. He is a graduate of Bridgewater State University and has years of experience previously as a manager with a large retailer that groomed Matt with a skill set that includes impeccable customer service. He can provide both great industry advice and empathy to our customers who have suffered property damage. When not at work, Matt can be found enjoying the great outdoors with friends and family.

Will is a Co-Owner and Project Manager at SERVPRO of Upper Cape Cod & The Islands. Will has extensive knowledge, experience and training in the industry including the SERVPRO Industries Employment Certification Training Program (ECTP): Crew Training, Fire, Water, and Carpet & Upholstery Cleaning. He also holds a certification from the Institute of Inspection Cleaning and Restoration Certification (IIRCR): Water Removal Technician. He can provide both great industry advice and empathy to our customers who have suffered property damage. When not at work Will can be found fishing on the waters of Cape Cod Bay and the Sounds of Nantucket and Martha's Vineyard or simply walking his dogs Hugo, named after Hurricane Hugo in 1989 and Jack, a rescued Black Lab, on the Cape Cod Canal bike path.

Colette has been with our company for many years and is most likely the person you will speak with about your job process. She is a very patient and caring person who understands the stress of water or fire damage and how it can affect our customer's lives. Her keen understanding of the insurance process can help the customer's claims go smoother. Colette spends a great deal of her time working directly with our customers explaining estimates and processes, scheduling work or solving issues. She prides herself on completing the job file and making sure the customer is satisfied. She is known for staying late to get what is needed to be done for the day and we thank her for such outstanding dedication to our company and customers.

Kristy may be the first person you speak to when you call our office. She is friendly and knowledgeable and truly cares about our customers. In order for Kristy to help you the very best, she will need to ask you some questions to get a good idea of what you need. Whether it is a water or fire emergency service or past water damage that has caused mold damage or something straightforward like carpet and air duct cleaning Kristy will take good care of you. When Kristy isn’t taking calls and scheduling appointments with customers she helps keep the office running smoothly. A true team player, Kristy works wherever she is needed including our marketing and website department where her skills that she has learned in previous careers help her to shine with our company. We love working with Kristy and think you will too.

Meredith Chapdelaine is a Co-Owner and Office Manager at SERVPRO of Upper Cape Cod & The Islands. Meredith's primary responsibility and goal is to help customers understand the insurance process. This process can be very difficult to understand if you have never experienced it before. Meredith is patient, kind and focused on making sure each customer has the best experience working with our company after property damage. She has extensive training and experience dealing with the insurance industry professionals which supports her ability to help our customers. When not working Meredith spends her free time with her two daughters and husband here on Cape Cod.