Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Chelmsford / Westford and SERVPRO of Billerica / Tewksbury
Our Google Reviews
(978) 256-4225
4.8
(68 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups or “black water” intrusions is a water damage that can happen a variety of ways from toilet back ups, crushed sewage lines, tree roots, and more. They are not only smelly and disgusting, but also introduce harmful microorganisms into your home or business. SERVPRO of Chelmsford/Westford quickly and efficiently remove the sewage, contaminants, and moisture to reduce the secondary damage. Also, our team disinfects and deodorizes as they clean, leaving your place smelling better also!

We are here for our community in any circumstance. When your structure has been compromised, look to one of the leading companies in water remediation and restoration!

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Everyone was so great to work with! I especially would like to acknowledge Jalee for all her hard work! She was amazing!!

Nancy Rich

It's an excellent place, the service is impeccable and the customer service is great.

Carlos Reyes

Kevin and his team were awesome. Our condo was unexpectedly flooded by our upstairs neighbor. Kevin was there from start to finish with experience, patience and helpful advice. I am very happy with our new bathroom and highly recommend him and his team.

Susan Lyna

I was in a panic thinking we may have had mold starting in our basement but Kevin Coates came to our house within hours of me calling and he inspected everywhere and assured us that we did not have mold. He was patient and understanding and very knowledgeable. We were so thankful that we called Servpro! I would highly recommend!

Hilary Langille

ServPro did an excellent job in mitigating our water issue in our basement. They were professional and timely in their response and reduced the stress for our family dealing with the situation. Cody, especially, did a fantastic job in the response and work he performed.

Joseph Pajak

Promo, polite and very thorough. I highly recommend them.

Sue Howig

Super teams ! Very flexible ! Help lot with the process!!! Thank you for everything!

Zoubeida Attahiri

Amazing work!!!! Only business I would trust when I need help! Great service and would highly recommend!

faith silva

A water pipe burst in my house and caused a lot of damage, but this team did an amazing job. They were so nice and incredibly productive. I highly recommend them!

Jillian

About Us

SERVPRO of Chelmsford/Westford and Billerica/Tewksbury understand the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Like you, we too are homeowners, have families, jobs, and other things in our life that keep us busy. We understand the stress and aggregation fire and water damage can cause. Therefore, our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."  

SERVPRO of Chelmsford/Westford and Billerica/Tewksbury specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Chelmsford/Westford and Billerica/Tewksbury can also mitigate mold and mildew from your home or business. We are fully licensed, trained & insured.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Chelmsford/Westford and Billerica/Tewksbury.

We are a locally and family owned company.  Therefore, we are quick to the job to remediate the problem at hand! If you would like to schedule service for your home or business, please call Kevin Coates (Owner & Operator) SERVPRO of Chelmsford/Westford/Billerica/Tewksbury today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Kevin R. Coates
Kevin R. Coates
Owner of SERVPRO of Chelmsford / Westford and SERVPRO of Billerica / Tewksbury

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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