Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Downtown New Orleans / Team MLR
Our Google Reviews
(504) 287-4952
5.0
(33 reviews)

Service Areas

Downtown New Orleans, LA | Storyville, LA

Why Choose SERVPRO® for Sewage Cleanup?

Toilet paper, hair, cooking grease, and foreign objects aren't given a second thought when they are put in the garbage disposal, sink, or toilet. Sometimes it's easier to dispose of items like these outside of the trash, but the reality is these are the most common culprits to sewage backup. When you have a sewage backup on your property, this water can contain bacteria and viruses that can make you or your family members very sick. If you experience a sewage backup, call SERVPRO® of Downtown New Orleans immediately to mitigate the backup with the use of our specialized equipment.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Servo Pro was needed at our Business on the North Shore! Christina Billiot, Project Mgr , came out with her team the same day and took care of our site ! Professional and Fast service! They did a great job and I would definitely recommend using them for your clean up job! Thanks !

Scott

I received outstanding service and help from this ServPro team. Miss Christina was really there for me and held my hand through every step of the way. I could not have gotten this all done without them, I literally called everyone I could find on Google for the issues with the house, and these are the only ones that were fully equipped and knowledgable enough to handle everything. I am forever grateful for their kindness and willingness to go the extra mile to help me out. One of the few companies that actually looks out for the customer where there really are so few of them left.

Justin Baham

Great service and very clean

Andrew Cooper

The representative and technicians, David, Bryan and Ernesto, were very thorough which was a good thing. I thought that I knew what I didn’t know. The technicians being true professionals uncovered water damage that I didn’t realize that I had.

Alan C Piper

Matthew & Brandon did some work for me they did an Outstanding Job!!!!!!!! I would highly recommend them for any job.

Glenn J Bourgeois

Matthew and Brandon did some cleaning for a company I work for and they did an impeccable job. Thank you guys so much!

Dallas Dakota

Servepro is very professional, when I called them at 9pm they were here to get the job did by 10pm . Very prompt and friendly ppl to work with .I highly recommend this company for ur mitigation work .

Paul Mayho

I would like to Thank - Christina Billiot, Yuritzhy H and Sonia M. The SERVPRO Team did a Great job cleaning my Garage. I am very pleased with their attention to details.

Larry Klotz

The staff at Serv Pro is Aces. Ms. Christina Billiot did a thorough scan of the property checking every square inch with precision. She ensured me that the house would receive lots of care and true to her word the cleaning crew with crew chief Yuritzhy Hernandez did an outstanding job. Five stars across the board

Micheal Bolds

About Us

SERVPRO of Downtown New Orleans/Team MLR was established in 2023 under the lead of several other SERVPRO franchises that service the local community’s restoration needs. When the company was founded, it was built on principles: hard work, proper training, and customer service. Without these fundamental principles, we would not have been able to provide almost 30 years of service to our Greater New Orleans community. As of October 2018, William Love, Jim Metteauer, and Taylor Rosson purchased the franchise from a long-standing SERVPRO operator. Growing up on the Mississippi coast, William and Taylor lived through Hurricane Katrina and experienced major water damage. We understand what it is like to go through these trying times. Should you experience a loss at your home or property, we would be honored to assist in your restoration needs.

Water damage is a staple of our business. Due to our size, we have national contracts with multinational insurance companies and property management firms. Water damage can strike a home or business anytime, and we are always prepared to help. SERVPRO of Downtown New Orleans/Team MLR has a crew on call 24/7 to assist the needs of those in emergencies. From water damage at your Metairie home to water damage in a commercial building in downtown New Orleans, we have the experience and training to mitigate these losses quickly. SERVPRO has a strict 1-4-8 response time (1 hour to return the call, 4 hours to respond on-site, 8 hours to have a full scope of work to the insurance company), and we at SERVPRO of Downtown New Orleans/Team MLR pride ourselves on exceeding these standards.

Fire damages are common in our old homes and businesses in New Orleans and the surrounding areas. Our community boasts many beautiful homes built in the 1900s but these homes can have dated electrical systems leaving them more susceptible to fire damage. SERVPRO of Downtown New Orleans/Team MLR will respond to your home or place of business and provide a full scope of work for the fire loss. We will work with your insurance company to ensure the proper storage of your belongings while your property is restored.

If you require water, fire, or mold restoration work in the Greater New Orleans area, please call SERVPRO of Downtown  New Orleans/Team MLR where we will treat you like family.

William R. Love Jr., Taylor R. Rosson, Jim A. Metteauer
William R. Love Jr., Taylor R. Rosson, Jim A. Metteauer
Owners of SERVPRO of Downtown New Orleans / Team MLR

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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