Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Northwest Lake County
Our Google Reviews
(224) 372-7772
4.7
(85 reviews)

Service Areas

Ingleside, IL | Lake Catherine, IL | Fox Lake, IL | Venetian Village, IL | Long Lake, IL | Antioch, IL | Round Lake Beach, IL | Ingleside Shore, IL | Third Lake, IL | Lake Villa, IL | Grayslake, IL | Lindenhurst, IL

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Northwest Lake County we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Flooded my kitchen last weekend, and these guys got the job done. Very friendly and helpful, worked FAST and for a good price.

Andrei Neacsu

Cleaning service crew did a fantastic job. They were quick and efficient. Gage was respectful and communicative whenever the crew needed to come out.

Arielle Scott

The staff were very polite and eager to explain what they were doing. They arrived on time, worked hard, got everything done they had promised and were friendly and cheerful to boot. This ServPro was referred to us by a construction company and they called us initially, which was amazing. They made every effort, on very short notice, to get to our house to meet with the insurance adjuster and just missed him by 10 minutes. Our whole experience with them has been calming and pleasant. Would recommend.

Amy Steffen

After a hot water heater explosion in my home on a second floor, I made a phone call to Servpro Northwest and a crew was sent out the same day. Very efficient team clearing out water damaged walls, flooring and carpet. My home was assigned to Bryan Nee after an insurance claim. Vinny and Miguel were assigned to take care of restoration work. What a skilled twosome! Miguel is a true craftman. My home looks beautiful 😍. Couldn't be happier. Bryan Nee went above and beyond for me getting rid of an electrical problem that was not code. Might have saved me from a future fire. He is all about making you happy and I appreciated his down to earth demeanor. Servpro is lucky to have him and I got lucky too having him assigned to my home. THANK YOU SERVPRO! HIGHLY RECOMMEND THIS LOCATION. 10 STARS 🌟

Donna Sroka

I had a hot water leak in my home, and SERVPRO was there to help from start to finish. Bryan was incredibly helpful throughout the entire process. He made sure everything was properly dried out, even after they had to cut into the walls, and then helped get everything put back together and restored to how it was before the damage. Bryan was professional, responsive, and made a stressful situation much easier to deal with. I really appreciated the care and attention he put into making sure everything was taken care of properly. I highly recommend SERVPRO and especially Bryan for anyone dealing with water damage. Excellent service from beginning to end!

Laura Alatorre

We had a great experience with this water restoration company from start to finish. They handled the water cleanup quickly and efficiently, and the entire reconstruction process was completed with great attention to detail. The crew was professional, respectful, and kept everything clean throughout the job. It’s not easy dealing with water damage, but they made the entire process as smooth and stress-free as possible. Highly recommend!

Mike H

⭐⭐⭐⭐⭐ Great company and fantastic service! They were prompt, professional, and right on time. We want to give a special thank you to Ernie Beltran for helping us set up our tent for our fundraiser at The Cottages of Fox Lake. He truly went above and beyond to make sure everything was set up perfectly. We sincerely appreciate the outstanding service and highly recommend them!

christina Fichter

The responsiveness of ServPro, Brian, and crew was remarkable given the unexpected flooding of our basement. With 2 hours of my SOS call, and perhaps even less, they were on site to deal with the issues. And the care, concern, and overall customer service truly was exceptional.

Jackie Vietti

We had SERVPRO come out after our basement flooded from a storm and they were great to work with. They were quick to respond, very communicative throughout the process, and extremely professional. Drake was especially helpful. He walked us through everything, gave clear recommendations, and made a stressful situation feel much more manageable. Would definitely recommend!

Alexandra Newark

About Us

Drake and April Haigh are the owners of SERVPRO of Northwest Lake County. The Haighs' are committed to helping the residents and business owners of Lake County put their lives back together after a fire or water damage emergency.

Their mission statement says it best:

We are a restoration company that not only repairs the damage, we restore your life and confidence that the job will be done right. Our relationships with our customers will last a lifetime. 

The Haighs' prior extensive industry and business administration experience make them a dynamic duo!

Drake brings over twelve years of restoration industry management experience to the franchise, and April uses her business administration acumen and background in customer service, marketing, and finance to round out the team.

“What I love most about my job is being able to help people during their worst time.” Drake Haigh, Owner

SERVPRO of Northwest Lake County is registered with the Institute of Inspection, Cleaning and Restoration Certification (IICRC), the nonprofit certifying body for the cleaning and restoration industry. They have the advanced training, specialized equipment, and experience to mitigate and restore any size loss to preloss condition.

When they are not helping people put their lives back together, you can find Drake and April spending time with their two young boys, spending time outdoors and taking vacations when they can!

Drake E. & April L. Haigh
Drake E. & April L. Haigh
Owners of SERVPRO of Northwest Lake County

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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