I’ve seen the signature green SERVPRO vans throughout my community on numerous occasions and often wondered what type of business they provided—until I needed them myself. Now, I completely understand why my insurance company recommended SERVPRO. I experienced a refrigerator water-line leak that damaged my kitchen hardwood flooring as well as the ceiling of my garage. Technician Zarius Charity arrived and spent several hours completing the detailed checklist and documentation required for my insurance claim. Once that was completed, he asked if I wanted him to go ahead and get started. Needless to say, when I returned from dinner after 8:00 p.m., Zarius was still working! Zarius is the definition of a consummate professional. He takes pride in his work, stays focused on the task at hand, and doesn’t stop until the job is done. He completed the kitchen area that evening and returned the following day to address the garage ceiling with his colleague, Chris Freeman. Zarius and Chris demonstrated incredible teamwork. Both were professional, courteous, hardworking, and genuinely caring throughout the entire process. They understand that dealing with unexpected water damage can be stressful, and they went above and beyond to make the situation as manageable as possible. They wholeheartedly represent the SERVPRO brand and clearly take pride in taking care of their customers. Thank you, SERVPRO, Zarius Charity and Chris Freeman for coming to my rescue when I needed you most! I highly recommend this SERVPRO and this team.
