Meet Our Team

Pamela LaFosse is the General Manager of Administration at SERVPRO of Henry, Spalding & Butts Counties, Decatur, and Clayton County. Pamela oversees all areas of Administration within the company and works closely with each department to improve and streamline processes and procedures. Pamela has been with SERVPRO for over 5 years. Outside of SERVPRO, you can find her at speaking engagements or on her Podcast coaching women across the country in Business Mindset and Confidence.

Cory Watkins serves as Director of Operations for SERVPRO of Henry, Spalding & Butts Counties, SERVPRO of Clayton County, SERVPRO of Norcross, and SERVPRO of Duluth, where he leads departmental strategy and performance, focusing on operational excellence, enhanced communication, exceptional customer service, and sustainable growth. His leadership helps ensure that customers receive timely, professional support during some of the most challenging situations they may face.

Cory rejoined the SERVPRO^®; family in March 2023 after relocating his family from Nashville, Tennessee. Prior to returning to SERVPRO, he served as Chief Strategy Officer for a national mental health organization, where he led strategic initiatives focused on organizational growth, operational effectiveness, and long-term impact. His diverse leadership experience provides a unique perspective that combines strategic planning with hands-on operational management.

Having begun his career with SERVPRO more than a decade ago, Cory is proud to have returned to an industry and organization that helped shape his professional journey. He is passionate about developing high-performing teams, creating exceptional customer experiences, and helping the company continue to grow in the communities we serve.

Luke Goddard is the Director of Strategic Growth & Brand Ambassador at SERVPRO of Henry, Spalding & Butts Counties, SERVPRO of Clayton County, SERVPRO of Norcross, and SERVPRO of Duluth, where he leads the Commercial and Residential Sales & Marketing Division. With more than 15 years of experience in sales, leadership, and restoration services, Luke has built a strong network of industry relationships throughout the Southeast. Prior to joining SERVPRO, he served as VP of Sales and Operations at ReNew, a textiles and electronics restoration company, where he led the organization to record-breaking revenue growth. Having worked closely with SERVPRO franchises across the region for over a decade, Luke is passionate about helping clients navigate restoration challenges while driving strategic growth for the organization. Outside of work, he enjoys spending time with his wife and four children, as well as following Georgia football, Atlanta Braves baseball, and the PGA Tour.

Travis Thomas is the Reconstruction Division Manager at SERVPRO of Henry, Spalding & Butts Counties, Decatur, and Clayton County. Travis leads a team of Estimators, Project Managers and Office Staff. Travis’s focus is providing excellent customer service and quality reconstruction, in a timely manner, ultimately leading to a satisfied customer. Outside of work, Travis enjoys spending time with his wife Courtney and their daughters Caroline, Emily, and Mary Georgia. Travis also enjoys spending time with friends, hunting, fishing, and watching the Georgia Bulldogs.

Steve has been a valued member of the SERVPRO team since 2018 and currently serves as Commercial & Large Loss Production Manager. With nearly two decades of experience in the restoration industry, beginning in 2007, Steve brings extensive operational expertise and leadership to every project, specializing in complex commercial and large-loss restoration.

Before joining SERVPRO, Steve built a diverse career spanning both corporate logistics and restoration management. He held workforce and account management roles with major distributors, including UPS and McLane Distribution, before transitioning into restoration full time. Steve worked his way up to Mitigation Department Manager, successfully leading teams, scaling operations for multiple restoration companies, and eventually owning his own independent restoration business. His combination of hands-on field experience and strategic leadership provides customers with confidence that their project is in capable hands.

Whether responding to a large commercial loss or navigating a time-sensitive restoration project, Steve enjoys developing clear, strategic solutions that help customers move forward with confidence. Customers who work with Steve can expect honest communication, practical solutions, and expert guidance throughout the restoration process. He believes in providing straightforward recommendations without high-pressure sales tactics, giving customers the information they need to make informed decisions while delivering the highest level of professionalism and care.

Outside of work, Steve enjoys spending time with his children, fishing, and taking advantage of every opportunity to be outdoors.

Patrick Hasty serves as Production Manager, bringing years of leadership experience and a passion for serving others to every restoration project. Before joining SERVPRO, Patrick spent 16 years with International Paper as a Production Supervisor, where he led a team of 15–20 employees and was responsible for overseeing daily production operations while maintaining high standards of safety, quality, and efficiency.

Patrick was drawn to SERVPRO because it offered more than just a career—it provided the opportunity for a healthier work-life balance and a company culture that values people. After years of working long hours in manufacturing, he found a team that feels like family and a career centered on helping others during difficult times.

One of Patrick's greatest passions is mentoring the next generation of restoration professionals. He enjoys encouraging younger team members, sharing his experience, and helping others grow both personally and professionally. For Patrick, the most rewarding part of his job is making a positive impact on the lives of both customers and coworkers. Customers who work with Patrick can expect honesty, integrity, hard work, and genuine care. Guided by his values and commitment to serving others, Patrick strives to treat every customer with respect while delivering the highest level of professionalism and service throughout the restoration process.

Outside of work, Patrick enjoys spending time with his family, attending church and his weekly small group, and taking advantage of the outdoors. Whether he's fishing, riding dirt bikes, traveling to the lake or the mountains, building projects, or enjoying baseball and football, family is at the center of everything he does.

Micah Cook has been a valued member of the SERVPRO team since 2018 and serves as Water Mitigation Production Manager. Having begun his restoration career in 2015, Micah brings a decade of hands-on experience, leadership, and technical expertise to every project. His passion for helping customers and leading high-performing teams makes him a trusted resource throughout the restoration process.

Before joining the SERVPRO team, Micah gained valuable experience managing water, fire, and mold mitigation projects while advancing from Restoration Technician to Lead Technician, Crew Chief and Project Manager. These experiences provided him with a comprehensive understanding of the restoration process and the leadership skills necessary to successfully manage projects from emergency response through final completion.

Micah was drawn to the restoration industry because every day presents a new challenge and an opportunity to help people during some of the most difficult moments of their lives. He enjoys solving complex problems, leading teams, and helping restore homes and businesses after unexpected disasters. His favorite part of the job is guiding customers through the recovery process while leading a team that takes pride in delivering quality workmanship and seeing every project through to a successful outcome.

Customers who work with Micah can expect honest communication, accountability, and exceptional care. He approaches every project as if it were his own home or business, striving to make the restoration process as smooth and stress-free as possible while delivering outstanding results.

Outside of work, Micah enjoys spending as much time outdoors as possible. An avid fisherman, he loves being on the water or in the woods with family and friends whenever he has the opportunity. He is also a dedicated fan of Florida Gators football and Atlanta Hawks basketball.

Zach is the AssistantWater Production Manager at SERVPRO of Henry, Spalding & Butts Counties, Decatur, and Clayton County. Zach also is an integral member of our Storm Response Team, traveling to multiple disaster recovery events. Zach has been with SERVPRO for over 6 years. Zach’s certifications include Water Damage Restoration through the IICRC, as well as being an Asbestos AHERA Building Inspector.

Taylor Sorensen is theFire Production Manager at SERVPRO of Henry, Spalding & Butts Counties, Decatur, and Clayton County. Taylor has been with SERVPRO for over 6 years; he started as a water technician in 2016 and has been promoted throughout the organization. Taylor’s certifications include Water Damage Restoration as well as Fire and Smoke Restoration through the IICRC. Taylor enjoys spending time with his family, is an avid golfer, and hunter.

Jeff Kinney joined the SERVPRO team in 2019 and serves as Contents Production Manager. While he began his career in the cleaning and restoration industry that same year, Jeff brings decades of construction experience dating back to the 1990s. His diverse background and hands-on expertise allow him to lead contents restoration projects with care, efficiency, and attention to detail.

Before joining SERVPRO, Jeff worked for a large paper manufacturing plant, where he operated industrial equipment and loaded rail cars. His years of experience in manufacturing and construction helped develop the strong work ethic, problem-solving abilities, and commitment to quality that he brings to his role today.

Jeff was drawn to SERVPRO by its family-oriented culture and supportive work environment. His favorite part of the job is helping customers find answers and providing reassurance during difficult times. He takes pride in guiding customers through the contents restoration process and helping them recover the items that matter most. Customers who work with Jeff can expect honesty, compassion, and dedicated service. He genuinely cares about every customer and is committed to doing everything he can to ensure they are well taken care of throughout the restoration process.

Outside of work, Jeff enjoys spending time with family and friends. He and his wife also enjoy traveling throughout Georgia to visit local farms and support local farmers and small businesses.

Mark Brown has been a dedicated member of the SERVPRO team since 2013 and currently serves as Mold and Asbestos Project Manager. With more than a decade of experience in the restoration industry, Mark brings extensive knowledge, problem-solving skills, and a commitment to helping customers navigate challenging situations.

Before joining SERVPRO, Mark worked with the Georgia Building Authority as a Project Technician, where he managed a variety of facility and construction-related projects, including office construction, furniture installation, vendor coordination, and building maintenance. This hands-on experience provided a strong foundation for his successful career in restoration.

What initially attracted Mark to the restoration industry was the variety each project offers. He enjoys that no two jobs are the same and that each one presents unique challenges requiring thoughtful solutions. He also values the opportunity to help customers restore their homes and move forward after a loss. Throughout his career, Mark has appreciated the industry's growth opportunities and the strong relationships he has built with both customers and colleagues.

Mark's favorite part of the job is reaching the end of a project and seeing the relief on a customer's face when they realize their home is finally coming back together and they can see the light at the end of the tunnel. Customers who work with Mark can expect honesty, dependability, and a commitment to doing what's right every step of the way.

Outside of work, Mark enjoys spending time with his family, attending church, listening to music, and following sports.

Alfredo Garcia is the Director of Business Development at SERVPRO of Henry, Spalding & Butts Counties, Decatur, and Clayton County. Alfredo has been with SERVPRO for over seven years. Alfredo is Water Damage Restoration certified through the IICRC. Alfredo attended Young Harris College and West Georgia College where he studied Marketing. On weekends, Alfredo enjoys spending time with his donkey named Penny and his 3 goats, as well as fishing and visiting the North Georgia Mountains.

Josh Heinisch is an Account Manager for SERVPRO of Henry, Spalding & Butts Counties, SERVPRO of Clayton County, SERVPRO of Decatur, and SERVPRO of Norcross & Duluth. With nearly 12 years of experience in human resources and staffing, Josh built a strong foundation in relationship management, customer service, and helping organizations solve workforce challenges. Today, he utilizes that experience to serve residential and commercial property owners by building trusted partnerships and helping clients prepare for and recover from property damage events.

Josh is passionate about serving his community and is actively involved in several nonprofit organizations and community initiatives. He currently serves as Chairman of the Griffin-Spalding Chamber of Commerce, where he works alongside local business and community leaders to promote economic growth and strengthen the region.

A lifelong believer in the value of relationships, Josh enjoys connecting with people and helping others succeed both professionally and personally. Outside of work, he enjoys spending time outdoors, making memories with his family, and serving his community. Josh and his wife are high school sweethearts and have built their life together around faith, family, and community involvement.

One of Josh’s greatest joys is being the father of three wonderful children. He treasures watching them grow, supporting their activities and accomplishments, and creating lasting family memories together. Whether cheering from the sidelines, enjoying outdoor adventures, or simply spending quality time together, Josh considers being a dad his most rewarding role.

Von Jones is an Account Manager for SERVPRO of Henry, Spalding & Butts Counties, SERVPRO of Clayton County, SERVPRO of Decatur, and SERVPRO of Norcross & Duluth. Born and raised in Georgia, Von has spent the last six years helping residential and commercial clients recover from water, fire, mold, and storm related property damage. He is passionate about serving others during difficult times and takes pride in helping customers restore their homes and businesses while providing peace of mind throughout the restoration process.

Throughout his career, Von has built strong relationships with insurance professionals, property managers, business owners, and homeowners across Metro Atlanta. Known for his responsiveness, professionalism, and customer focused approach, he is committed to being a trusted resource when disaster strikes. Von understands that restoration is about more than repairing property, it’s about helping people get their lives back to normal as quickly as possible.

Outside of work, Von is also known as DJ EZZ, bringing energy and entertainment to events throughout the Atlanta area. He enjoys spending quality time with his wife and three children, going to the movies, supporting local community events, and cheering on Atlanta sports teams. Whether serving clients or entertaining a crowd, Von is dedicated to creating positive experiences and lasting relationships.

Joe Massengale is the Mitigation Department Manager at SERVPRO of Henry, Spaulding & Butts, and Clayton County. Joe joined the team in September of 2025 and hit the ground running. Before SERVPRO, Joe was a Collateral Duty Quality Assurance Representative on Huey and Cobra, Light Attack Helicopters, where he served almost 10 years in the United States Marine Corps, leading and training fellow Marines on numerous overseas deployments in Iraq, Afghanistan, and Japan. Following his military career, Joe spent almost 8 years in the Industrial/Utility Maintenance field where he was a Senior Maintenance Technician at Takeda Pharmaceuticals. Joe spends his free time with his wife and girls in the woods, on the water, and at the softball field where he coaches little league softball.

TJ Foster has been a dedicated member of the SERVPRO team since 2010 and serves as Director of Technology and Implementation. With more than 15 years of experience in the restoration industry, TJ plays a key role in developing the technology, systems, and processes that enable the team to deliver exceptional service to customers throughout every stage of the restoration process.

Before joining SERVPRO, TJ attended Truett McConnell University. He was drawn to the restoration industry by the opportunity to help people during some of the most challenging moments of their lives. Over the years, his passion for serving others has evolved into a focus on using technology and innovation to improve the customer experience and support the success of SERVPRO's teams.

TJ's favorite part of his role is finding better ways to serve both customers and employees through technology, process improvement, and innovation. Whether implementing new systems or streamlining workflows, he enjoys solving complex problems and creating solutions that help the organization operate more efficiently while delivering outstanding service.

Outside of work, TJ enjoys attending NASCAR races, fishing, and playing golf.

Kristy Kinney joined the SERVPRO team in 2022 and serves as JFC Department Manager. Before beginning her career in the restoration industry, Kristy taught martial arts and earned her 3rd Degree Black Belt in 2021. Her background in teaching and leadership helped prepare her for a role focused on communication, problem-solving, and supporting others.

Kristy was drawn to the restoration industry through family members who worked in the field and shared how rewarding it was to help people during difficult times. Since joining SERVPRO, she has found that same sense of purpose while working alongside a team she truly enjoys. For Kristy, one of the best parts of her job is the people she works with and the positive environment they create each day.

Outside of work, Kristy enjoys “farm hopping” around Georgia, canning fresh fruits and vegetables from local farms and her own garden, and reading.

Customers who work with Kristy can expect someone who is committed to helping however she can. Whether they have questions about a loss, estimate, or invoice, Kristy will work to get them answers or connect them with the right person to assist. She wants every customer to know, “I am here for you.”

Deonte Webb joined the SERVPRO team in 2024 and serves as the Textiles Division Manager. With restoration industry experience dating back to 2018, Deonte is passionate about helping customers recover after unexpected losses by restoring one of their most valued possessions—their personal belongings.

Before joining SERVPRO, Deonte worked in the restoration industry, where he gained valuable experience in textile cleaning and contents restoration. His background has equipped him with the knowledge and attention to detail needed to care for customers' belongings throughout the restoration process.

Deonte was drawn to the restoration industry because of the opportunity to help people during some of the most difficult moments in their lives. Seeing the transformation from before to after—and knowing he played a role in helping customers regain a sense of normalcy—is what makes his work so rewarding. His favorite part of the job is returning restored items to customers and seeing the comfort and relief it brings them.

Customers who work with Deonte can expect their belongings to be treated with the same care and respect he would give his own. He is committed to restoring every item to the best possible condition while providing compassionate service and attention to detail every step of the way.

Outside of work, Deonte enjoys spending time outdoors, whether it's hiking, swimming, or biking. He is also an avid football fan and enjoys cheering on his favorite teams throughout the season.

Whether you are dealing with Water, Fire, or Mold issues, our Production Team has you covered.

Our Water Production Team uses advanced water damage inspection and extraction equipment to quickly find the moisture and remove it as quickly as possible, while monitoring and documenting the drying process throughout.

Our Fire/Contents Production Team conducts pack-outs, pack-backs, contents cleaning, duct cleaning, and fire damage clean up.

All of these highly-trained individuals have been taught the proper skills and knowledge to ensure that our customers are taken care of the right way.