Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Bear / New Castle
Our Google Reviews
(302) 392-6000
4.7
(100 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups and contaminated water intrusions require immediate professional cleanup to help protect both the property and the people inside it. Properties throughout Bear, New Castle, Newark, and surrounding New Castle County communities may experience sewage issues caused by clogged drains, aging plumbing systems, sewer line failures, and storm-related backups during periods of heavy rainfall. When contaminated water spreads through flooring, drywall, and surrounding materials, the situation can quickly become unsafe if cleanup is delayed. SERVPRO of Bear/New Castle provides sewage cleanup services focused on contamination removal, sanitation, deodorization, containment, and restoring affected areas as carefully and efficiently as possible. Proper cleanup procedures and rapid response can help reduce the spread of contamination while limiting additional damage throughout the property. During stressful situations involving sewage loss, homeowners and businesses need a restoration team that communicates clearly, works professionally, and helps keep the cleanup and recovery process organized from start to finish.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


Bulls_Eye_ALT_2.svg

Avoid all contact with sewage-contaminated water

Bulls_Eye_ALT_2.svg

Turn off the main water supply to prevent additional flow

Bulls_Eye_ALT_2.svg

Shut down HVAC systems to stop contaminated air from circulating

Bulls_Eye_ALT_2.svg

Evacuate people and pets from affected areas

Bulls_Eye_ALT_2.svg

Call SERVPRO immediately for professional cleanup

Bulls_Eye_ALT_2.svg

Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


1.svg

Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

2.svg

Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

3.svg

Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Great place with great people to work with!

Richard Massey

Great experience,

linda markcoons

Roland stayed on top of everything. I am very satisfied!

Kita

SERVPRO of Bear/New Castle did an outstanding job repairing the water damage in my sunroom. From the initial assessment with Project Manager Roland through the completion of the work with Jose, every step of the process was handled with professionalism, care, and clear communication. The entire team made the experience feel personal and supportive from the very beginning, creating a strong sense of trust and confidence throughout the project. The quality of the work and attention to detail were excellent, and the results exceeded my expectations. While I hope I won’t need restoration services again in the future, I would not hesitate to contact SERVPRO of Bear/New Castle if I do. Thank you to the entire team for a job well done.

Jacqueline Hawkes

Thanks to Sam & Chris on my last day with ServePro after having our house dried after our pipes froze. They picked up the equipment and showed both empathy and efficiency. The staff that showed up each day over the last four days, was great as well. They helped make a difficult time a little more manageable.

michele rago

Sam and James did a phenomenal job not only helping with remediation but also calming our nerves.

Julian Herzfeld

Sam and AJ arrived promptly for an emergency cleanup for water damage. Both were very friendly, respectful, efficient, informative of the process and next steps, and cleared out the debris while keeping the rest of my home clean. I did not know what to expect in this process; this team made for a good start.

Bridget Bogan

A blessing when disaster struck my home. Their team was compassionate, hardworking, and truly went above and beyond. They treated my home like their own and made me feel supported every step of the way. I’d give them more than five stars if I could.

Ina Dove

Lovely workers, very focused on their craft! Always given great results, definitely would recommend 🙏🏻

Paris Lawson

About Us

Property damage has a way of turning your day upside down without warning. A burst pipe, house fire, sewage backup, severe storm, or mold problem can quickly leave homeowners and businesses dealing with stress, uncertainty, and a long list of questions. During times like these, you need more than restoration equipment. You need a team that responds quickly, communicates honestly, and helps guide you through every step of the recovery process.

SERVPRO of Bear / New Castle is a locally owned and operated restoration and reconstruction company serving homeowners, businesses, property managers, and commercial facilities throughout Bear, New Castle, Newark, Glasgow, Christiana, Delaware City, St. Georges, Wilmington Manor, Minquadale, and surrounding New Castle County communities. We are available 24 hours a day, 7 days a week because property damage rarely happens on a schedule.

We provide water damage restoration, fire and smoke cleanup, mold remediation, storm damage restoration, sewage cleanup, biohazard cleanup, large loss recovery, and complete reconstruction services for residential and commercial properties. One of the advantages of working with our team is having a single company manage both the emergency cleanup and the rebuilding process. That helps simplify communication, improve coordination, and gives property owners one trusted team from the initial emergency through the final repairs.

Living and working in northern Delaware gives us a firsthand understanding of the challenges local properties face. Heavy rain, basement flooding, aging plumbing, humidity, and severe weather can all lead to unexpected damage throughout New Castle County. Whether we are responding to water damage in Newark, storm damage in Bear, fire damage in New Castle, or a commercial loss in Christiana, our goal is always the same: respond quickly, minimize disruption, and help our customers get back to normal as soon as possible.

Our team receives ongoing SERVPRO training and includes technicians with IICRC certifications in areas such as water damage restoration, structural drying, fire and smoke restoration, and mold remediation. Combined with professional equipment, proven restoration methods, and experienced project management, we are prepared to handle everything from smaller residential losses to large commercial restoration projects.

We regularly work with homeowners, apartment communities, retail centers, office buildings, healthcare facilities, schools, municipalities, property managers, insurance professionals, and commercial property owners. Every project is approached with the same commitment to professionalism, organization, and clear communication because we understand that restoration is about more than repairing a building. It is about helping people move forward after an unexpected loss.

At SERVPRO of Bear / New Castle, we take pride in serving the same communities where we live and work. Our focus is on providing dependable service, honest communication, and quality workmanship from the first phone call through the final stages of reconstruction. When disaster strikes, you can count on our team to help make it "Like it never even happened.®"

Mailing Address:
301 Carson Drive
Bear, DE 19701

Richard Massey
Richard Massey
Owner of SERVPRO of Bear / New Castle

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test