Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of New London
Our Google Reviews
(860) 443-2222
5.0
(28 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage Cleanup Needs More Than a Mop

A toilet overflow, backed-up floor drain, or sewer line problem can make a property feel unusable fast. It is messy, stressful, and definitely not the kind of thing anyone wants to “figure out as they go.” In New London, coastal rain, older plumbing, and low-lying areas near the Thames River can all add to drainage and backup concerns.

SERVPRO® provides sewage cleanup for homes, apartments, offices, restaurants, and commercial buildings. Sewage water may contain waste, bacteria, and other contaminants, so cleanup needs a careful process that goes beyond removing visible water.

What the Cleanup Process May Include

The first step is figuring out what areas were affected and what materials were touched by contaminated water. Hard surfaces may be cleaned and sanitized, while porous materials like carpet pad, insulation, or drywall may need removal if they absorbed sewage water.

SERVPRO can help with:

  • Water extraction from affected spaces
  • Removal of damaged porous materials
  • Cleaning and sanitizing hard surfaces
  • Odor control and drying support
  • Moisture checks under flooring and behind walls

Local Help for Difficult Cleanup Situations

In New London, older homes, multi-unit properties, and busy commercial spaces can make sewage cleanup more involved because water may move into shared walls, lower levels, or storage areas.

For sewage cleanup that is practical, careful, and explained in plain language, contact SERVPRO to schedule service and help restore confidence in your property.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Our basement and garage was destroyed by the historic 200-year flood that occurred last Sunday In lower Fairfield County. I immediately called ServPro and they came to the rescue, restoring everything perfectly ! They were quick, efficient, and fair priced. I highly recommend this company for your restoration needs!

D J Amor

They are very nice to work with!

Randolph Grimes

Baylen, Julio & crew did a great job restoring my basement. I'm very pleased with the quality and professionalism. ServPro also handled everything with the insurance company.

Marsha Comeau

I just wanna say the experience I had with servpro has been excellent. The two workers that came to my house.Jorge and Mauro were very professional. They arrived on time they cleaned up everything and explained everything they were doing I would definitely recommend Servpro For any mold, remediation needs that you may have.

Nina

Jose and his crew did an outstanding job treating our house in two bathrooms and the kitchen for mold. They were here for three days and were very professional and thorough. They did everything they could to see that this job impacted our daily lives as little as possible and they addressed every concern that we had. We highly recommend Jose, his crew, and SERVPRO of New London.

Janet Lord

Amazing job cleaning basement after sewage backup. This team is a delight to work with. They are highly professional, highly skilled, and expedient. Their attention to details is superb.

Ruben Echandy

After our air handler gave out and flooded my special needs daughters room, we turned to Servpro, they came the same night we called Kevin who was amazing arranged the project with fans to dry everything and checking everything thoroughly through the almost two weeks, packed up furniture, they will also bring the furniture back after the repairs, they are the best company to work with, Jose, Dani Mar, Ruth and gerofge, were amazing wrapping and moving the furniture, removing the rug and padding , the walls and ceiling, our family is so appreciative

Lisa Bernier

Jose and Carlos were the idealism of customer service. I was at a doctor's appointment when they arrived at my apartment. I explained i was about 15-20 minutes away and wasn't aware they were coming. They politely replied " We can wait for you, we will clean the apartment so you can have your life restored " I was so overwhelmed.. you don't see customer service like this anymore... Servpro has stepped up in excellent service with outstanding employees like Jose and Carlos.

d g

We had water damage from wind-driven rain on our porch and Servpro was the best, from start to finish. They showed up right away and remediated the water damage, isolated the problem, demolished what was necessary, fixed the leak and remodeled everything. It was just like it never happened. The staff was courteous and careful and arrived on schedule for every appointment. We couldn’t be happier with their work. Kudos to Rory, John, Baylen, Eric, Ray and Julio and all the team.

Chris Zerillo

About Us

Life in New London comes with a little bit of everything: waterfront weather, older homes, busy businesses, apartments, historic properties, and plenty of moisture-friendly coastal air. That mix can make property damage feel complicated fast. A roof leak, kitchen fire, mold concern, or storm cleanup is stressful enough without having to decode every restoration term along the way.

SERVPRO helps homeowners, property managers, and business owners handle water, fire, mold, storm, cleaning, and construction needs with a practical, step-by-step approach. The goal is to explain what happened, what needs attention, and what the next steps look like.

Restoration Support With Local Perspective

Properties near the Connecticut College Arboretum and throughout New London may face different concerns depending on age, layout, ventilation, and exposure to coastal weather. SERVPRO® looks beyond the obvious damage to check how moisture, smoke, soot, odor, or debris may have affected nearby spaces and materials.

Services may include:

  • Water damage cleanup and drying
  • Fire and smoke restoration
  • Mold removal and remediation
  • Storm damage cleanup
  • Specialty cleaning and contents support
  • Construction and repair services

A Clearer Path Forward

Property restoration can feel like a lot, but it should not feel confusing. SERVPRO focuses on clear communication, careful cleanup, and practical support from the first call through the next phase of recovery.

For restoration help in New London, contact SERVPRO to schedule service and learn how we can help restore comfort and confidence.

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John O'Sullivan Jr, John K. O'Sullivan III, Kevin P. O'Sullivan

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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