Meet Our Team

After a bathroom pipe cracked and water ran for 2–3 days while no one was home, our 2 bedrooms, bathroom, and hallway were flooded. We contacted SERVPRO for help, and we couldn’t be more impressed with the cleanup and restoration of our home. Yolanda, who manages the office, and Carlos, who manages the restoration team, were both excellent. From the start, they communicated in a timely and frequent manner, and their updates gave us real peace of mind throughout the process. Their pricing was very reasonable, and the entire team was dependable, professional, and thorough. One of the standout parts of our experience was the clear written documentation they provided and shared with our insurance. They also developed a positive working relationship with our adjuster, and because of that, we felt supported by a strong team every step of the way. We highly recommend SERVPRO for any restoration services you may need.

Carlos was very effective and efficient! He made this whole process for my husband and I super smooth and easy to understand by answering all our questions. He was such a great help!! :) 10/10!!

Carlos is the best he’s very helpful and he explained everything perfectly.

We arrived home after a long weekend to find the dishwasher had malfunctioned, flooding the kitchen and leaving our hardwood floor a mess. Our insurance company said the next step was to get a flood mitigation team to assess the damage and determine needed mitigation steps. We called Servpro Pleasanton/Dublin and Carlos arrived promptly, answered our many questions, and calmed our stress levels. A preliminary report and estimate was sent the following day and Carlos continued to check in on us throughout the process. After the initial visit, SR, Luis, and Armando arrived to seal the off the affected area and set up the fans and dehumidifier. They were here almost daily for more than a week to check the moisture levels and adjusted the machines to give the best results for drying under the cabinets. They were patient with us and always answered our questions. Armando came the last day to treat and seal the area under the sink to address our last stated concerns. We cannot say enough positive things about the team at Servpro Pleasanton/Dublin and their professionalism, and respect for us, the homeowners, and our property. Thank you for your patience and understanding during a very stressful experience.

Armando and Luis did a great job, made the whole thing easy and fast, and were nice and easy to communicate with! Very happy with servpro

If you need water damage services Carlos from Servpro is the man to call! Unbelievable service! Look no further. I would call him again in a heartbeat if I needed this type of service! Thank you Carlos for being there in our time of need!

Carlos was so helpful in getting my house restoration started and maintained communication with both me and his crew (Armando and Luis) throughout the project. He met with my insurance adjuster on site and discussed the entire project. He managed everything with respect for me and my property, fantastic professionalism and kindness as well. Should you need Servpro services, you should request Carlos and his crew, all who did an exceptional job in getting my project ready for repairs. I cannot say enough fantastic things about my experience with them.

Armando and Luis did an exceptional job on my house after a bathroom faucet leaked from upstairs and wreaked havoc downstairs. They were prompt, respectful, and worked diligently to get my house dry and ready for my repairs to begin. The Pleasanton Servpro is definitely your go to for any kind of assistance you may need! I highly recommend them for any service you may need. I am very grateful for all their hard work and professionalism. Thank you Armando and Luis! I tried to leave a separate review for Carlos Escalona-Olguin as well. He came to assess the job, maintained clear communication with both me and his crew (Armando and Luis), met with my insurance adjuster at my home and showed respect and professionalism from the moment he walked in the door. I would not hesitate to call him should the need arrive as my experience was 100% positive. Thank you Carlos