Meet Our Team

General Manager

As General Manager of SERVPRO of Downtown Seattle, Kevin Serr leads one of the region’s busiest disaster-restoration operations, serving homeowners, property managers, and commercial clients throughout the Seattle metro area. He brings more than two decades of experience in insurance-driven restoration and construction, helping customers navigate loss with clarity, speed, and confidence.

Kevin ensures that every water, fire, and mold claim is handled with urgency, clear communication, and consistent quality from the first emergency call through final reconstruction. Drawing on years of leading large restoration and reconstruction teams across multiple states, he builds systems that keep projects moving, reduce surprises, and deliver dependable results.

He works closely with insurance carriers, adjusters, and property owners to ensure each project is handled fairly, transparently, and in compliance with industry standards. By strengthening estimating accuracy, documentation, and field execution, the team completes repairs faster and with fewer disruptions to customers’ homes and businesses.

Whether responding to a flooded apartment building, a fire-damaged home, or a complex commercial loss, Kevin leads with accountability and respect for the people affected by disaster. His goal is not just to restore buildings, but to help customers regain stability, confidence, and peace of mind as quickly as possible.

Meet Allison

Meet Allison, our exceptional administrative assistant at SERVPRO of Federal Way. With over two decades of invaluable experience in the restoration and mitigation industry, Allison brings a wealth of knowledge and expertise to our team. Her seasoned background ensures our administrative operations run smoothly and efficiently, complementing our commitment to delivering top-tier services. Allison's dedication, professionalism, and industry know-how make her an invaluable asset, helping us provide the best possible support to our community in times of need. We're delighted to have her on board, strengthening our team and enhancing our ability to serve Federal Way and its surrounding areas.

Meet Ana

Ana, our exceptional Office Manager, recently marked an exciting 14-year milestone with SERVPRO of Federal Way. Her role is pivotal in ensuring the seamless functioning of our organization. Ana's dedication and proficiency extend to overseeing multiple teams and office activities, a testament to her exceptional leadership. Her meticulous approach to office management is invaluable in providing top-notch restoration and mitigation services to our community. Ana's unwavering commitment to excellence and her years of experience make her an indispensable asset to our team. We're fortunate to have her guiding our office and contributing to our mission of serving Federal Way with the utmost professionalism and dedication.

Meet Bernadette

Bernadette is a testament to growth and versatility at SERVPRO of Federal Way. She initially joined our team as a Job File Coordinator, showcasing her dedication and organization skills. Five months ago, she transitioned to our accounting team, where her attention to detail shines. With two years of experience at our company and certifications in IICRC and WRT, Bernadette brings a wealth of knowledge and expertise to her role. Her ability to adapt and excel in different capacities is commendable, and we value her contributions as she continues to support our mission of serving the Federal Way community with excellence.

Meet Carter

Meet Carter, our hardworking and dedicated Crew Chief at SERVPRO of Federal Way. Carter exemplifies our team's commitment to excellence in restoration and mitigation services. Like all our Crew Chiefs, he holds certifications in IICRC, WRT, FSRT, and ASD, showcasing our expertise in the field. Carter's dedication and skills ensure that our team can efficiently handle any project while maintaining a high standard of professionalism. His unwavering commitment to our mission and his certification credentials make him an indispensable part of our ability to provide top-tier restoration services to our community. We're proud to have Carter on our team.

Meet Dave

Meet Dave, our Operations Manager and an invaluable cornerstone of SERVPRO of Federal Way since its inception over two decades ago. With his extensive experience and unwavering commitment, Dave has played a pivotal role in our long-standing success. His leadership and expertise in mitigation services are unparalleled, ensuring that our community receives the highest level of care during times of crisis. Dave's enduring dedication and wealth of knowledge make him an irreplaceable asset to our team. We're privileged to have his guidance and experience, continually shaping our mission to serve Federal Way with excellence in restoration and mitigation.

Meet Daymontray

Meet Daymontray, our dedicated Job File Coordinator at SERVPRO of Federal Way. With over 7 years of unwavering commitment to our team, Daymontray is a vital asset to our operations. Holding certifications in IICRC and WRT, he brings a high level of expertise to his role. Daymontray's dedication is evident in his meticulous approach to all he does, ensuring our restoration projects run seamlessly. His experience and passion for excellence make him an essential part of our mission to provide top-quality services to the Federal Way community. We greatly value his long-standing commitment and dedication to our team's success.

Meet Jason

Meet Jason, our dynamic Commercial Sales and Marketing Representative at SERVPRO of Federal Way. With nearly a year of dedicated service, Jason brings a fresh perspective and enthusiasm to our team. Leveraging his prior background in sales and marketing, he adeptly fosters relationships with our commercial clients and devises effective marketing strategies. His passion for helping businesses and his innovative approach have quickly made him an integral part of our mission to serve the Federal Way community. We value Jason's commitment to excellence and his ability to connect with clients, ensuring they receive the best possible restoration and mitigation services.

Meet Jesús

Meet Jesús, one of our skilled Crew Chiefs at SERVPRO of Federal Way. As with all our Crew Chiefs, Jesús holds certifications in IICRC, WRT, FSRT, and ASD, highlighting our team's expertise in restoration and mitigation. His dedication to these certifications reflects our commitment to maintaining the highest standards of service. Jesús plays a crucial role in ensuring our projects are executed with precision and professionalism. His contributions are instrumental in our mission to provide top-tier restoration services to the Federal Way community. We're proud to have Jesús as part of our certified team, delivering excellence in every project.

Meet Lee

Meet Lee, our dedicated Project Manager at SERVPRO of Federal Way. With a tenure of over 6 years and more than a decade of hands-on experience in the Restoration and Mitigation field, Lee is an invaluable asset to our team. Certified in IICRC and WRT, his expertise ensures that our projects are executed seamlessly. Lee's commitment to excellence and his proficiency in everything he does play a crucial role in streamlining our restoration operations. We're grateful for his dedication, which greatly contributes to our mission of providing efficient and top-quality services to the Federal Way community.

Meet Levi

Levi, our dedicated Administrative Assistant at SERVPRO of Federal Way, stands as a pillar of experience and leadership with over a decade of dedicated service. Certified in WRT, ASD, and CDS, his extensive expertise ensures our restoration projects are executed flawlessly. Levi's commitment to excellence and his ability to mentor and guide our team have been instrumental in our long-standing success. His dedication to serving the Federal Way community is unwavering, and we are grateful for his continued leadership and profound knowledge in the restoration and mitigation industry. Levi is a true asset to our team and our mission.

Meet Natasha

Meet Natasha, our adept Fire Crew Chief at SERVPRO of Federal Way. All our Crew Chiefs carry vital certifications in IICRC, WRT, FSRT, and ASD, demonstrating our dedication to excellence in restoration and mitigation. Natasha's commitment to these certifications reflects our unwavering promise to deliver top-tier service. Her role is crucial in ensuring that fire-related projects are handled with precision and professionalism, maintaining our reputation for excellence. Natasha's contributions are invaluable as we continue our mission to offer high-quality fire damage restoration services to the Federal Way community. We're proud to have her as part of our certified team, ensuring quality in every project.

Meet Nick

Meet Nick, our Sales and Marketing Manager at SERVPRO of Federal Way. With a background in real estate and property management within the greater Seattle area, Nick brings a unique blend of expertise to our team. His comprehensive understanding of both the restoration industry and the local property market equips him with a valuable perspective for client interactions and marketing strategies. Nick's dedication and diverse skill set make him a valuable asset as we continue to provide top-notch services to our community.

Meet Maureen

Meet Maureen, as an Executive Account in the restoration industry with strong technical expertise in water, fire, smoke, mold, odor, and biohazard cleanup. I combine operational leadership with a refined, client-centric approach, guiding complex projects with precision and professionalism.

I excel at building trusted partnerships with key decision-makers across residential, commercial, and senior living sectors, ensuring seamless communication, rapid response, and high-quality results that align with IICRC and OSHA standards.

My work strengthens brand reputation, enhances the client experience, and supports long-term growth for the organizations I serve.

My priority is simple: deliver dependable, high-level solutions when they matter most—giving leaders confidence that their properties, teams, and clients are in the best hands.

Meet Gabe

is an Executive Account and a dedicated member of our restoration team with a strong commitment to helping customers recover after unexpected damage. With hands-on experience in restoration services, they takes pride in delivering quality work, clear communication, and dependable service. Gabe enjoys being part of a team that helps restore homes and businesses and make challenging situations easier for our clients.