SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of Windham & Windsor Counties
Our Google Reviews
(802) 674-8004
4.8
(51 reviews)

Why Choose SERVPRO for Biohazard Cleaning Services?

If you’re in need of biohazard, crime scene, trauma, or blood remediation and cleanup, trust the experienced professionals at SERVPRO.  

Our team of specialists understand the shock, safety concerns, and emotional toll of these events. That’s why we’re ready to act quickly, efficiently, and discreetly, so you can focus on your home or business.

Once any police or fire investigations are complete, our team will begin with a full safety and damage assessment before moving into cleanup and restoration.

We work compassionately and intently to ensure everyone living or working at the property can return to a clean, safe space as soon as possible. We will also work with your insurance provider to keep the claims process moving smoothly.

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have a Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


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Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

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Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

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Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

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Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

We cannot say enough wonderful things about our experience with SERVPRO! From start to finish, Troy and Al went above and beyond while helping us remediate a mold situation in our home. Troy and Al were incredibly hardworking, kind, thoughtful, and respectful throughout the entire process. They took the time to ask us questions along the way to make sure they were meeting our needs, and they were always willing to answer our questions and explain what they were doing. Their attention to detail was exceptional, and the amount of care they put into cleaning and completing the job thoroughly far exceeded anything we could have expected. What impressed us most was how much pride Troy and Al clearly took in their work. They didn't simply do what was required—they went above and beyond to make sure everything was done right and that we were happy with the result. When they finished, everything was incredibly clean, and they left absolutely no trace that such extensive work had even taken place. Having mold remediation done in your home can be stressful, especially when you are already dealing with everything that comes along with a new home, but Troy and Al made the entire experience so much easier for us. We are incredibly grateful for their hard work, professionalism, kindness, and care. SERVPRO is very lucky to have them, and we would absolutely recommend them and SERVPRO to anyone needing their services!

Patty Pomerleau

We are very thankful for their time and effort & highly recommend the SERVPRO Restoration Team. My Mom’s house had water come into the basement. They were very responsive and removed the rugs and pieces of the walls that were damaged by the water. We were then able to work with them to come up with a plan to restore the basement. They installed new sheetrock and suspended ceiling grid & tiles along with painting the walls. The team always cleaned up at the end of each day and were very friendly and respectful of my Mom’s house and her time. To every member of the team: Gary, Mike, Tom, Dawn, Nick, Bob & Mark; thanks again for taking such good care of my Mom and her home!

John Corey

Sharing positive experience working with the ServPro team out of Windham & Windsor Counties, VT. Wilman, the Restoration Manager/Estimator, was easy to work with and a good communicator. From request to Wilman, he had Troy and Alex come out to do an additional treatment which was thoroughly done is some tough areas of our home to get to. This is our 3rd experience with this team given recurring ice dams on our back roof and all 3 times working with this ServPro team have gone well.

Andrew Clark

Troy and the ServPro team came to the rescue of our home after pipes burst this winter. Thankfully, a ServPro human answered our call on a Friday, sent someone out Saturday morning to document damage, and deployed a plan Sunday morning to dry the house out over 2-weeks. Troy was the lead tech, he was friendly, hands on, and knowledgeable on how to dry the house out. This was my first time dealing with burst pipes, but he explained the plan, the process, and science of how to properly tackle this disaster. We actually felt prioritized during a busy time of year for burst pipes. For two weeks straight ServPro’s team was onsite daily to monitor progress of machines running 24/7 and adjust accordingly. They answered all of our many many questions, provided the people and machines to dry our home, and connected us to a preferred vendor for aespestos testing. So again, a big thanks to Troy and the team at ServPro. You actually live up to your motto, ”It’s Like It Never Happened…”

Adam Drescher

Servpro first came into my life last March, when there was a fire in my three-story rental building. What ensued was nothing less than a full demolition of the interior, including multiple dumpster loads of sodden and noxious building materials. The Servpro crew did the most incredible job of clearing the building out, setting the stage for the reconstruction. And, after that was completed, Servpro came back to recondition the lawn area that had been damaged by the dumpster, all without adding anything to my bill. I hope I don't have any upcoming disasters like this fire, but, if I do, I know I'll call Servpro right away. Excellent company.

Maria Ogden

Hello and thank you for this opportunity to write . I came home after Christmas to a major water leak and lost most of my downstairs . Servpro was there and did an amazing job with demolition, drying out and emotional support for me and my dog! I have never been through anything like this before and without their professionalism as well as their humane treatment of the situation…not sure it would have been the manageable time it was. I would definitely recommend this organization. Gary R was there for every phone call and keeping me knowledgeable about what to expect. Tyson who led the team that was in my home was so considerate to me and my home . Jeff, whom I can’t say enough about was the kindest gentleman and such a great asset to this company. Naomi was one of the very first people I met on a daily basis and thank you so much for carrying me through this on a personal level … I so appreciate all of these folks . Best, Deb Billings and her dog, Gus

Deborah Swasey

Eric, helped us deal with a recent flood in one of our buildings. He was timely, knowledgeable and professional. Our overall experience with Servpro was excellent.

Amanda Mcleod

Start to finish our families experience with the team at Servpro couldn’t have been better. From our first conversation with GARY the project manager, all the way through to the team of individuals. They came over a two weeks span to remediate water damage and mold in our home. First, let me say that GARY is an incredibly present kind caring human being. Generous with his time and knowledge. He truly has a tremendous amount of patience, And goes above and beyond to try and help his customers understand all the nuances of navigating such anordeal when it comes to mediation, and also dealing with insurance companies. Everyone on GARY’s team that participated in the remediation process in our home were wonderful human beings. So often when you have anywhere from 6 to 9 people coming through your home to work it can be disruptive. Never once did we feel this way. Everyone was engaging, friendly, courteous, and respectful. We have another project that needs to be done in a few weeks and I’m glad that we will have this team to execute that project also. I would highly recommend Servpro and this wonderful team to anyone in need of their services. The Souza Family.

Marieanne Souza

The damage to our family home was devastating but thankfully ServPro came to our rescue. First Gary appeared on our doorstep with experience, a little humor and compassion. Then he sent Tyson and Jeremy who did all the dirty work and provided useful information and further explained what it would be like dealing with our insurance company. Then for day three it was Tyson and Jaden who furthered along the drying process and began the removal of flooring and sheet rock too wet to dry. And for the last two days it was Tyson, Zack and Troy who finished the last of the demolition and left our house in the best possible condition ready to be rebuilt. All the ServPro employees were knowledgeable, generous, hard working and completely professional. Thank you ServPro

David Hines

About Us

SERVPRO of Windham & Windsor Counties believes the cornerstones to a successful emergency restoration business include Care, Client Satisfaction and Local Involvement. These are the qualities we uphold on a daily basis. 

  • Care: Fire & water damage emergencies are always traumatic and, often times may be the first time a client has experienced such a disaster. Our first objective is to make a client feel comfortable and show compassion as we walk them through the restoration process following an unsettling experience. It is of utmost importance to build a trust with the client from the initial phone call.
  • Client Satisfaction: Possibly the most important piece of any emergency restoration project is the satisfaction of the customer. Every service we perform during a water or fire damage cleanup is done in the interest of gaining complete approval and contentment from that client. We want to make certain that their experience with SERVPRO of Windham & Windsor Counties is a great one.
  • Local Involvement: Part of gaining the trust of our clients and the towns and cities around us is having a positive impact on our local community. We believe that strong involvement in local events, charities, groups and associations are essential in reflecting positively in our community.

History:

  • SERVPRO of Windham & Windsor Counties was founded in 1978. Ownership was taken over by Richard and Susan Paul in 1988. Both Richard and Susan are from and still reside in the area today. In their first decade of ownership, the Paul's stayed focused on providing the area with the best in fire & water restoration services and building a positive image through compassion, customer satisfaction and community involvement. In 2002, Richard and Susan’s oldest son Ryan came on board full-time as an Estimator and Project Manager. A year later, younger son Derek joined the family-owned and operated franchise. Both Ryan and Derek grew up in just over the river in Chesterfield, NH and attended Keene High School and Keene State College. Now 30+ years into their family’s ownership, Ryan and Derek Paul are handling day-to-day operations as Co-Owners of the business along with Ryan’s wife Melissa who began her role as Office Manager in 2011. Ryan manages business operations while Derek is Director of Marketing. Ryan, Derek and Melissa plan on continuing to build on what was developed by Richard and Susan over 30 years ago.

Community:

  • Each member of the Paul family has a rich history in Southern Vermont and involvement in the local community has always been important to them. The same holds true for SERVPRO of Windham & Windsor Counties as each member feels it’s important to the business’s local image. From participation and sponsorship in youth sports, town government, local schools, clubs, local charities and events, industry boards and associations, community involvement has not only been a fixture in their personal lives but has had a tremendous impact on their positive image in the community. See how SERVPRO of Windham & Windsor Counties has been getting involved in our community!
Derek A. & Ryan R. Paul
Derek A. & Ryan R. Paul
Owners of SERVPRO of Windham & Windsor Counties

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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