A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Hanover, Goochland & Caroline
Our Google Reviews
(804) 730-6788
3.8
(22 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


1.svg

Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

2.svg

Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

3.svg

Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

4.svg

Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

After a pipe unexpectedly burst in my house, I called Paige at Servpro. It was an after-hours call, but she responded in minutes and promptly scheduled a team to come out and survey the water damage/start mitigation. Her team was very professional, and they were particular about what exactly to remove so that they could get right to the moisture without totally tearing my house apart. I highly recommend Servpro Hanover!

Conner Drummond

This place handled my problem really well I would recommend reaching out to them if you ever have water damage etc.

Daniel Gallagher

I had a dishwasher that decided to have a disastrous death by causing a leak that destroyed my floors. My insurance company called in ServPro, and I have to say these guys are the absolute best. As someone who works in the construction industry, I have some knowledge of how these things go. My initial contact was with Amy and I can say, she is the absolute best! She explained the entire process to me up front and what to expect, so there were no surprises. She called me within the hour after I got off the phone with my insurance adjuster. The very next day Chris and his crew came in and they were so professional and personable. I felt as if I were talking with a family member. They cleaned up after themselves, explained what they were doing as they were going along, and what the expectations were going forward. If I could give these guys 10 stars I would! I would highly recommend this location!!!

Stephanie Kothe

Servpro of Hanover/Goochland/Caroline restored the quality of air to our home in rapid speed. They were able to assess our needs and provide clean and safe air quality to our family. I’m truly grateful for their professional service and care. Thank you!!! I would highly recommend!!!

Kimberly Wingfield

We had a flood in our bathroom & serv pro was very responsive and professional. They were so helpful but as such nice people it felt like my family was responding to help. Would recommend to anyone and everyone in need.

Ellie Belcher

I love the staff at SERVPRO! Everyone there is so friendly and helpful. I highly recommend SERVPRO of Hanover, Goochland & Caroline.

Lori Olenic

I can't say enough about this company, their staff & the entire experience. I decided to work with them after our devastating house fire. They came with a seal of approval from USAA which is basically gold to me. I personally worked with Paige McDowell & her team. They came into what was left of my home & carefully began to comb through the rubble to find personal items they could clean & restore. I couldn't even stand to be in the home. It was traumatizing to see everything burned or damaged from the firehose water, not to mention the smell of smoke. Paige completely took over & handled it all. They returned so many items we never expected to see again. Everything was boxed up & packed superbly. I would HIGHLY recommend working with this company after a disaster or accident that needs Restoration. Thank you Paige!

Nancy Pillot

I had some water damage in my utility room, a leak under the floor that had been going on for a while, and I was not even aware. I though we were going to have to replace some framing, but Servpro of Hanover came in, evaluated the situation and expertly set their equipment up and were able to dry all of the wet framing in a very reasonable amount of time. Thanks to their expertise we didn't have to replace any of the framing. On top of all that, their staff was polite, courteous, and very professional. Fantastic company to work with.

Josh K

Servpro of Hanover, Goochland & Caroline helped my family when we needed help the most! We needed immediate assistance with our water damage as water trickled down our walls and onto the floor, due to a tree falling on our roof. Servpro of Hanover, Goochland & Caroline were there very quickly to assess the damage and come up with a plan of action to get the damage repaired. Our home looked good as new with friendly, reliable and professional assistance on our side the whole duration of the time. I would recommend this company as they are fair, professional, and great at what they do.

Tammy Lacognata

About Us

SERVPRO of Hanover, Goochland & Caroline, INC. understands the stress and worry that comes with any type of loss.  A fire or water damage can disrupt your everyday life in many ways. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."  We work with you and your families needs to get your life back to normal.

SERVPRO of Hanover, Goochland & Caroline INC. specializes in the Clean-up and Restoration of Residential and Commercial properties after a: fire/smoke damage, water damage, mold damage or bio-hazard clean-up. SERVPRO of Hanover, Goochland & Caroline INC. can also deodorize your home or business from any mal-odors from pets or nicotene.

Our staff is highly trained in any type of property damage clean-up. From our initial and on-going training at SERVPRO Corporate's training facility in Gallatin, Tennessee, to regular IICRC Industry Certifications and required continuing education courses.  Rest assured our staff is equipped with the knowledge and proper equipment to clean-up your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Hanover, Goochland & Caroline INC.

If you would like to schedule service for your home or business, please call today at (804)730-6788.

Serving you since 1967, SERVPRO is the Cleaning and Restoration Brand you know and trust.

David E. Butler, Alexis Paige McDowell
David E. Butler, Alexis Paige McDowell
Owners of SERVPRO of Hanover, Goochland & Caroline

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test