A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Chesapeake, Portsmouth, Norfolk West, and Hampton North
Our Google Reviews
(757) 465-9700
4.5
(327 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Tameka, Melissa, Madison, and Flora were very thorough!

Marcy Messick

Johnson and Jeff were AWESOME! They were clean and respectful and did an amazing job!

Shannon Shorter

Johnson and Mike were great workers. They went above and beyond to make sure their work was done correct.

Leon matison

Our church life center was vandalized and Serve Pro came in and cleaned it top to bottom. (2 floors) The team was professional, friendly and great to work with. The situation was unfortunate but the cleanup is amazing!

warwick church

my mother-in-law, Linda Chesser had a kitchen fire and her house has to get repainted and packed. Tameka, Marylou and Madison have done a wonderful job with helping us pack out the house, they are patient and respectful with this process. The moving guys J and Jeff are also superb.

Tracy Chesser

Jeff and J were here to move furniture and cabinets out of the kitchen/dining room to prepare for the abatement of the asbestos floors. They worked very well together and were polite , professional and very careful of the items that were moved.

Beth Power

Melissa and Flora packed up the house before ServPro came in to do the repairs, and they were fantastic! They packed so fast it was like watching clutter disappear like magic! They took special care to label every box and the furniture by room. And when we needed the microwave back they actually located it for us amongst dozens of closed and taped boxes. Also, they barely took breaks or meals, and we're not only efficient, but very thorough. Every piece of furniture was wrapped with moving blankets and plastic wrap, even the items we would never have done that for ourselves. If we ever sell and move, THESE WOMEN ARE THE GO TO FOR ULTIMATE PACKING SPEED AND CARE! They are a true asset to ServPro!!!

darci anne cooper reilly

Phenomenal service, you are in great hands with ServPro of Chesapeake. “Like it never even happened” is their very accurate tagline. We had an oven fire contained by emptying an entire fire extinguisher canister. Sticky dust went everywhere in the house. The cleaning crew led by Chris and Marco tackled every inch of the house - cabinets and blinds, floors, walls, ceiling fans. An extremely hard-working team, with very high standards for cleanliness, restored our house to mint condition. Similarly, our HVAC cleaning experts, Scott and Jeff, professionally cleaned our ductwork and HVAC system. Wonderfully personable and dedicated hard workers - ServPro employees exceeded our expectations and we are grateful.

Ann Breen

I cannot say enough good things about Max! He managed our construction project from start to finish and completely blew us away. His leadership on site, constant updates, and sharp eye for quality turned what could have been a stressful mess into an incredible experience. Max goes above and beyond to make sure everything is done right the first time. 10/10—we wouldn’t work with anyone else!

Winfred Ralph

About Us

SERVPRO® of Chesapeake, Portsmouth, Norfolk West, and Hampton North is always here to help with any size disaster to your home or business. Our highly-trained teams respond 24/7 providing excellent service to homeowners, insurance companies, building owners, facility managers and property managers throughout the area.

Independently owned and operated by Andrew and Theresa Bahen as of September 2020, SERVPRO® of Chesapeake, Portsmouth, Norfolk West, and Hampton North will now be operated by a team with over 35 years of experience in the restoration industry. Our experience, people, capacity and equipment uniquely qualifies us to handle large jobs no matter how extensive the damage. In the unfortunate event of a fire or water damage, call SERVPRO® of Chesapeake, Portsmouth, Norfolk West, and Hampton North We will respond 24/7 with trained employees, state-of-the-art equipment and the resources required to perform emergency services to help limit property damage.

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Andrew M. & Theresa C. & Thomas Bahen, Andrew Bahen Jr., William M. Duffy
Andrew M. & Theresa C. & Thomas Bahen, Andrew Bahen Jr., William M. Duffy
Owners of SERVPRO of Chesapeake, Portsmouth, Norfolk West, and Hampton North

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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