SERVPRO worker in hazmat suit cleaning up trauma scene

Biohazard Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Commercial, Residential, and Industrial Biohazard Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Biohazard Specialists
  • Streamlined Insurance Process 

Here to Help® 24/7

SERVPRO of The Hill Country
Our Google Reviews
(830) 995-4102
4.8
(143 reviews)

Why Choose SERVPRO for Biohazard Cleaning Services?

Whether it be from: an injury or death in the home, animal feces or urine, human feces or urine, toilet overflow, or any other need for a Bio Hazard cleaning in your home or business, SERVPRO of The Hill Country is here to help.  Owner, Austin Tonroy is a native Texan who has lived in San Antonio for over 20 years with his wife and five children. Having owned SERVPRO of The Hill Country for over 14 years, Austin and his team have experience with it all.  No job is too big or too involved.  Don't hesitate to call SERVPRO of The Hill Country, Certified Professionals open 24 hours. 

crime scene tape with people cleaning in the background
crime scene tape with people cleaning in the background

Crime Scene and Trauma

Crime scene and trauma cleanup requires a compassionate, professional, and timely response. We approach these situations with both technical expertise and respect for the people involved. Serious health hazards are posed by hazardous substances like:

  • Blood
  • Bodily fluids
  • Decomposing tissue

Our professionals are trained to deal with these unique and sensitive issues using specialized, state-of-the-art equipment. We focus on ensuring that your home or business can return to a clean and safe environment as quickly as possible. 

a person tying together a collection bag
a person tying together a collection bag

Death and Suicide

Discovering the remains of someone who’s passed away is a shocking and tragic experience. SERVPRO understands and is here to help, bringing compassion and the necessary tools and resources to discreetly clean, disinfect, and deodorize the affected area.

Suicide presents many hardships. Your peace of mind is important to us, and our discreet and speedy cleanup and sanitization process will ease your stress. We’re dedicated to providing speedy, discreet, and considerate cleanup so you can concentrate on your family or business affairs.

an extremely cluttered space
an extremely cluttered space

Hoarding Cleanup

Dealing with extreme clutter seems like an impossible task. Where do I start? How do I remove everything? How do I ensure that it’s sanitary? SERVPRO can provide the answers, expertise, and resources to bring your property back to a sanitary and habitable space. 

two people in hazmat suits spraying a living room with a cleaning substance
two people in hazmat suits spraying a living room with a cleaning substance

Rodent Infestation

No one likes sharing their space with unsanitary intruders. They eat your wires and ductwork, urinate and defecate in your attics and walls, and cause real anxiety. We will thoroughly disinfect and clean your home or business to “make it like it never even happened.” 

two people tying a bag together with a substance inside
two people tying a bag together with a substance inside

Illicit Substances

The production and use of illegal drugs can result in exposure to volatile and harmful chemicals. Our professionals follow federal and state guidelines when cleaning and decontaminating the affected areas of your home or business.

a person collecting a substance on a swab
a person collecting a substance on a swab

Chemicals and Residues

Our technicians specialize in the safe, thorough removal of chemical residues left behind after emergencies, law enforcement activity, or industrial accidents. We can handle a wide range of hazardous materials and contamination scenarios, such as:

  • Fingerprint powder  
  • Tear gas  
  • Pepper spray  
  • Fire extinguishers

SERVPRO follows all OSHA and EPA guidelines to make sure all chemical contaminants are safely removed, leaving your space clean, compliant, and habitable.

Person with a sprayer cleaning inside car
Person with a sprayer cleaning inside car

Squad Cars and Jail Cells

Keeping our first responders safe and healthy is a top priority. Contaminants and biohazards like:

  • Blood
  • Drug Residue
  • Bodily Fluids

must be removed and the affected area decontaminated to ensure safety, compliance, and peace of mind.

a person spraying and wiping down a wall
a person spraying and wiping down a wall

Viruses & Pathogens

Through our Certified: SERVPRO Cleaned program, we offer a specialized viral pathogen deep cleaning service that ensures that you and your space are both healthy and clean. SERVPRO can assist with C diff, HIV-1, Norovirus, MRSA, and many other viruses and bacteria.

a woman speaking on her phone
a woman speaking on her phone

What To Do When You Have a Biohazard Emergency

The need for biohazard or hazmat cleaning usually comes with little or no warning. And it can be truly overwhelming.

Dealing with hazardous materials is best left to experienced, certified professionals. But if you find yourself in such a traumatic incident, here are a few important things to remember.


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Call Emergency Personnel

Emergency services should be called in a life-threatening situation.

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Do Not Attempt Any Cleaning Yourself

Cleaning of any kind could interfere with a possible investigation and expose you to harmful contaminated materials.

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Stay Out Of The Area

Stay out of any affected areas. There may be potentially dangerous hazardous materials left behind.

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Treat All Bodily Fluids As Contaminated

Do not touch or handle items that might be contaminated with extremely harmful bodily fluids. And always treat bodily fluids as if they’re contaminated.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We will thoroughly document the damage and communicate clearly with you and your insurance company throughout the process.

Your insurance provider trusts SERVPRO to respond quickly—we address biohazard issues swiftly to ensure the safety of all concerned, prevent further damage, control costs, and keep the insurance process moving smoothly. 

What our
customers are saying

You hear the phrase you get what you pay for. SERVPRO is worth every cent!!! Many thanks to project officer, Mark Medellin. Never hesitant to pitch in and get dirty. Kudos to his amazing teams, George 1, George 2 and Gilbert Roland/Roland Gilbert. Much gratitude for Daniel and Jo-Jo, expert painters/carpenter also Dynamic carpet duo of Jose/Monica. I would invite all of these Christian professionals back to my home! All were respectful and courteous. Thank you SERVPRO associates for giving me my home back (even better than before). God bless, Jeanette Cafferty, Kerrville, TX

Bill Cafferty

I cannot recommend SERVPRO of The Hill Country highly enough! Pedro and his crew were absolutely fantastic from the moment they arrived. During a very stressful situation, they were completely professional, reassuring, and efficient. Pedro and his team did an amazing job with the restoration work, paying close attention to every detail and ensuring everything was thoroughly cleaned and repaired. Their communication was excellent throughout the entire process, and they treated our property with the utmost respect. If you need a reliable, hardworking restoration team that delivers top-tier results, ask for Pedro and his crew!

Jeannette Sutphin

After the 3rd day and night of rain, 2 rooms plus the garage flooded. I called ServPro in the morning and they were there before noon even though they whole city was a mess. They were all very efficient and friendly. They removed the carpets, cut out the wet drywall and insulation spayed a mold preventative, brought in fans and dehumidifiers. When everything was dry the restoration crew restored everything to its original condition. They were amazing. Everyone was so skilled.

Art Cross

Tyler was great. He was very prompt and knowledgeable.5 stars for him.

Richard Lee

Tech came promptly and replaced a faulty switch which was causing the problem.

Joel Harris

Prompt courteous and efficient service

Harley Blank

After a recent flooding event ServePro has been absolutely amazing. The arrived at my home at 3am to remove standing water and have been great throughout the entire process. I would highly recommend them if needed and although they are great let's hope I don't need them again but would absolutely call them in a flash.

Elizabeth Webb

I have been so impressed with serve pro from the get go! From my initial phone conversation with Emily, who was professional and knowledgeable yet empathetic while steering me on the right course...To Matthew the technician who came to test and assess the situation. He was so very kind, respectful and patient, answering all our questions. Thank you, thank you Hill County ServePro...I am thoroughly pleased and will use no other!!!

Diane Snelgrove

Excellent response time. Courteous and knowledgeable technician. Great communication.

Scott Anderson

About Us

Whether it be home or commercial: water damage, fire damage, mold remediation, deep clean, post construction clean-up, air duct cleaning, bio-hazard or trauma scene clean-up,  SERVPRO of The Hill Country is here to help.  Owner, Austin Tonroy is a native Texan who has lived in San Antonio for over 20 years with his wife and his five children. Having owned SERVPRO of The Hill Country for over 14 years, Austin and his team have seen it all.  No job is too big or too involved.  Don't hesitate to call and get the job done right. 

SERVPRO of The Hill Country understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of The Hill Country specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water or sewage damage. SERVPRO of The Hill Country also offers professional trauma cleanup services for residential and commercial properties.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of The Hill Country.

If you would like to schedule service for your home or business, please call today!

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Owner of SERVPRO of The Hill Country

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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