Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Sevier, Jefferson & Cocke Counties
Our Google Reviews
(865) 429-8885
4.7
(119 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage Cleanup in Sevierville, TN

Trusted Help When the Dirty Work Hits Home

Sewage backups have a way of showing up when life’s already throwing curveballs. From cabin rentals near the Parkway to family homes in downtown Sevierville, SERVPRO has seen—and cleaned—it all.

We’re talking Category 3 water here. That’s industry speak for the kind of mess no plunger can handle. It’s contaminated, it’s widespread, and it needs more than just elbow grease.

SERVPRO teams in Sevier County understand how local terrain, stormwater runoff, and aging plumbing can combine to create a significant mess. That’s where our experience comes in:

  • Fast water extraction and waste removal
  • Professional-grade cleaning and sanitizing
  • Safe disposal of unsalvageable materials
  • Full drying and dehumidification to prevent mold
  • Local restoration tailored to Sevierville homes and businesses

Think of it like cleaning up after a toddler with a paint bucket—only the “paint” came from a backed-up drain. Not ideal. But that’s why we’re here.

We combine local knowledge with national resources. Whether you're near Dollywood or out past Boyd’s Creek, we bring the tools and training to handle even the messiest situations—without making a big fuss about it.

Do you need the mess gone and your space back? SERVPRO is ready to help you feel at home again. When things get messy, we bring calm, clean, and confidence—every step of the way.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Allan and Ken and the whole team was great! Knowledge, friendly and helped me understand the insurance. I will be letting everyone know to choose this company for any repairs from fires or water damage or anything else they handle. You can't go wrong with this company.

Carrie Bartley

We are very impressed by Drew, Wes T and jason. They are very professional and courteous. They did fabulous and spotless job. Drew visited everyday to check the progress and kept us informed. We definitely recommend to our friends and everyone who are going through similar issues.. Thanks to entire Sevpro team for taking care of this so efficiently.

The Toychest Company

Had a leak while out on vacation Called Service Pro Wes Trotter and his crew handled everything quickly and efficiently

Selena

I got a water backup at the basement of our cabin on Sunday June 28. I called Servpro and they came right away. Production manager Wes T and Jaxon and his crew did cleanup, drying and other mitigation stage work in the short period of time. After that Josh W and his crew did great job in reconstruction of our basement. It was excellent with good quality. Thanks everyone who've been involved in this project!

Vladimir Kovtun

This company helped me through the worst tragedy of my life. Allan was so kind, so helpful and so pleasant to do business with. There is a reason that they are so highly respected and recommended. I give them a 10 out of 5, good people.

Tina Black

ServPro is the go-to company for our water damage cleanup and repair at Jefferson County Schools. I was so impressed with their rep, Bekkah Sims, who contacted me about a recent flood at Jefferson County High School before I even knew about it. She had their crew out there on the scene immediately. They took pictures, cleaned up the water, put out fans and dryers and assessed the damage of the gym floor. Thanks so much Bekkah and the ServPro team!

Kelley Coggins

I hope that I never need them again, but if I do, I am confident that they will take excellent care of me. Through all the hoops we had to go through with the insurance company on a sewage leak under our house, Wes Trotter and his team were persistent, professional, and wonderful to deal with. I highly recommend them and would not use anyone else. Thank you, ServePro! You give service the way it is supposed to be given! ❤️

Ric & Karoline

We are really impressed with this ServPro. I was out of town last Saturday, got a call at 11pm saying there's a flood in the basement. Never having been through a flood, I asked AI what to do! It said call ServPro, they serve Del Rio. I phoned Wes first thing Sunday morning. Wes met me Sunday afternoon, checked out everything, damage, measurements, told me about what's next, got his mitigation team in to rip out the carpet on Monday, put in drying machines, another team came in to take out sheetrock, another to clean, by Friday, this part of the job completed and cleaned, ready for the restoring. We are so pleased, we've decided to go ahead and hire Wes' ServPro teams to do the reconstruction and renovation. A shout out and very big thanks to Wes T, production manager, Wes R, crew chief, Will Tanner, Jaxon, Ramon and Junior.

Jo Levkoff

We had a MASSIVE water leak. It was extremely stressful experience and we had no idea what to do next. Wes T, the production manger, walked us through the entire process. He’s THE MAN! He got Wes R. (crew chief), William, Jaxon, Cyrus, Jacy and Alesha on the problem and got us taken care of. They do a great job!

Breven Addington

About Us

Trusted Restoration Experts in Sevierville, TN

At SERVPRO, we’re more than a cleanup crew—we’re your neighbors. When fire, water, or storm damage turns your world upside down, we’re the team in green who shows up fast, ready to set things right.

With over 100 years of combined experience and certifications from the IICRC (that’s the gold standard in our world), we bring serious know-how to every job. Our team handles everything from in-place drying with weighted extraction tools to mold remediation using negative air machines and AFDs (Air Filtration Devices). In simple terms? We’ve got the gear—and the grit—to tackle whatever mess comes your way.

Sevierville isn’t just part of our territory—it’s our home. From restoring cabins along Douglas Lake to helping local businesses bounce back after storms in Pigeon Forge, we’ve seen it all. Our roots run deep in this community. We support local causes, such as Live It and staying active, through the Sevierville Chamber and BNI. When the Smoky Mountains were severely impacted by the 2016 wildfires, our team played a leading role in recovery efforts alongside SERVPRO’s elite Disaster Recovery Team. We’re always ready, no matter the size of the disaster.

We’re family-owned, locally operated, and driven by good old-fashioned values: honesty, hard work, and doing the job right the first time. We’ve even restored homes worth half a million dollars, but treat every job with the same level of care and respect.

Whether it’s cleaning air ducts, tackling fire damage with ozone chambers and ultrasonic equipment, or prepping your business with an Emergency Ready Profile, we’re here to help. We believe in preparation, precision, and peace of mind.

Let SERVPRO be your first call when life doesn’t go as planned. We’re proud to serve Sevierville and the surrounding counties—restoring homes, businesses, and a little peace of mind along the way.

Allan & Pamela McMillon
Allan & Pamela McMillon
Owners of SERVPRO of Sevier, Jefferson & Cocke Counties

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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