Meet Our Team

Meet Cameron, General Manager at SERVPRO Team Memphis. He leads water, fire, and mold restoration with 24/7 response, strong leadership, and a commitment to quality, helping customers recover quickly—Like it never even happened.

Getting properties back to preloss condition is the daily mission of Bill Shook, Executive Vice President of Operations at SERVPRO of Downtown Memphis, who leverages over 16 years of restoration industry experience. Bill oversees all operational aspects, ensuring efficient mold remediation and comprehensive water damage recovery for businesses and homes throughout Downtown Memphis. He holds WRT, AMRT, ASD, FSRT, and Lead-Based Paint certifications, driving process improvements and talent development. His leadership ensures every project meets stringent standards, delivering exceptional service. Bill’s commitment to operational excellence directly translates into reliable, high-quality restoration for the communities of Downtown Memphis.

Getting properties back to preloss condition is the daily mission of Jeff Truitt, Executive Vice President of Revenue at SERVPRO of Downtown Memphis, who oversees strategic growth and client relations. He ensures effective mold remediation and comprehensive water damage recovery services are delivered across Downtown Memphis. Jeff's leadership, honed through his previous role as COO and service with Ft. Campbell Special Forces, strengthens the franchise's ability to respond swiftly to local emergencies. His focus ensures that businesses and residents in Downtown Memphis receive expert restoration. Jeff is genuinely committed to the customers and communities SERVPRO of Downtown Memphis serves, reflecting his long-standing dedication since moving to Clarksville in 1992.

A key member of the SERVPRO of Downtown Memphis team, Patrick Belcher works as Operations Manager and ensures all fire and water damage restoration services run smoothly. Originally from Clarksville, TN, his willingness to travel supports various franchises on Team Nicholson, bringing expertise to the Downtown Memphis area. He oversees daily operations, coordinating crews for efficient water removal and fire cleanup projects throughout Memphis. Patrick motivates his team to learn new restoration methods and utilize the latest technologies, ensuring every restoration job meets the precision and care demanded by our clients.

A key member of the SERVPRO of Downtown Memphis team, Cheryl Woods works as Office Manager and ensures seamless daily operations. She expertly manages job tracking, scheduling, and reporting for all fire and water damage restoration services across Downtown Memphis. Cheryl’s meticulous attention to detail guarantees that every project is organized efficiently, from initial call to completion. Her efforts directly contribute to the high level of customer satisfaction SERVPRO of Downtown Memphis consistently delivers. Cheryl's precise coordination and care reflect the exact standards every restoration job demands.

Dana Cook serves as the Restoration Supervisor at SERVPRO of Downtown Memphis, where she expertly manages restoration projects. She oversees emergency water damage response throughout Downtown Memphis, ensuring swift action for local businesses and residents. Dana coordinates structural drying operations, meticulously documenting progress for every job. She ensures all mitigation efforts adhere to IICRC industry standards, providing top-tier service. Dana’s strong work ethic and dedication to quality results consistently deliver effective restoration solutions for the community.

Austin Bucko serves as the Restoration Operations Manager at SERVPRO of Downtown Memphis, where he oversees all aspects of restoration projects. He expertly manages emergency water damage response and structural drying for commercial and residential properties throughout Downtown Memphis. Austin ensures efficient project execution, from initial assessment to final completion, maintaining clear communication with clients. He directs his teams in working to IICRC industry standards, ensuring top-tier service. Austin's extensive background, including previous roles as a Production Technician, Crew Chief, and Production Manager across SERVPRO Team Nicholson's Texas and Tennessee locations, reflects his strong work ethic and dedication to quality results.

Telesa is one of our Crew Chiefs here at SERVPRO of Downtown Memphis. She is responsible for overseeing her crew and making sure her customers are happy.

Derrion Chatman is one of our Restoration Managers for SERVPRO of Downtown Memphis. We can always depend on him for our specialty jobs. Eager to take care of business, he's dependable and a friend to everyone.

Luis Garcia is a Production Manager on SERVPRO Team Nicholson, where he oversees restoration projects and leads a team with integrity, dedication, and a strong work ethic. He takes pride in helping to restore homes and lives after disasters.

Oriana is a Production Manager with us at our SERVPRO team in Memphis. In this role, she is responsible for managing her crews and overseeing jobs.

Brian Bell joined us at Team Nicholson in 2017 as CFO. He brings extensive experience in Accounting and Education and holds certification in Xactimate. A Clarksville native, Brian is based in our downtown satellite office at Team Nicholson's TN headquarters.

Lori Wilson serves as Senior Vice President of Administration for Team Nicholson. With over a decade of experience in the restoration industry—including time at SERVPRO Corporate—Lori brings extensive knowledge and leadership to our team. She holds Master certifications in Water, Fire, and Textile Restoration, is an IICRC Instructor, and also carries a general OSHA certification. Originally from Middle Tennessee, Lori is passionate about supporting our team’s growth and development. Outside of work, she enjoys spending time with her family, friends, and her dog, Sadie.

Eddy Ritsema began his journey with Team Nicholson on our SERVPRO of Montgomery County Reconstruction team. He has since transitioned to Regional Training Consultant, heading up training and process improvement in our Fort Worth, TX and Memphis, TN locations. He brings more than 6 years of insurance adjusting and claims handling experience.

Christy Govea serves as Team Nicholson's Payroll Director. She offers more than 15 years of valuable experience in the Human Resources and Customer Service fields. Christy is a Clarksville, TN, native and is based in our downtown satellite office. Outside of work, she enjoys spending time with her husband and family, and is a Jeep enthusiast!

Tashauna Johnson is our Controller with us on our Regional Team. Coming to us at SERVPRO Team Nicholson from our Gallatin, TN, corporate offices, she has years of proven experience with our brand and expertise in her field.

Since 2019, Reagan has been a valued member of Team Nicholson's Accounting department. She holds a Bachelor Degree in Accounting from local Austin Peay State University and works in our downtown Clarksville, Tennessee, office. When not working, she enjoys traveling and spending time with her beloved golden doodle, Molly.

As a member of our Accounting Team, Rayven has worn many hats at Team Nicholson. She first served as a Fire Technician, then Administrative Assistant, Construction Job File Coordinator, and now Accounting Manager. Rayven is passionate about the SERVPRO brand and strives to learn as many aspects of the business as possible.

Taylor is the Training & Development Assistant for SERVPRO Team Nicholson. A Tennessee native, she graduated from the University of Tennessee, Knoxville with a degree in Marketing. Taylor supports new employee onboarding and ongoing team development across the organization. Outside of work, she enjoys cooking, going to concerts, and spending time with friends and family.

Jeff joined Disaster Recovery Team Nicholson in 2016 as Director of Large Loss Operations, bringing extensive knowledge and expertise in commercial mitigation. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Fire + Smoke Restoration, Carpet Repair + Reinstallation, and Upholstery + Fabric Cleaning. Affectionately known as The Godfather of Large Loss, Jeff has managed more than $50M worth of large scale disaster recovery projects.

Joining Disaster Recovery Team Nicholson in 2016, Kevin brings many years of commercial restoration experience to his Project Manager role. He holds IICRC accreditation in Water Damage Restoration, Applied Structural Drying, Upholstery + Fabric Cleaning, Fire + Smoke Restoration, Applied Microbial Remediation, and Lead Renovator. When not traveling for work, he enjoys assisting our local franchises.

Serving as Disaster Recovery Team Nicholson's Large Loss Construction Division Manager, Billy is committed to ensuring safety, managing risk, mentoring team members, complying with industry standards, and guaranteeing client satisfaction when it comes to reconstruction of large losses. He has been a valued member of our team since 2015.

Bringing more than 5 years experience with the SERVPRO brand and in the restoration industry, Tristen is one of Disaster Recovery Team Nicholson's valued Large Loss Project Managers. He holds IICRC accreditation in Applied Structural Drying, Water Damage Restoration Tech, and Commercial Drying Specialty. Tristen's strong work ethic and attention to detail ensure commercial clients expectations are met.

Katia is one of our Job File Coordinators here at SERVPRO of Downtown Memphis. Among other things, she is responsible for job tracking, scheduling, reporting, and customer satisfaction. We are glad to have her on Team Nicholson.

Julia serves as a Sales & Marketing Representative for Team Nicholson. She has her bachelor's degree in Marketing and has over 7 years of experience leading a sales team. She's originally from Idaho, so she's a big mountain girl at heart who loves to ski.

April is one of our Job File Coordinators. She worked in a school prior to joining SERVPRO Team Nicholson. She brings strong people skills to her role and is a powerhouse!

Maria is our Digital Content Specialist at SERVPRO Team Nicholson. She creates and manages all the digital content to improve our online presence. With her attention to detail and love for quality, Maria ensures our online presence represents us. Her friendly and helpful nature makes her a great team player, always ready to lend a hand. We're lucky to have Maria on the team!

Brighton is a dedicated IT Specialist at SERVPRO, bringing a wealth of technical expertise and a passion for problem-solving to the team. With a background in IT support, Brighton plays a critical role in maintaining and optimizing SERVPRO's technology infrastructure, ensuring seamless operations across all departments.

Kamille is the dispatcher at SERVPRO Team Nicholson. She keeps everything organized and makes sure each project runs smoothly. We love having her on the team!

Margarita Mondolfi is a reliable Crew Chief with a knack for leading teams and managing projects efficiently. Her leadership and expertise are vital to our operations.

Jose is a Restoration Supervisor for SERVPRO Team Nicholson in Memphis, TN. He’s known for his strong work ethic, attention to detail, and commitment to doing the job right. Jose takes pride in leading his crew, keeping things organized, and making sure every property is cleaned up and restored safely and efficiently. His dedication makes a real difference on every site.

Alec is the Regional Supervisor Construction Division at SERVPRO Team Nicholson. Alec is no stranger to SERVPRO and has worked for SERVPRO Team Nicholson in our Florida, Texas, and Tennessee locations. He is also a recipient of one of our Employee of the Year awards for 2022. Alec is ready to help at a moment’s notice.

Krishelia is one of our Production Technicians at SERVPRO Team Nicholson. She does a great job helping out our team in the Memphis area!

As a Production Technician, Edwin plays a key role in restoring homes and businesses after water, fire, and storm damage. He’s dependable, focused, and always ready to get the job done right.

Jhonny Vitora is a production technician and a valued member of our team at SERVPRO of Downtown Memphis, where his dedication, strong work ethic, and teamwork help us deliver outstanding service and results for our customers every day.

Luis Villalba is a production technician and a valued member of our team at SERVPRO of Downtown Memphis, where his hard work, reliability, and commitment to quality help ensure every project is completed efficiently and to the highest standards.

Sydney helps restore homes and businesses after property damage, handling everything from cleanup to equipment setup. She’s reliable, capable, and always ready to take on the next challenge.

Moises Gonzales is a production technician and a valued member of our team at SERVPRO of Downtown Memphis, where his strong work ethic, attention to detail, and dedication to excellence make him an important part of our daily operations and customer success.

Norvanys Castellanos is a production technician and a valued member of our team at SERVPRO of Downtown Memphis, where her dedication, teamwork, and commitment to providing excellent service help ensure every job is completed with care and professionalism.

Richard Jones is the Sales and Marketing Manager and a valued member of our team at SERVPRO of Downtown Memphis, where his leadership, communication skills, and dedication to customer relationships help drive growth and ensure our clients receive exceptional service from start to finish.

Yondry Nino is a production technician and a valued member of our team at SERVPRO of Downtown Memphis, where his dedication, teamwork, and commitment to delivering quality results help ensure every job is completed efficiently and with care.