Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Upper West Side
Our Google Reviews
(917) 498-1362
4.2
(10 reviews)

Service Areas

Why Choose SERVPRO® for Sewage Cleanup?

Sewage Cleanup in Shared Buildings Gets Complicated

A toilet overflow, sewer backup, or drain issue in an Upper West Side apartment can affect more than one room. In buildings with stacked plumbing, shared walls, basement storage, and busy management offices, contaminated water can move quickly into flooring, trim, and nearby materials. That is not a “spray cleaner and hope” kind of situation.

SERVPRO® provides sewage cleanup for homeowners, tenants, co-op boards, property managers, and commercial spaces that need careful cleanup and clear communication.

A Careful Process for Dirty Water

Sewage water can contain contaminants, so cleanup needs to go beyond removing what you can see. SERVPRO can remove standing water, clean and sanitize affected surfaces, dispose of damaged porous materials when needed, and dry the area after cleanup. Moisture mapping means checking where water may have traveled behind walls, under flooring, or into building materials.

The owner and production manager, Jonathan, are IICRC certified, and office manager Jazmin is EPA certified. That training supports practical decisions during cleanup, drying, containment, and communication with building representatives.

SERVPRO can assist with:

  • Sewage water removal
  • Cleaning and sanitizing
  • Odor concerns
  • Moisture checks
  • Damaged material removal

Support for Upper West Side Properties

From buildings near Central Park to commercial spaces along neighborhood avenues, sewage cleanup deserves steady, respectful service. Contact SERVPRO to schedule cleanup and learn how our team can help restore order to your property.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Extremely responsive and incredibly professional and neat. Made our damaged area ready for renovation in just a few days. Highly recommend.

Rebecca Barreras

Our entire basement flooded after a heavy rainstorm. ServePro came the next day to assess the damage and provide us with solutions. The Operations Manager, Gianpiero, was not only competent and professional but worked with his team to get the job done in a timely manner. He was also compassionate in understanding how difficult it was for us to cope with the loss of lots of sentimental items that accumulate over many years in a basement. We are grateful for his help.

Catherine Bala

After a flood in my basement I called Servpro of Upper Westside late on a Friday evening. Damian contacted me early Saturday and came very quickly to access the damage. From that point on Damian worked with my Insurance Company and coordinated all the vendor work that I needed. Every phone call, text and email from me (and there were many!) was responded to quickly and professionally. I always felt they were looking out for my best interest and to make sure my repairs were done smoothly and to my satisfaction. I highly recommend Servpro of Upper Westside and their team.

Jennifer Valderrama

Ben Vargas and his team went above and beyond in servicing my home after a fire. He was referred to us by our public adjuster and was so attentive to our every need from cleaning, discarding packing, storing and moving and everyone was polite and followed Covid 19 protocol thought the entire process. I would definitely recommend his company and the quality service and professionalism they provide!

Lee Federico

Servepro was there for my family during a very traumatic evening when my house sustained severe smoke damaged from a fire. Our family didn’t know what to do and where to start. The owner assured me he would help. He waited with us patiently. He spoke to my insurance for me while we were in distress. He took care of everything. He was patient and explained everything to me and was always available to answer our questions. We are very thankful to the owner and his amazing crew. I highly recommend you reach out to them with any home emergencies.

Fabian Wander

I cannot express enough gratitude to Servpro of Upper West Side. The crew came to rescue and took care of it all. The workers were polite, clean and very professional in what they did. Highly recommend.

Jorley Molinares

I had a fire in my apartment that started in my kitchen. After the fire department left Ben from Servpro of the upper west side was extremely helpful! We got an estimate and they quickly got to work. Two days later the smell of the smoke was completely gone. The soot was gone from all the surfaces and cabinets in my kitchen. It was clean and done with such professionalism. The price was fair and I was more satisfied. I recommend Servpro of the upper west side to all families that have lost their homes from floods, fires, and etc.

Kassandra Vargas

Kitchen flood at 1am - servepro picked up immediately - on site with equipment - total pros. They came back for insurance walk-through with digital readouts and backup for claims. Negotiating with agents became a non-issue. Well done.

Mick Gochanour

About Us

A Local Team That Treats Restoration Personally

Property damage in the Upper West Side often comes with extra moving parts. A leak in an apartment may involve a neighbor downstairs. A commercial cleanup may need approval from a management office. A mold concern near Central Park may require careful access, quiet coordination, and a team that understands shared buildings are their own kind of puzzle.

SERVPRO helps homeowners, tenants, co-op boards, property managers, and business owners with water damage restoration, fire cleanup, mold remediation, commercial restoration, specialty cleaning, contents support, and more.

Built on Pride in the Work

This team describes itself as a family, and that shows in the way they approach each job. The goal is simple: do the work with care, communicate clearly, and help clients feel supported during a stressful situation.

The owner and production manager, Jonathan, is IICRC certified, and office manager Jazmin is EPA certified. The team is certified for water losses and fire claims, experienced with mold remediation, and familiar with commercial losses involving clients and management offices. SERVPRO also provides dry cleaning services for damaged contents after fire-related damage.

Serving Upper West Side Homes and Businesses

From buildings near the Joan of Arc monument to busy residential and commercial spaces throughout the neighborhood, SERVPRO brings practical restoration support with a personal touch.

Contact SERVPRO® to learn how our team can help restore comfort, function, and confidence to your property.

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Benjamin O. Vargas

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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