Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of SE Monroe County
Our Google Reviews
(585) 641-0040
4.8
(167 reviews)

Service Areas

East Rochester, NY | Penfield, NY | Fairport, NY

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage. Backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO of SE Monroe County has specialized training, equipment, and PPE to clean contaminants like sewage quickly and safely.

SERVPRO of SE Monroe County is the trusted name for sewage damage clean up, repair, and restoration. Our experienced team will also help coordinate your insurance claims if applicable. We are the professionals who make it "Like it never even happened." If you are unsure or would just like peace of mind, call us today. Our estimates are free.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Garrett/Adam/Marcus were on time and thorough. Treated our possessions as their own. Their cleaning job was top-knotch.

Thomas

Got our vapor barrier removed after a flood. The gents that served us got the job done quickly and walked us through everything they did. Thankfully, there was no mold to be found in our basement, but they made extra sure.

Collin Arend

ABSOLUTELY AMAZING SERVICE!!! If I could give a trillion stars I would!! The Cleanup AND restoration service was unbelievably FAST and professional! Especially Jonathan Sisk, the Construction Supervisor, he was phenomenal!!!! I was the one responsible for all of the communication having to do with my 86-year-old mother's insurance claim and he was nothing but attentive, professional, understanding, and SO empathetic to her situation! Honestly, I could go on and on...I will absolutely recommend ServPro to anyone I can. THANK YOU AGAIN TO THE ENTIRE STAFF, you all were wonderful AND so very appreciated! I'd like to add that when reading other people's reviews online, you should really take into consideration their other reviews. Some folks just want to be miserable and bring others down with them, so take those negative reviews with a grain of salt!

Denise Goetz

Zack answered my call at 7PM for a branch through a skylight and glass clean up. He was willing to come immediately with his team to clean up, but I hadn’t filed a claim. He offered to come over the next morning and give advice…no push to sign up. He admitted the couch was probably totaled and offered to tell the adjuster. I retained him to clean up glass and later dispose of the totaled furniture. Glass cleanup was done 2 hrs later very professionally. Fantastic job all arround!

Rick Castle

I was really impressed how fast they got here and how neat and clean they were taking care of my flood problem. Very professional. I want to thank Dillon, Michael, Jose, Great job

Richard Fouser

Michael, Leon and Angel were terrific, very courteous and attentive, the office was great in keeping us aware of times the crew would arrive and for what services.

edward coffey

We came home at the end of a day last week to find water flowing out of my husband's tv room ceiling and part of the ceiling on the floor! There was also water dripping out of the light fixtures in the powder room adjacent to that room. Servpro was there within a few hours and removed wet carpet etc. They immediately set up dehumidifiers and fans. Garrett, Mark and Mario came every day to check moisture levels and explained everything to us. Lauren and Amanda in the office were great too calling us with the team's arrival time. I would highly recommend Servpro especially this particular team.

Suzi Zefting-Kuhn

Garrett and mark were great! Servpro got to us w in 24 hours of discovering the water damage. They came in and were able to get all of the carpeting out. Set up huge fans and dehumidifier to dry out the area.

Jeb Baxter

Efficient and professional. Michael and Dillon did excellent work.

Jason Meyer

About Us

SERVPRO of SE Monroe County is the premier fire damage, water damage, and mold damage restoration company in the local Rochester area. Locally owned and operated here in Rochester, NY since 1979, we pride ourselves on our commitment to providing the highest quality service.

SERVPRO of SE Monroe County specializes in the cleanup, restoration, and construction of both residential and commercial properties. When the unexpected happens, call the experts you can trust. Our team has over 40 years of experience, knowledge, and passion for what we do. We understand the stress and panic you feel when these disasters happen. SERVPRO of SE Monroe County is here to empathize and walk you through the next steps throughout the entire process. 

We are committed to providing exceptional restoration, remediation, and reconstruction services while minimizing disruption to our customers' lives and businesses. We service all areas of SE Monroe County including but not limited to East Rochester, Fairport, Penfield, Perinton, and Pittsford. If you have any questions or concerns, please don't hesitate to call us today. We are here to help!

Douglas Glassman
Douglas Glassman
Owner of SERVPRO of SE Monroe County

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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