SERVPRO of Northern Queens Commercial Services

Kevin was awesome!! Professional & Courteous!! Definitely Recommend!!

Servpro got in touch me promptly after the adjuster’s visit. They were onsite as promised in short order. The workers were on time, professional, and courteous. They protected the rest of my space while doing their work. I was impressed by how detailed and thorough they were. And before leaving they informed me what they had done and cleaned up meticulously. Jeri responded promptly to my calls about additional concerns. Overall Servpro made an unfortunate experience more less stressful.

Our insurance company referred us to Servpro to remediate water damage in two adjacent rooms. They were prompt, professional, and very knowledgeable. They informed us how each step of the process would go, and they executed those plans. There were no surprises from them. They removed all signs of water damage and monitored the locations afterwards to ensure that the remediation was successful. They referred contractors to us to help with restoration after remediation was completed. The contractors performed in the same manner as the staff from Servpro—always on time and very professional. Their finish work was excellent.

Recently, my basement was flooded with 2 to 3 inches of water. I thought I would have many problems, but I was wrong. Servpro was the company to fix everything and the project Manager was John Fasciano. John explained everything that would be done. I had many questions and I called John many times with questions and John and John patiently and politely always answered all of my questions no matter how many times I called him. The last time I saw John was when he came to close the case. He asked me if I was satisfied with the job, and if there was anything that I wanted him to do. I told him that everything was OK except for my TV and speakers still, but not in working condition. I had been unable to connect all the wires with my TV and speakers and other units. John asked if I wanted him to do it and of course I said yes , I was amazed later when John turned on the TV and Everything was back to normal. I was very very pleased. Even when he was working away, his last Words were” Call me if you have any problems.” Thank you, John.

John was great and really helped me through the rebuild process! Thank you!

After some water damage took place due to a flooding accident from the neighbor above us, ServPro immediately stepped in and made sure to take care of the mold and kitchen teardown for next steps. Not only were Kevin and Andres (the mitigation team) super professional, but Jeri made sure to stay in touch with both me and my insurance company to make the entire process as seamless as possible. They were all easy to get in touch with, were kind, arrived on time, completed the work as expected and explained each bit of the process thoroughly. Thank you all!

We had a major flood in the basement due to a blocked sewage pipe. We needed help immediately. When i called Servpro I was fortunate to speak to a young woman named Jeri. Not only did she arrange for servicemen to arrive at the house within hours but she walked me through the entire process. Jeri was always in contact with me by phone or email. She was diligent in obtaining the plumbers invoice so our insurance policy would cover the cost of the cleanup.. Servpro did a very thorough job. took care not to damage anything. Their staff is courteous and professional.I highly recommend Servpro for any of your cleaning needs.

Prompt, efficient and courteous service. They made sure that every inch of basement space was clear of any moisture and mold. Basement flood cleanup was a breeze using Servpro. Would highly recommend them for your disaster cleanup. The entire crew were skilled and trained right to do the job. Jeri coordinated the entire cleanup from start to finish.