A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Southwest Charlotte
Our Google Reviews
(704) 910-5649
5.0
(77 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Always happy to refer our customers to SERVPRO! Their communication, professionalism, and service are top-notch, and we know our customers are in good hands when unexpected losses occur.

Katie Moore

Happy to refer any customer here - communication and help are top notch!

Jana Fowler

Great company to work with!!

Lacie Harris

Can’t say enough great things about Wes Haynes and the crew at Servpro. They have helped several of my clients and recently assisted me with my home! 5 ⭐️’s. I highly recommend them!!

Jimi Woodruff State Farm Agency

Keith and Curtis did a great job. Timely repair

Jimmy Bookout

Fortunately, this was my first time ever needing to submit a claim, and my project manager, Tracie, guided me through the entire process with outstanding communication and support. She kept me informed at every stage, respected my timeline, and made everything feel organized and manageable. I truly appreciated her professionalism and the way she made the experience feel seamless. I also want to give a special shout‑out to the on‑site teams, who went above and beyond in caring for my senior dog while they worked. They were thoughtful about minimizing noise, made sure she felt safe, and even guarded the stairs so she wouldn’t fall. Their kindness and awareness meant so much to me. Every visit, the team arrived on time — often a few minutes early — and handled the job with professionalism, respect, and genuine care. I’m incredibly grateful for Tracie’s leadership and the team’s exceptional work. They turned a stressful situation into a positive experience

lauren zimmerman

Pedro López and Gabriel leon were very professional . Very happy with the service

Rosario Miller

Servpro was out after I had a terrible experience with another mitigation company. Hector came out and saved the day. He made the process so much easier and explained everything to me. The crew that came out was awesome and made me feel very comfortable with what they were doing. They had my whole house dried out and clean “like it never even happened”

Cory Mayberry

Great service and the techs were fantastic to work with.

Ryan Curry

About Us

SERVPRO of Southwest Charlotte understands that fire, water, and mold damage can disrupt your life and business in an instant. The stress and uncertainty these situations bring are overwhelming, and that’s where we step in—to provide expert restoration services with compassion, efficiency, and professionalism. Our goal is to minimize the interruption to your daily life while restoring your property quickly and thoroughly.

We specialize in the cleanup and restoration of residential and commercial properties following fire, smoke, or water damage. Our team also offers expert mold mitigation and remediation services to help ensure the safety and integrity of your space.

In 2024, SERVPRO of Southwest Charlotte embarked on an exciting new journey under the ownership of Ken Parker, Ramy Malka, Ron Pack, and Nate Hinders. This experienced team is committed to elevating our services and strengthening our connection to the Southwest Charlotte community. Their leadership combines decades of expertise with a customer-focused approach, ensuring that every project is handled with care and precision.

Our team is highly trained in property damage restoration. From rigorous initial training at SERVPRO’s corporate facilities to achieving advanced industry certifications through the IICRC, our staff is equipped with the knowledge and tools needed to restore your property to pre-damage condition.

With SERVPRO’s nationwide network of franchises, SERVPRO of Southwest Charlotte has the resources to handle disasters of any size—whether it’s a single-family home or a large-scale commercial property.

Since 1967, SERVPRO has been the trusted name in cleanup and restoration. At SERVPRO of Southwest Charlotte, we bring that legacy of trust and excellence to your doorstep, offering local expertise backed by the strength of a national brand.

When the unexpected happens, let SERVPRO of Southwest Charlotte be your partner in recovery. Contact us today to see how we can help you make it "Like it never even happened."

Kenneth N. Parker, Ronnie D. Pack, Nathan P. Hinders, Ramy M. Malka
Kenneth N. Parker, Ronnie D. Pack, Nathan P. Hinders, Ramy M. Malka
Owners of SERVPRO of Southwest Charlotte

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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