A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of North Rowan County / Salisbury
Our Google Reviews
(704) 925-1019
4.9
(39 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Grant and his team were very timely and efficient. They cleaned everything thoroughly. In a house with 3 children and two dogs his team acted with professionalism flawlessly! Grant I elite in his work ethic and professionalism and so is his team

DJ Dunn

We needed a very specific service and did not know where to turn when someone recommended we reach out to ServPro - so let me be as direct as possible so that anyone else in this situation will hopefully find this review. This was a suicide cleanup. Every person with which I interacted from ServPro - Ally, Savannah and Aaron on the administrative side; and Alfredo, Grant and Andrae on site, were exceptional. They were immediate, kind and compassionate, and professional. Grant and Andrae were very conscientious and respectful, and did a wonderful job. Thank you all for what you do, and for helping us in a very stressful situation.

Jon Palmer

Quick response. Grant and Jorge were great! They took great care to not do any damage and it's clear they take pride in their work.

Jason Warden

I made an emergency call around 9 pm to Servepro for water dripping from dining room ceiling. They were there within the hour and immediately went to work setting up the dryers and humidifiers. A couple of days later they then removed the damaged ceiling and floor in the upstairs bathroom and continued with the drying process. Within the week all mitigation was completed, ready for restoration. Considering the circumstances, it was a great customer service experience.

Michael Cobb

On Friday the 19th of September we were hit with an emergency due to a ruptured water line in our home. We were out of the house when it ruptured and luckily we weren't gone too long and were able to stop the flow of water before it caused even more damage. My first call upon discovering the ponding water in our great room was to Servpro. They walked me through getting a claim started with our insurance company while the crew assigned to our disaster was gearing up to arrive. Upon arrival Grant and Jorge were upbeat, they explained what was going to happen and the next steps. We had a conference call with our insurance adjuster and once it was cleared by him to proceed these two went to work drying out the room and tearing out our existing floor. They were here well into Friday night before they left. Watching them and interacting with them was a great experience. They were very knowledgeable and technically savvy. What followed the next day was the arrival of Alfredo who monitored moisture levels and continued the great communication throughout the weekend and Monday. As specific areas began getting to the proper dryness, fans and dehumidifiers were removed, small tear outs began and cabinet removals took place. These three gentlemen were as professional and courteous as we could have ever hoped for. They were great at their work, very respectful, and diligent. We would have them in our home again anytime. If you ever have to deal with a disaster in your home that you immediately know is more than you can handle on your own don't hesitate to bring Grant, Alfredo, and Jorge along with the Servpro know-how and their highly advanced approach to solving your problem into your home. Our journey isn't over yet, but it's been made a lot easier to deal with because of these gentlemen and Servpro.

Jim Praechtl

Great service!!

Susan Penninger

Alfredo and Grant did a great job dealing with our recent water leak. Very professional, on time with attention to detail. Nice work!!

Steven Colwell

A great big Thank You to our ServPro technician, Alfredo. Alfredo came to the house and, conducted a thorough investigation of the water damage. He then explained his plan for remediation. When we asked questions, Alfredo was clear and concise. Alfredo explained what he was doing every step of the way! I appreciate his thoroughness.

Debbie C

ServePro has AMAZING TECHNICIANS. Not only are they professional, but they are also polite, patient, and kind. Alfredo, the main tech working on our home, became part of the team. He worked with us and our needs. He made personal recommendations, went above and beyond to accommodate our budget, and made sure we were in the loop. He was extremely responsive to our texts and calls, he worked with our schedule, and he was always on time, and also willing to come back if we needed something extra done. Working with him was absolutely seamless and delightful. This person is who you want in your home when an emergency is happening. I cannot express enough how amazing it was to have him taking care of our home. Alfredo, we owe you cookies!

Sachi Watsen

About Us

SERVPRO of North Rowan County/Salisbury is a trusted name in restoration and cleaning services, proudly serving the local community with professionalism and expertise. Locally owned and operated by Britt and Stacy Holcomb, we are committed to providing high-quality restoration services to help homes and businesses recover after disasters.

As part of SERVPRO Team Holcomb, we specialize in water and fire damage restoration, mold remediation, storm damage cleanup, and commercial restoration. We understand that emergencies can happen anytime, which is why we offer 24/7 emergency response to mitigate damage and restore properties efficiently.

With state-of-the-art equipment, highly trained technicians, and a customer-first approach, SERVPRO of North Rowan County/Salisbury is ready to handle any size disaster. Whether responding to residential water damage or a large-scale commercial loss, we are dedicated to making damage "Like it never even happened."

Britt & Stacy Holcomb
Britt & Stacy Holcomb
Owners of SERVPRO of North Rowan County / Salisbury

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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