Meet Our Team

Senior Accounting Specialist

Amber has been a valued member of our SERVPRO team since 2015, bringing a wealth of knowledge and experience to her role as Senior Accounting Specialist. She plays a key role in supporting both our crew and our customers, ensuring everything behind the scenes is handled with care and accuracy. Plus, she brings in our office pup, Milo, everyday!

Operations Manager

Austin Williams has been with us since we opened in 2009. As the son of owners Kim & Randy Williams, he has experienced all aspects of the business. He helps run the day-to-day operations here at SERVPRO!

Estimator

Brent joined our team in 2019 after retiring as an insurance adjuster. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!

Quality Assurance Lead

Carla has worked with SERVPRO since 2013, and she has worked in different areas of the franchise. As part of the quality assurance team, she answers our phones, periodically checks on customers, and ensures our jobs are being completed to our customers' satisfaction.

Warehouse Technician

David has been with our franchise since 2009. He served as a crew chief for many years, but he now runs our supplies warehouse and assists with jobs as needed!

Crew Chief

Ingrid joined our team in 2014. Ingrid serves a unique role as the manager of our textiles department. She leads a team that cleans, deodorizes, and returns damaged soft contents to our customers.

Job File Coordinator

Jennifer joined our team in 2021 as one of a Job File Coordinators for our Reconstruction Deptartment. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.

Job File Coordinator

Jennifer joined our team in 2022 as one of a Job File Coordinators. She makes sure that all of the necessary documents for each job are complete and compliant with 3rd-party guidelines.

Estimator

Kaitland joined our team in 2021. As an estimator, visits jobs, scopes the damages, and generates an estimate for the cost of our services!

Contents Coordinator

Kaitlyn joined our team in 2019. As a Contents Coordinator, she works closely with her team to coordinate customers' belongings after they have a disaster. She plays an essential role in making it "Like it never even happened."

Chief Administrative Officer

Kelli joined our team in 2020. She manages the daily office functions and keeps the team motivated all while monitoring compliance and risk management.

Mitigation Team Lead

Kristen joined our team in 2022. As the Mitigation Team Lead, she manages the Job File Coordinators to help ensure complance requirements are met and provides overall team support.

Production Technician

Leyda joined our team in 2016. As a technician, she cleans up and restores homes and commercial properties that have been affected by a disaster. She ensures any disaster is "Like it never even happened."

Production Technician

Maribel joined us in 2016, and she quickly proved herself to be an asset. As a technician, she works with her team to make any fire damage "Like it never even happened."

Production Technician

Maricruz officially joined our team in 2018, but she brings past experience with SERVPRO. As a technician, she assists with the day-to-day tasks needed to clean and restore our customers' belongings.

Reconstruction Technician

Richard has been with SERVPRO since 2011. He has worked with different departments over the years, but he currently works in our repair department. He plays an important part of the restoration process!

Fire Project Consultant

Tammy has been with us since 2011. Tammy's enthusiasm and passion for our customers has been evident in every role she's played at Team Williams. Tammy has managed our fire restoration department, which includes our textiles and pack-out services for many years and is now our dedicated Fire Project Consultant. She's a true expert at turning stress into a clear action plan. expertly navigates the complex claims process, providing customers with compassionate guidance and clear communication every step of the way. Her dedication ensures that from the moment of an emergency, our customers feel supported and confident that their property is on the path to recovery.

Job File Coordinator

Taylor joined our team in 2021. As a job file coordinator, she ensures jobs are completed and the appropriate documents are compliant with internal and 3rd-party guidelines.

Restoration Manager

Collin has been a valued member of the SERVPRO family since joining the team, bringing dedication, enthusiasm, and a team-first attitude to every project he works on. His commitment, positive attitude, and willingness to go above and beyond make him an integral part of our Iredell team.

Business Development

Liza's role as a Business Development Representative is to build relationships within our community and provide excellent customer service to homeowners, commercial businesses, and insurance professionals. Her ability to combine professionalism with a personable approach ensures that every client feels informed, supported, and confident in the solutions provided. Liza's focus on building relationships and fostering customer satisfaction make her a valuable asset to our SERVPRO of Iredell County team.

Restoration Technician

Randy has been a dedicated member of SERVPRO Team Williams since 2021. He brings skill, reliability, and a strong commitment to every restoration project he works on. Specializing in water, fire, mold, and storm damage restoration, Randy helps our team ensure that homes and businesses are returned to their preloss condition efficiently and effectively.

Restoration Supervisor

As a Restoration Supervisor, Alex is on the front lines helping and guiding our teams with the hands-on work that returns a property to its preloss condition. He is a key team member in the restoration process, from meticulous water extraction and drying, to detailed cleanup and sanitation.

Project Manager

Sarah plays an important role as a Reconstruction Project Manager in guiding projects and supporting customers throughout the restoration and reconstruction process. She consistently goes above and beyond to ensure every customer feels cared for, no matter the size of the job.

Project Manager

Rick is a vital part of our team, transforming properties "Like it never even happened" as one of our dedicated Construction Managers. He brings a calm and approachable demeanor to every project, expertly guiding customers through the rebuild and restoration process after a disaster.

Restoration Supervisor

As a Restoration Supervisor, David is on the front lines helping and guiding our teams with the hands-on work that returns a property to its preloss condition. He is a key team member in the restoration process, from meticulous water extraction and drying, to detailed cleanup and sanitation.

Restoration Technician

Yovani is a dedicated member of our SERVPRO production team, bringing expertise and reliability to every job he takes on. His specialties include commercial cleaning services and water mitigation, where he uses advanced techniques and industry-approved equipment to help restore homes and businesses quickly and effectively.

Director of Business Development

As Director of Business Development, Erica leads our marketing and sales team with a focus on growth, strategy, and community impact. Erica manages our team of reps, oversees digital marketing efforts, and builds strong relationships throughout the community to keep SERVPRO top of mind when disaster strikes.