Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Haywood & Transylvania Counties
Our Google Reviews
(828) 452-2111
4.6
(45 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage is used water. Whenever water leaves your home or business through the use of toilets or appliances that water is introduced into the sewage system. The sewage system is meant to be a one-way system, designed to move in one direction — away from your home! 

Unfortunately, this is not always the case. The sewage at your building sometimes moves the wrong direction and is reintroduced into your space in a less than desirable way. 

Below we list three different types of water as separated into categories: clean water (category 1), gray water (category 2) and black water (category 3). Scroll down to learn more. 

But, as is implied above different types of sewage have different levels of risk and danger. As a general rule all sewage should be considered unsafe and contaminated and very dangerous stuff! It may contain bacteria and viruses that could cause serious illness. Caution is the rule.  

Cleaning sewage requires delicacy and technique. Our SERVPRO of Haywood & Transylvania team has the training and tools to address sewage clean-up with safety and precision.

So, don’t risk it! Call us and let us help you, (828) 452-2111

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

We had a pipe leak on the second floor that unfortunately went unnoticed for several days, resulting in significant water damage to the second floor, first floor, and basement. Servpro handled both the remediation and the reconstruction on all three floors, and they did an excellent job from start to finish. The quality of the work was very good, the billing process was clear and straightforward, and communication throughout the project was excellent. We always knew what to expect and where things stood. A special thank you to Bryden, our project manager. He stayed in regular contact with us, kept us informed every step of the way, and made what could have been a very stressful experience much easier to navigate. We really appreciated his professionalism and responsiveness. I would definitely recommend Servpro to anyone needing water damage restoration and reconstruction services.

William Shelhart

From rapid emergency services with Kad, to the trustworthy estimating with Shawn, then the amazing build back with Kevin. This team is a one-stop shop for every emergency need you might have. Always my #1 pick!

Victoria Andrade

Had a water over flow in laundry room which affected wood floor on main floor plus ceiling , walls, wood flooring and carpeting on lower floor. My insurance broker recommended ServPro and I am glad he did. Their restoration and repair was excellent and done very efficiently. Management advised us best ways to get the finished product we wanted. I would use them again for damage repair or updating. Highly recommend them.

Richard Schley

Called Shawn, came out next day. He courteous, knowledgeable, and HONEST. It's a family business and I will use them whenever I can.

William Mims

Serv Pro has been an absolute all around great company to work with. Communication has been clear and staff has been completely transparent and honest. Todd Puckett, Charlie and John have all helped me through everything but Todd especially has been extremely detailed and diligent all the way through from start to finish. He reruns calls promptly and always goes the extra mile and he’s open to “non cookie cutter” solutions to any issues or concerns that arose during the project. I am grateful for serve pro and for Todd. He’s an excellent employee and one you want to keep around working for you.

Tiffany Conner

Great people to work with. Did what they said they were going to do and quality workmanship. Everyone on the crew was professional and knew what they needed to do and quite efficient. Would hire them again

Andrew Whitaker

we had a hot water tank that flooded our basement. I found it at 11:30PM. called servpro first thing in the morning and they were out here within the hour. helped move furniture and very promptly had the water up, dehumidifiers and fans running and treated the space for mold prevention. the technicians James and Grayson were informative, reassuring, courteous and very efficient. a most impressive service at a reasonable price

Dennis

After a leak was discovered, I called for SERVEPRO for help. Immediate, pleasant response. Efficient, knowledgeable assessment. Clear explanation and plan for fixing it. Could not have asked for a better experience.

Joann Carroll

ServPro’s production manager and team did a quick and thorough cleanup of a basement sewage leak. The production manager was very knowledgeable and communicated in a responsive and professional manner.

Lucy Cichon

About Us

Meet the SERVPRO Team in Haywood and Transylvania Counties

When disaster strikes, SERVPRO of Haywood and Transylvania Counties is here to provide fast, reliable restoration and remediation services 24/7—even on holidays. We understand that property damage can be incredibly stressful, and our dedicated team is trained to guide you through the entire restoration process with care and expertise. Whether it’s fire, smoke, water damage, or mold, we offer comprehensive residential and commercial restoration services to get your property back to normal as quickly as possible.

Our team specializes in the cleanup and restoration of properties impacted by fire, water, or mold. We proudly serve areas throughout Haywood and Transylvania Counties, including Cherokee and Hazelwood, NC. From assessing damage to completing repairs, we’re committed to restoring your home or business efficiently and safely.

At SERVPRO of Haywood and Transylvania Counties, our trained professionals are equipped with the latest tools and technology to handle any restoration challenge. Whether you're dealing with water damage from flooding, smoke damage from a fire, or mold infestations, we are just a phone call away. Trust the experts at SERVPRO to restore your peace of mind and property. We're always Here to Help®!

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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