A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Carteret & East Onslow Counties
Our Google Reviews
(910) 326-1344
4.6
(98 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Great work. Slow getting started but finished product was impeccable

Tonya Kocher

This company has been so helpful to me and my family in a very hard time! We had a house fire earlier this year and through every thing Servpro has been supportive and has gotten things done. Special thanks to Courtney and Chance for helping us feel at home while waiting for our house to be restored and complete! We would refer Servpro to anyone needing their services!

Chelsea Grant

So happy with Reggie and his team at Servpro! Thank you all for doing an excellent job on our home!

Mark Shore

Reggie and his crew did a great job! Very easy to communicate with. Thank you guys for being fast and efficient!

J C

The crew was very responsive, respectful and helpful in working with me through insurance process. The crew was kind and understanding. The crew was easy to reach and always responded in a timely fashion.

Rogue Nuggit

Reggie and David were wonderful, worked very clean and efficiently. Both Reggie and David were kind, empathetic and very informative with any questions we had about the process with Serv Pro.

Nancy Block

I cannot say enough good things about the SERVPRO team, especially Phil, Ellis, and Shelly. From the moment they arrived, they brought a level of professionalism, knowledge, and calm that made a very stressful situation feel manageable. Phil and Ellis were outstanding. Their communication was clear and consistent, and they took the time to explain every step of the process so we always knew what was happening and why. They worked efficiently, but never rushed through anything. You could tell they truly cared about doing the job right and treating our home with respect. In a situation that could have easily felt overwhelming, they made us feel supported and confident that everything was being handled properly. Shelly, the manager on our case, has also been incredible. Her guidance, responsiveness, and overall leadership have made a huge difference. She stayed on top of everything and made sure nothing fell through the cracks. It is clear she takes pride in her team and the work they do. This team truly does it all from mitigation to demo to repair and restoration, and they do it with a level of excellence that is hard to find. We are beyond grateful for their hard work, dedication, and professionalism. SERVPRO is lucky to have Phil, Ellis, and Shelly on their team. I would absolutely recommend them to anyone going through a difficult situation like ours.

Sabrina Walmsley

Can’t recommend them enough! Without going into detail they went above and beyond to ensure we were satisfied. Tim and crew were great and very thorough.

c breeden

The crew, Bobby, Reggie, Phil, David and Shelley were great! They answered all questions, treated our home like it was theirs. They worked professionally and cleaned up every day before going home. I highly recommend this Servpro.

Diane Apraham

About Us

Get ready Crystal Coast, it's Storm Season!

Summer and storm season are here, and as residents of the Crystal Coast, we must be ready for any potential hurricanes or tropical storms that may impact our area. Understanding both the advantages and disadvantages of coastal living, we must take precautions to protect our community and homes. This storm season, let's prioritize safety and preparation.

Here are a few steps to make sure our families and homes are safe this season:

  • Practice going to a designated safe shelter for high winds
  • Put Together an Emergency Kit: Put together a basic emergency kit. Check emergency equipment, such as flashlights, generators and storm shutters.
  • Review Your Insurance Policies: Review your insurance policies to ensure that you have adequate coverage for your home and personal property.
  • Food & Water Preparation: When the power goes out that means fridges and other appliance will be out as well, make sure you are stocked up on non perishable food items and lots of water!
  • Save your local SERVPRO's number! 910-326-1344

Residential Services: We are a 24/7, 365 Emergency Service Provider 

We offer 24-hour damage restoration in the Carteret and East Onslow communities in the Coastal Carolinas. Our services include water damage restoration, fire damage restoration, mold remediation, and biohazard cleanup and decontamination including COVID-19. Our SERVPRO franchise has served the Inner Banks for over 20 years, and we have helped thousands of families and business restore their properties. We're ready to help you, too. We're open 24-hours a day, every days of the year. We're also a Certified IICRC Firm, we are certified in water, mold, and fire restoration. As a full-service disaster restoration company, we also offer repairs and reconstruction. All insurance is accepted. 

We are HERE TO HELP and we make it LIKE IT NEVER EVEN HAPPENED! Give us a call today at 910-326-1344

Brent & Nancy Roberson, Timothy & Megan Smith
Brent & Nancy Roberson, Timothy & Megan Smith
Owners of SERVPRO of Carteret & East Onslow Counties

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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