Cox Mill Cleanup and Restoration

We used serve pro following a flood starting in the laundry room and spreading throughout a large portion of the home. The team can in and removed flooring, drywall, ceiling - the works. While never fun, the team made a stressful situation as painless as possible on us. They were fast, efficient, highly communicative and kept our home cleaner than I would have ever expected through a large scale remediation like this. An enormous shout out/thanks to Jorge who was here on site everyday, making sure the team and project were executed to the highest level. Our project supervisor Grant was always available for questions and kept us super informed on timelines and plans. Randy was wonderful when it was time to take down the tarps and remove all the fans. Everyone we encountered was highly professional. We would hire them again in a heartbeat (though I hope we don’t need to!)

Very professional and courteous i enjoy there work ethics

Grant and Jorge provided phenomenal, truly white-glove service throughout the entire water mitigation process after my ceiling started leaking. From the very beginning, their response time was incredibly fast, and they made what could have been a very stressful situation feel easy and manageable. They were professional, friendly, and extremely easy to work with, while keeping me informed and communicating every step of the process clearly.

I’m very satisfied with the whole Servpro team. After a fire at my neighbors townhouse, mine had major water damage. They were prompt, thorough and very knowledgeable plus trustworthy with my belongings. I highly recommend them!!

Thank you Andre for your great service! We had water damage cleaned and dried. You did a great taking care of our situation and you answered all our questions. Thank you for your kindness and professionalism. Thank you, again!

Grant and the SERVPRO of Concord team who worked on my home were amazing. From start to finish, everyone was respectful, professional, and made sure the job was done right. They consistently checked in, were patient with all of my questions, and made sure I understood what was happening throughout the process. During an already stressful situation, it made such a difference having a team that was dependable, communicative, and genuinely took care of things. I truly appreciate Grant and the entire crew and would absolutely recommend SERVPRO of Concord to anyone needing their services.

We contacted Servpro after our basement flooded and we had damage to about a yard or two of stuff. Grant who works for Servpro came and he walked us through the whole process. He was very professional and took care of our needs. He along the way answered all of our questions and was very diligent in texting and telling us the status and letting us know how it was going. It was really appreciated and I felt like we were cared for and that means a lot when you're going through a traumatic event. Hats off to Servpro and specifically Grant. Thank you!

Grant did an amazing job cleaning! Very professional and great attention to detail!