Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Southwest and Northwest Grand Rapids
Our Google Reviews
(616) 662-9700
4.8
(206 reviews)

Service Areas

Walker, MI | Grandville, MI | Jenison, MI | Hudsonville, MI | Wyoming, MI | Byron Center, MI | Sparta, MI | Comstock Park, MI | Marne, MI | Georgetown Township, MI | Alpine Township, MI | Cutlerville, MI | Jamestown, MI | Allendale, MI | Grand Rapids, MI | Conklin, MI | Kent City, MI | Casnovia, MI | Standale, MI

Why Choose SERVPRO® for Sewage Cleanup?

Leave it to the professionals

One reason sewage backup is so dangerous is it's commonality. Far too many people think that the smell is nothing more than a nuisance that they can muscle through. The unpleasant odor is actually harmful bacteria. Without the proper products and equipment, that harmful bacteria can be spread to unexpected areas and allowed to thrive for some time.

Example: A shop vac will only make things worse. While the sewage is being sucked in through the nozzle, the bacteria is being is being blown out the exhaust and spread to otherwise unaffected areas.  

Put your local SERVPRO professionals on the job.  Not only will they remove the waste and apply patented SERVPRO disinfectants as needed, they will start removing bacteria from the air by means of HEPA filtered air filtration devices. From your structure, to your contents, to the very air you breathe, SERVPRO has you covered.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


Bulls_Eye_ALT_2.svg

Avoid all contact with sewage-contaminated water

Bulls_Eye_ALT_2.svg

Turn off the main water supply to prevent additional flow

Bulls_Eye_ALT_2.svg

Shut down HVAC systems to stop contaminated air from circulating

Bulls_Eye_ALT_2.svg

Evacuate people and pets from affected areas

Bulls_Eye_ALT_2.svg

Call SERVPRO immediately for professional cleanup

Bulls_Eye_ALT_2.svg

Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


1.svg

Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

2.svg

Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

3.svg

Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Frank’s Restaurant in Zeeland, MI thanks you! We are 100 years and counting - thanks to your post-fire restoration. With Gratitude, On Behalf of Frank’s, Teresa

teresa vz

Minor water damage - Fantastic staff each time they came over. They were very efficient and considerate of my home. It also looked like they took very good care of their equipment. While it had some wear, it didn't look like they were tracking someone else's debris in to my home.

Brent VanSteenkiste

Every person I spoke with was kind and knowledgeable. They have done a great job. Highly recommend

Charity Amante

Servpro did a great job of cleaning up my basement after a heavy rain flooded it I had 9 large fans and a huge dehumidifier that ran for 3 days to dry things up. They came daily to check for moisture. They respected my property and belongings and were very professional. I highly recommend them. Rick was outstanding as he came daily to check for moisture and even changed his schedule to accommodate mine. I highly recommend Servpro!!

Victoria Van Dalsen

Rick was very friendly and came to help with our water damage right away. He was here daily and was always thorough.

Kim Pepper

Kept the hallways super clean. Bagged everything. Really appreciated it!

Braiden McDonald

Had two crews show up. First crew was amazing. Second crew was on site for less than 30 minutes and decided to just leave. Definitely would use the first crew again in the future. Second crew wasn't very professional. Cleaned up after themselves. Looks better than before they came.

Samuel Gort

Rick and team were awesome! My basement flooded and the team was over within an hour of my call. The team was very courteous and friendly. I would definitely recommend ServPro

Josh Pulsifer

Duane Lolmaugh came out for an inspection estimate. He was in contact with me before he came out. I knew exactly when was going to arrive. He was very courteous, very thorough. He went through the house completely, dealing with my concerns. I feel he felt with me honestly. Kathy Bjonskaas

Katherine Bjonskaas

About Us

Our SERVPRO franchise consists of two separate franchises, SERVPRO of Southwest Grand Rapids, and  SERVPRO of Northwest Grand Rapids.

SERVPRO of Southwest Grand Rapids, which covers Georgetown Township, Grandville, Wyoming, Hudsonville, Byron Center and the southwest side of Grand Rapids.

SERVPRO of Northwest Grand Rapids serves Walker, Standale, Sparta, Comstock Park, Conklin, Kent City, Marne, and the northwest side of the city of Grand Rapids, Michigan.

Under the ownership of Randy Oosterheert, SERVPRO of Southwest and Northwest Grand Rapids is ready to assist our residential, commercial, and industrial clients with 24-hour emergency restoration services, and full reconstruction services throughout our West Michigan territory.

The SERVPRO team of Southwest and Northwest Grand Rapids knows the negative effects that the damage and disruption that an event such as fire damage or water damage can cause in your life and your home or business. Our focus is always going to be to get you back to normal as soon as possible with a minimum amount of time and money lost.

SERVPRO of Southwest and Northwest Grand Rapids is highly trained in the restoration of residential and commercial property after disasters occur. Our staff receives ongoing, in-depth training to maintain IICRC industry certification. This focused education includes building our team’s expertise in water damage and fire damage restoration as well as crime, trauma, and biohazard scene cleanups. The members of our staff are also knowledgeable experts in the areas of mold and mildew mitigation. With a nationwide system of over 1,700 qualified franchises and disaster response teams, no disaster event is ever too small or too large for us here at SERVPRO of South and Northwest Grand Rapids.

We also offer full reconstruction services to all our residential, commercial, and industrial customers. Whether it's small drywall, trim, and paint projects to extensive construction to homes and commercial buildings, the team at SERVPRO of Southwest and Northwest Grand Rapids has the team and resources to tackle any size job, from beginning to end.  That's the SERVPRO of Southwest and Northwest difference! 

We are proud to be a trusted member of the greater Grand Rapids community, and we are dedicated to exceeding industry standards of excellent service. If you have experienced a disaster event and need to schedule a consultation or service, or if you have questions for us, call us!

Randal J. Oosterheert
Randal J. Oosterheert
Owner of SERVPRO of Southwest and Northwest Grand Rapids

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
Variant served: ControlVariant served: Test