A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of NE Grand Rapids and SERVPRO of Ionia & Montcalm Counties
Our Google Reviews
(616) 647-4300
4.8
(255 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Had a flood in our cottage last September causing a lot of damage. Called and spoke with Melissa Mueller and Pete Anderson who wwere exceptional going over everything, getting the crew together and restoring the 3 rooms that were in bad shape. The guys that worked on our place did exceptionally fantastic work and made it look like a brand new place. Would recommend this company for any restoration needed. Fantastic job to everyone who made our cottage look brand new.

Theresa Holcom

House meticulously dried after water leakage and cleaned Would highly recommend their Service. Casey was the agent who guided us through the process. Well done Casey!

Richard Gole

We had a pipe burst under our kitchen sink..it flooded our kitchen, dining, halls and guest bedroom. Jess DePree and his team came in and took such good care of our home and us. His professionalism was top notch as was his knowledge on getting us back to good as soon as possible. He was here when he said he would be, he checked in on us often and always answered when we called. Even though our home was a disaster, he made us feel like everything was going to be okay, and he would see to it! Thank you Jess!! We really appreciate you.

Tracey Mosies

They did a good job. Jess DePree was professional and answered all my questions. Much appreciated.

John

Jess and team did an amazing job with handling our flood loss. They arrived quickly and worked with professionalism. I’m so glad we used them. Thank you!

Jamie McCauley

Very courteous and professional. Cleanup was amazing. Men worked late into the night. Austin, Esa and Jess were wonderful. This is always a trying time and they were so encouraging

Nyla Wynia

After having our kitchen flood and our hard wood floors very warped, servepro did an amazing job restoring them as well as making sure to monitor them on the daily. We had multiple great workers come out, however Jess DePree was who I communicated with and he made sure to explain everything that I needed. We would recommend and use their services in the future.

Cierra Van Ells

Jess helped us out as we dealt with a mold issue. Thanks!

Daniel Tasman

Servpro’s reconstruction team did an amazing job. The repairs are flawless — I can’t tell the difference between the original structure and the work they completed. Melissa Mueller was outstanding throughout the entire project. She went above and beyond, even saving me several dollars by negotiating directly with my insurance company. Highly recommended.

Mark Purkey

About Us

Our History

With over 15 years of experience, SERVPRO of North East Grand Rapids / Ionia & Montcalm Counties has been serving the Grand Rapids area, as well as Ionia & Montcalm counties and their neighboring communities for years. Through experience and compassion, we have gained a reputation as the premier restoration service in our community. Owners Brent and Jessica Griffioen go above and beyond for their clients and employees, treating everyone as a part of their family. The same compassion applies to the services our franchise location offers. We understand that every job is unique and must be handled delicately to ensure that all parties are satisfied when the process is over.

Commitment to Our Community

We work with both homeowners and local businesses to offer the highest possible standard of professionalism and safety. We pride ourselves on the honest inspections for your home with concerns of damage from anything from water to bio-hazard issues. We are a preferred vendor for large insurance companies and participate by invitation in structured vendor programs and contracts. We have developed relationships with insurance companies that create an easy work environment within your home that makes your policy claims efficient and worry free. Our company goal is to help minimize the interruption and make your disaster “Like it never even happened.”

Full Service

SERVPRO of NE Grand Rapids / Ionia & Montcalm counties specializes in the cleanup and restoration of residential and commercial properties after a fire, smoke or water damage. We also specialize in Mold remediation, Biohazard clean up, Hoarder clean up, and Vandalism restoration. Our professional employees are also the experts in Coronavirus cleaning services, and have been trained to follow the highest standard of clean while also following CDC guidelines. 

Trained Employees

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of North East Grand Rapids.

Why SERVPRO?

Our motto is "Like it never even happened." We offer the highest possible standard of professionalism in the restoration, cleanup and mitigation of your home or business, and have gained the reputation as the premier water, fire and mold remediation services in the North East Grand Rapids Michigan Community, as well as in the Ionia and Montcalm counties community.  

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.

Brent & Jessica Griffioen
Brent & Jessica Griffioen
Owners of SERVPRO of NE Grand Rapids and SERVPRO of Ionia & Montcalm Counties

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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