Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester
Our Google Reviews
(617) 227-2200
4.9
(138 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

A typical dictionary defines sewage as that "waste matter that passes through sewers.” This is easy to understand, the used water in our properties, whether water from kitchens or bathrooms, moves from our properties to water management facilities. But sewage isn't simply "used water", that's perhaps the nice way of saying it, sewage is used water and waste.

This watery mess is contaminated and should be considered potentially dangerous. This waste water may contain bacteria and viruses that could cause serious illness; it’s not something to take lightly. 

Cleaning sewage is something you need specific training for with the right tools. Our Boston area SERVPRO team are professional cleaners with experience handling the most difficult cleaning tasks. Not only are we skilled to take care of your needs, we're skilled to tackle the biggest and most difficult cleaning projects our city can offer. 

Our SERVPRO team is prepared and specially trained to address a sewage backup — don’t risk it.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Servpro was an absolute delight to work with. On a Saturday, I had an unexpected pipe leak in my basement, and Servpro promptly answered my numerous questions. They arrived promptly to remove the standing water and thoroughly dry the basement. The staff was professional, courteous, and respectful of all my concerns. I highly recommend Servpro for any professional services you may need.

Michelle Travers

Bernard and Lantigua did the demo in my apt after a water backup issue - they were awesome! Easy to talk to, happy to offer explanations of what they were doing, very mindful and respectful of my apartment, communicative, and hard working. Would definitely recommend these guys!

Stephen Bowler

I can’t say enough about the outstanding team at Servpro. Kerri, Ryan, Andrew, Al, Chris, and everyone else who worked on my home were absolutely fantastic. They were professional, knowledgeable, hardworking, and genuinely cared about doing the job right. Their communication, attention to detail, and commitment to helping me through a stressful situation made all the difference. I’m incredibly grateful for their kindness, dedication, and exceptional customer service. Thank you all for going above and beyond, you are an amazing team!

Gayle Lang

Al Garcia and his team were prompt, courteous and efficient. Everything was left neat and clean when the job was completed for the day.

Laurie Guay

Professional Respectful. Phenomenal customer service! Shout out to Al Garcia

Michael Guiet

The ServPro Associates always had a quick response to e-mail with our inquiries to the updates on when the projects would begin. We were dealing with 2 separate offices, one for mold removal, and a separate one for the restoration. The crews that did the mold removal and restoration (2 different crews) were fantastic. The crew even swept the small amount of wallboard dust that was on the driveway! Hopefully we will not need to avail ourselves of their services, again but if we do, I am confident it will be completed without a hitch.

Anton Anonomous

Thoroughly impressed with this team! We recently had a small fire in our house and ServPro of Boston came in and did all of the cleanup in our basement, the main floor, and upstairs where we all sleep. They were thorough and professional, we will absolutely recommend this team for anyone else looking for a mitigation company!

Samantha Joder

Servpro was wonderful! David handled my reconstruction of my basement and was beyond amazing to work with! I’m very happy with the constant communication from David and the outcome of my basement. I highly recommend this company and David! Thank you! Trish Roy

Trish Roy

These folks are great. I was a difficult customer and they continued to work with me to thier credit. My bathroom looks great and no major construction. This was clearly venting fan issue, and every other company started their estimates with the demolition of the bathroom walls. Thank you Servpro

Motothereen

About Us

Here to Help with Restoration

SERVPRO of Boston Downtown/Back Bay/South Boston is your premier choice for Disaster Cleanup and restoration services in their area!

Choosing the right restoration team matters. A team’s responsiveness and effectiveness are the difference between continued heartache and moving forward in life and business. SERVPRO of Boston Downtown/Back Bay/South Boston is on call 24/7 and ready to get you back on your feet. Our Boston area SERVPRO is locally owned and operated by Team TMC. In late 2022, the Tutsch, Mazurek and Cabral Families (Team TMC) have joined with Frank Mattos to build on the dedication and success that Frank has worked hard to establish. We service Dorchester, Ashmont, Neponset and surrounding areas. You can trust our team to help you in your time of need!

Our team can help you recover after fire, smoke, water removal, mold remediation, or any other unforeseen disasters. We respond 24 hours a day, 7 days a week, 365 days a year. SERVPRO of Boston Downtown/Back Bay/South Boston is Here to Help. 

Owner of SERVPRO of Boston Downtown / Back Bay / South Boston / Dorchester

©Servpro Franchisor, LLC – All services in the U.S. performed by independently owned and operated franchises of Servpro Franchisor, LLC.
©Servpro Industries (Canada) ULC – All services in Canada performed by independently owned and operated franchises of Servpro Industries (Canada) ULC.

Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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