Two SERVPRO employees cleaning the floor in a residential home.

Sewage Cleanup Services

  • The #1 Choice in Cleanup and Restoration*
  • Residential and Commercial Sewage Cleanup
  • 24/7 Emergency Response
  • Trained, Certified Specialists
  • Streamlined Insurance Process

Here to Help® 24/7

SERVPRO of Pike, Floyd & Knott Counties
Our Google Reviews
(606) 886-3826
4.7
(29 reviews)

Why Choose SERVPRO® for Sewage Cleanup?

Sewage backups are stressful, hazardous, and can cause significant damage if not handled quickly and professionally. At SERVPRO of Pike, Floyd & Knott Counties we understand your urgency. Our technicians are certified and have the equipment to deal with septic system failures, toilet overflows, burst pipes, sewer line backups, and contaminated water.

No matter how difficult your challenge, SERVPRO is the trusted name for sewage damage cleanup, repair, and restoration. We make it "like it never even happened."

We always strive to follow the IICRC S500 industry standards. For more information about these standards, please check out the IICRC website.

Our experienced SERVPRO team will also help coordinate your insurance claims.

A homeowner and SERVPRO employee shaking each other's hands.
A homeowner and SERVPRO employee shaking each other's hands.

What To Do When Sewage Damage Happens

A sewage emergency is both unexpected and overwhelming.

Planning for a sewage emergency is probably the last thing on any homeowner’s mind. However, sewage damage can happen to anyone, in any home, at any time.

Knowing what to do in those first few moments can help protect your home and health. Here are some recommended steps from SERVPRO.


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Avoid all contact with sewage-contaminated water

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Turn off the main water supply to prevent additional flow

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Shut down HVAC systems to stop contaminated air from circulating

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Evacuate people and pets from affected areas

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Call SERVPRO immediately for professional cleanup

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Work with SERVPRO to contact your insurance company and document the damage


Steps in Our Sewage Damage Restoration Process


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Sewage Removal & Contamination Control

Sewage backup emergencies carry viruses and bacteria that cause serious illnesses. Our SERVPRO professionals will address immediate hazards and stabilize the affected area. We clean up sewage spills and biohazards using specialized equipment and training, thoroughly and safely from start to finish.

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Sanitization and Deodorization

Using our meticulous state-of-the-art protocols, our team of experts ensures that your home or building is safe and thoroughly clean. After sanitization, advanced equipment helps us find and eliminate any hidden moisture, so you know your structure is dry.

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Restoration

In the last phase, SERVPRO repairs any structural damage and returns your property to its previous condition. Before the space is cleared for re-entry, we’ll conduct a final inspection to make sure the area is safe, clean, and ready for you to return.

A SERVPRO employee and an insurance representative shaking each other's hands.
A SERVPRO employee and an insurance representative shaking each other's hands.

Simplifying Insurance

We make insurance claims easier, with fewer headaches for you. We handle the details and coordinate any paperwork, so you can focus on moving forward.

We thoroughly document the damage and communicate clearly with you and your insurance throughout the process.

Your insurance provider trusts SERVPRO to respond quickly — we address sewage issues swiftly to control costs, prevent further damage, and keep the insurance process moving smoothly.

A wet floor of a residential home being cleaned by a SERVPRO employee.
A wet floor of a residential home being cleaned by a SERVPRO employee.

Residential Sewage Cleanup

Sewage contamination in homes is often caused by toilet overflows, pipe backups, waste line leaks, or outside floodwater. Keep in mind that raw sewage contains harmful bacteria, viruses, and pathogens that can contaminate flooring, walls, air systems, and personal belongings.

With quick, professional, and discrete intervention from SERVPRO, you can avoid further damage, mold growth, lingering odors, and long-term health risks. And quickly return to a home that’s safe and livable again.

A row of SERVPRO vans and employees preparing to respond to a sewage emergency.
A row of SERVPRO vans and employees preparing to respond to a sewage emergency.

Commercial Sewage Cleanup

Sewage damage in commercial buildings can be disruptive. But with commercial sewage cleanup and biohazard restoration from SERVPRO, it doesn’t always require an extended shutdown. We act quickly to remove contaminated water, sanitize the space, and get your business back to safe operations.

We respond 24/7 with industrial-grade equipment and certified protocols. If possible, we will isolate problem areas so your operations can continue with minimal interruption.

From overflowing toilets to large-scale black water flooding, we’ve seen it all. We’re the team to make things right again.

What our
customers are saying

Really polite and professional guys. They did an excellent job! Highly recommend and I would call on them again!

Tammy

I found a water leak at my resident at 10:30 PM and I repaired water leak by 11:30 PM then called ServPro at 8:30 am the following morning and within an hour or so the guys were at our resident to address water damage and get everything taken care of. First class operation. I highly recommend if have any water damage give them a call.

Earl Justice

Wayne and Austin were very professional and helpful. They showed up on time and took care of everything.

Christi Nichols

Wayne & Austin done excellent helping with the water clean up & drying out at my store. Nathan was great coming in late to do the water extraction at the store. We thank & appreciate Serve-Pro & highly recommend!!

perry crider

These are very good guys. They are very nice people knowledgeable about what they are doing from demolition to building projects back very dependable and reliable and trustworthy. I want to thank you Arnold Austin and Wayne for all you have done for me

Mike Fields

Had mold from water damage in my crawlspace. Arnold assessed the damage, got me a quote and scheduled his team to be on site the very next day. Terry and Austin arrived and did a top notch job treating my house.

ed calhoun

I do not know how the services from this ServPro crew could have been better. Austin and Wayne were professional, explaining their methods, and answering all of our questions. They showed up as promised, finished their work expeditiously and left our house ready to rebuild the damaged areas. They also worked directly with our insurer to assure that various elements of the demolition were covered.

Bruce Kravitz

The social media is top tier!

Jordan Riggles

"Grateful for SERVPRO's Fast and Efficient Help After Fire" Review: After a fire in our home, SERVPRO went above and beyond. They were quick, nice, on time, and very efficient in helping us sort through our belongings and stripping the house down for rebuilding. Their support during this tough time was invaluable. The experience with SERVPRO for the demolition due to smoke damage was equally impressive. From the initial consultation to the final cleanup, their team exhibited professionalism and attention to detail. Communication was excellent throughout the process. We appreciate their expertise and highly recommend SERVPRO for their exceptional service. Love the Clark Family - Bryan, Ruby, and Harleigh Renee.

Harleigh

About Us

In September 2019, the Ratliff family began their SERVPRO story by purchasing SERVPRO of Pike, Floyd, Knott Counties, specializing in Water and Fire Damage, Mold Remediation and other cleaning services. Nathan Ratliff is the Owner of SERVPRO of Pike, Floyd, Knott Counties. Nathan is a native of Floyd County, Kentucky, graduating from Alice Lloyd College with a Bachelor's Degree in Business. He is married to Tara Ratliff and they have a 5 year old son, Axton. He has worked in the banking industry for 10 years primarily as a Credit Analyst. He also has 3 years of experience in Reconstruction. His experience in both industries is a great fit for Mitigation and Cleanup. 

Nathan D. Ratliff
Nathan D. Ratliff
Owner of SERVPRO of Pike, Floyd & Knott Counties

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*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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