A person lighting a cigarette with a lighter. If you need cigarette smoke odor removed from your home or business, call SERVPRO.

Professional Odor Removal Services

  • The #1 Choice in Cleanup and Restoration 
  • 24/7 Emergency Odor Removal Service 
  • Providing Residential and Commercial Odor Removal Near You 
  • Proprietary Cleaning Solutions, Techniques, and Equipment

Here to Help® 24/7

SERVPRO of Elgin / Northwest Kane County
Our Google Reviews
(847) 697-8500
4.4
(75 reviews)

Need Odor Removal?

A rodent passed away inside your living room wall. Your tenant moved out, but the cigarette smell refuses to leave the apartment. Or maybe you’ve got a bigger problem like mold or a sewage backup. Trying to remove the smell of something like tobacco, pet urine, or mold can be daunting and frustrating. It can also turn out to be temporary. 

When your home is struck by an unpleasant odor, let SERVPRO take care of it. Our advanced odor removal services don’t just mask the smell, they identify the source and eleminate eliminate it. In extreme cases that can include removing plywood subfloor or drywall. 

We can help with odors from: 

  • Mold  
  • Fire  
  • Cigarette and cigar smoke  
  • Marijuana  
  • Pets 
  • Pests and Rodents

The SERVPRO team uses specialized cleaning solutions, techniques, and equipment to ensure your house smells fresh—and keeps smelling fresh. 

SERVPRO’s 4-Step Odor Removal Process


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Remove the Odor Source

Debris containing odor-causing residues will continue to give off odors. That’s why we deal with the source of the odor first.

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Clean Residues From Surfaces

After the source of the odor is removed, it’s important to thoroughly clean surfaces to deodorize them effectively. If not properly cleaned, tiny particles of the odor-causing residues will continue to smell.

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Recreate the Conditions That Caused Odor Penetration

We apply deodorizer in a method similar to how the odor-causing substances originally penetrated a surface. If smoke created the smell, for instance, deodorizing smoke or fog might be most effective. 

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Seal Surfaces Exposed To Unpleasant Odors

Severe situations may require sealing if odor removal would be insufficient.

Commercial Odor Removal Services

Removing persistent smells from your commercial property—office, warehouse, hospital, apartments, and more—can be quite a challenge. Unpleasant smells can drive customers away and make things difficult for employees. Getting rid of the odor, completely and quickly, can avoid interruption of your normal operations. 

Our uniquely trained professionals will work with you to get your company smelling fresh and back to business as quickly as possible, keeping downtime and lost revenue to a minimum.

What our
customers are saying

Everyone we’ve worked with here has been exceptionally helpful, answering all of our questions and getting to the bottom of the issue for us. Today’s service was thorough and the team lead walked me through everything that was done, letting me know the shape of the flooring, subfloor etc. and making recommendations for what to do next. We would work with them again anytime!

Kimberly Heffernan

We had an excellent experience with Cesar and his team after we had surprising flooding in our basement. He explained everything well and was polite and smiling all the time. From the moment they arrived I felt at ease.

Kirsten Beason

My sump pump broke and my basement flooded three days before leaving for vacation. I called ServPro and Walt was at my house within a couple hours to assess the damage. He was very professional and assured us that they could complete the clean up before we left for our trip, which they did! I’m very satisfied and highly recommend ServPro of Elgin.

Lynn Spaeth

SERVPRO did an excellent job when my upstairs neighbor had plumbing problems and caused major water damage to my laundry room ceiling and walls. They were very knowledgeable, accessible, prompt, and did great work. Their owner Patrick came out and was very upfront about what needed to be done and the process. He went above and beyond for me making sure I understood each process of mitigation and rebuild. Everyone I encountered from the mitigation team (TJ, Alex, and Cesar) to the rebuild team (Jaime, Cathryn, and Matias) were a pleasure to work with. The timeline they gave me was accurate and they worked with my insurance and made this stressful process much easier to handle. I would use them again and recommend to anyone needing water mitigation.

Ashley Claveria

Cesar and his team (Stefan, Karla, and Naomi) were great. Made a very stressful situation less stressful, after a failed sump pump flooded the basement. Kept us apprised every step of the way. Thank you!

David Schaefers

Our experience with Elgin Servpro was prompt, treated quickly and very clean upon finish.. highly recommend

jeanne kuntz

Had some problems with billing . When Jami came on the job things came together.

Roger Eldred

Responded quickly to the potential issue with our buyers house inspection. They were very helpful in educating us on our options and evaluating the room in question. We appreciated their professionalism.

David DeMars

I had water damage from leaky pipes in two different parts of the house. The demolition crew was here the same day that I called the insurance company which was really important as it turned out. Tom was most helpful in dealing with the insurance company which took a huge weight off my shoulders. I could not have done it on my own. Also I was always kept in the loop as to what needed to be done and when it would be done. I was impressed by how hard the crew worked. Job well done! Thank you.

Trudy Delveaux

About Us

Where did we start - George and Marg Jackowiec joined the SERVPRO family back in 2003 and we love what we do! We purchased our Elgin/Northwest Kane County territory first. We purchase our 2nd territory, DeKalb County in 2020 and our Aurora territory in 2022. George and Marg Jackowiec both came from professional backgrounds but felt they wanted to have more control over their careers and make a difference!

Committed to Our Communities - The fact is that as a SERVPRO franchise we are given the opportunity to assist our neighbors and our communities in their time of need. We are called on when disaster strikes, and things look pretty dark. In many events, a SERVPRO will probably be the first person you see regarding the damage to your home, and it’s not uncommon for us to be the one to ensure the job is finalized. In addition to assisting our communities of Elgin, South Elgin, Hampshire, etc., we travel all over the country to assist during national disaster events. Our storm crews have spent a combined 17 months out of state assisting with 7 hurricane and numerous localized storm events in the last 9 years alone.

Our Employees - Our crews are some of the best trained restoration professionals you will find. But training alone isn’t what gets the job done. Our crews are experienced and have assisted homeowners and businesses in some very trying events. They also care. They care that your home or business is compromised and that you just want to get back to normal! We are here to help, just give us a call!!

Taking care of others - When in town, we also play an active role in our communities by supporting the agencies that support our citizens, such as the Community Crisis Center, Elgin Boys and Girls Club, and Elgin Fire Barn No. 5 Museum. We also are actively involved in the Elgin, Hampshire, and Northern Kane County, Aurora, DeKalb and Sycamore chambers which strive to make our communities flourish.

What do our customers say about us - Don’t take our word for it, check out our testimonials. These are the people who trusted us to help them take care of their homes and businesses in the past. See what they liked about us!!!

George & Margaret Jackowiec
George & Margaret Jackowiec
Owners of SERVPRO of Elgin / Northwest Kane County

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Unless otherwise noted, each use of "SERVPRO," “us,” “we,” or “our” throughout servpro.com collectively refers to both the SERVPRO brand and the Servpro Franchise System, which is made up exclusively of independently owned and operated franchise locations.

*#1 Choice in cleanup & restoration based on Commercial and Residential Attitude & Usage Tracking studies. Polling 808 commercial business decision-makers and 1,046 homeowner decision-makers on first choice for future needs related to cleanup & restoration work. Studies conducted by C&R Research: April 2024 and Decision Analyst: April 2024
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